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Symphony at Olmsted Falls

25880 Elm Street, Olmsted Falls, OH 44138

(855) 638-0838

Verified Partner

3.7

(10 reviews)

Offers Memory Care

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Reviews of Symphony at Olmsted Falls in Olmsted Falls, Ohio

3.7

(10 reviews)

  • Facility

    3.2

  • Staff

    3.8

  • Food

    3.0

  • Activities

    2.7

  • Value

    2.0

Pat02

5

April 25, 2024

I visited this facility

We went to look at the Symphony at Olmsted Falls. They were very professional. The place is beautiful. Everybody who was living there was smiling and waving. They showed us their menus, which had different options. We passed one room and we saw a cat. They're pet-friendly. They had a little atrium with birds in it. The room itself was beautiful. The bathroom was gorgeous. There was a big bath and a walk-in shower where you could take a shower in private. We could even give my mom a shower ourselves if we wanted. The staff members were so helpful and wonderful. My mother loved them, too. They were unbelievably kind, and they explained things in a way that was easy to understand. The only drawback was that they don't accept Medicare. The place was very clean. Everybody was very welcoming and accommodating. The location was right in the middle where my sister and I live.

Provider Response

Thank you for sharing your positive experience at Symphony at Olmsted Falls. We're thrilled to hear about the professionalism of our staff, the beautiful environment, and the pet-friendly atmosphere. We appreciate your kind words and hope to welcome your mother soon. Please feel free to reach out if you have any further questions.Kind regards,Kathleen

Reviewer#as0307b

5

March 19, 2023

I visited this facility

We chose Symphony at Olmsted Falls for my mom because it's centrally located for the family to be able to go and visit. The staff is great, they're just wonderful. I haven't tasted the food myself but my mother likes it. They have movie nights, bingo, they have one-on-one time, social time, they do journaling, they have a whole list of things. They put out a monthly calendar so the family can see what's going on and when. I have no complaints. The rooms are large and the bathrooms are especially large, mom has mobility issues so it works out well. But just like all of these places, it's so expensive that we're concerned she'll run out of money before she passes away.

Provider Response

Thank you so much for taking time to share your review of Symphony at Olmsted Falls. We value your opinion deeply and will share your 5-star review with the team members and leadership team. We also understand cost can be a concern, so let us know if you need any additional information. Your feedback is greatly appreciated! Warm regards, Alison

Deidre

3

August 26, 2021

I visited this facility

We did tour the Symphony at Olmsted Falls. They're mainly memory care. They would give my parents enough activity as in assisted living, but they're not the right fit for that reason. Their apartment was too small for really what my parents need. There weren't enough amenities to make the two of them happy. They would have been perfectly good if it was just my mother, but as a twosome, they were not. They have an activity lady that keeps them doing things like yoga and stuff like that. It was a Sunday, and we didn't get to see much of that, and a lot of the residents were in wheelchairs. The girl that gave us the tour and the staff that we met were fantastic. The facility was pretty as far as visually appealing, but mentally stimulating for my father, not so much. The food smelled good. It's in the middle of nowhere, and there's not much around it. You could go sit outside on the patio, but there wasn't much for them to do. They couldn't walk to even a convenience store. They said they were going to take some of the residents to the fair this week, but it wasn't anything right for my parents at the time. Even the girl who gave us the tour said, 'I don't think your parents are ready for us.' The staff was very good. However, their apartments were way too small for two people.

Provider Response

Thank you so much, Deidre for taking time to share your experience of Symphony at Olmsted Falls. We value your opinion deeply and will share your review with our team. Your feedback was greatly appreciated. We wish you the best and hope you find just the right place for your parents.-Kind regards, Alison

Joann

5

August 10, 2021

I visited this facility

Right now, we're considering Symphony at Olmsted Falls for my mom. I wanted more bang for the buck. It is probably the least expensive facility that we found that was a private pay. We felt that she would be comfortable there. I loved their courtyard. My mom really likes to garden, so that was something that she'll be able to do there. Her room would face the courtyard, which is nice because she's afraid of big trees. The level of care during the day probably was the same for most facilities that we looked at, and it was acceptable. This one's close to my home, so we would be able to go in and just make sure she's OK. The rooms were bigger in this place than the other facilities that we looked at, and they gave the same amount of care as far as bringing in other services to help like podiatry. They had two nurses on staff during the day and one in the evening. They seemed to have good activities directors that have been there for a long time. I just felt comfortable. They were just very friendly. In touring the place, the residents looked happy, and they didn't look out of it. I just felt very comfortable there.

