Grande Pointe Healthcare

JoAnnT

What you need to know is do not bring your loved one to this facility, they are under staffed, it smells like like urine, they do not really care about the residents or even know how to really care for them. My mom left there in a matter of just being there for 2 weeks, with medicine she should not have been given,which led to her having a bad UTI infection, dehydration and a touch of pneumonia. She never slept in her bed, she was left in a wheelchair without seatbelts which made it easy for her to fall out of. There were a couple of staff that seemed to care, and knew their job but the majority of staff didn’t give a care. It’s really sad.

Brenda

My sister-in-law is at Grande Pointe Healthcare Community. She seems happy there and they always make sure that she takes her medicine wherever she goes. The only thing is they don't have private rooms. She's in a room with another lady. She's in a locked unit, but the people there are very nice. Today, a podiatrist is coming for her, so I think they take good care of her. It's hard to get used to institutional food, but she eats about two-thirds of her food. The people who work there seem very nice, friendly, and smiling too. I like them. It's clean and it doesn't smell bad. We had a family conference with about six of the head departments, and I thought that was very nice of them to be there.

Angela

My mother is in Grande Pointe Healthcare Community. So far, it's very clean, the outside is beautiful. When I did the tour, they explained a lot of different things. The social worker there is very, very nice, very polite, and very helpful. I have no complaints. She said the food is average. They do have activities often, and I saw the activity board.

Renee

My godmother used to stay at Grande Pointe Healthcare, and it was OK. I never met with the doctor personally, but the nurses and the CNAs were real nice and caring. They did pretty good, and she was comfortable there. I just didn't quite like the way the social worker and director handled some things. Other than that, the way the place was run was OK. It was nice. One thing they can also improve is they can at least offer some help when the family is there to pick up their loved one. Since they didn't provide the transportation, they could have at least given somebody some help to get their loved one in the car. They didn't give me that kind of help at all, other than a wheelchair. She's not a heavy woman, but she was not a feather either, and she can hardly walk. The place was pretty clean, but the area she was in was like a secured area and it just had a certain smell. I don't know if it was some of the residents, but her room didn't smell like that.