Provider Response

Joann, thank you for your kind review; we are happy to pass along your comments to the team here at Symphony at Olmsted Falls! We take great pride in offering the best care for our residents and are excited for you and your mom that we might be the right place for her. Please don't hesitate to reach out if you have any additional questions! Warm regards Alison

roseypal59

1

December 9, 2018

I am a friend or relative of a current/past resident

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

Provider Response

Hi, I'm Katie, I work at Milestone Retirement's support center. First, I'm sorry to hear that you had a negative experience at Symphony at Olmsted Falls. I've been in close contact with the community management team regarding your review, your parents' residency, and the communications plan the team worked out for you, including monthly meetings. Ultimately, we are sorry that Symphony at Olmsted Falls did not meet your expectation, and hope that your Mom and Dad are happy in their new senior living community.

Matt2540

3

November 27, 2017

I am a friend or relative of a current/past resident

Positives: Most of the staff were kind, friendly and caring. Negatives: High turnover of caregivers made it hard for the staff to acquaint themselves with the resident's needs and preferences. Some caregivers were ill-suited for this highly demanding environment. This is a critical issue, especially given the difficulties of cognititively impaired people to express themselves. IMO could use more staff, given the amount of assistance required by the residents. Therefore, I believe the advertising which emphasizes personalized care is not accurate. Those considering this facility should adjust their expectations accordingly.

mfrazer

5

May 26, 2017

I am a friend or relative of a current/past resident

The staff at Symphony at Olmsted Falls makes this tough journey so much gentler. They are patient, caring and always have a smile and a shoulder to lean on. The facility is clean and bright, the food is top notch, and there are lots of entertainment options. Put your trust in Symphony. You will be glad you did.

daughter2552

5

May 15, 2017

Other

My mother was a resident for a year. I am very pleased with the care she received. If I had a problem I would let administration know and it was taken care of promptly. The care is excellent. The nurses, caregivers and food service and even maintenance are always there to help in any way. The facility is the right size where you don't get lost in the size. My mother was happy there. I would urge anyone to visit this facility for a loved one.

Daughter33!

1

May 4, 2017

I am a friend or relative of a current/past resident

Majority of staff members very nice and kind. Facility smells like urine constantly. Complete lack of communication amongst nurses/shifts/management. Disregard for physician orders. Frequent incidences of lost clothing from laundry (undergarments). Questionable follow through on critical policies. We moved our mother after 4 grueling months of sub-par care.

Joretta

4

January 26, 2017

I am a friend or relative of a current/past resident

My mother is in Symphony. The people seem very nice. She has not been there very long, but I can tell it is a first-rate place. The cleanliness is first rate, and the food looks good and well prepared. The staff is very friendly and cares about their business.

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Costs for Symphony at Olmsted Falls in Olmsted Falls, Ohio

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,025

Starting Price

Services and Amenities of Symphony at Olmsted Falls in Olmsted Falls, Ohio

Financing & Payment Options

  • All Inclusive Rent

Pets

  • Pets

Additional Amenity Information

  • Licenses: RCF
  • State Licenses: 2320R

About Symphony at Olmsted Falls in Olmsted Falls, Ohio

At Symphony at Olmsted Falls we feel life is not about the days but rather about the moments. In our quaint neighborhood, caring associates are eager to make every moment count. Specializing in memory care, our Beacon Place programming is designed to provide a supportive environment where individuals with Alzheimer�s and dementia have the opportunity to live a fulfilling and dignified life. Beacon Place focuses on the total well-being of residents, not simply on the disease but more importantly on the person living with it.

We aim to set a new standard in programming excellence for all who call our community home. We are looking to cutting-edge research to continuously improve each and every part of our program and community.


To learn more about this provider�s license and review other available state reports, please visit:
Ohio Department of Health Long-Term Care Provider Search

Map of Symphony at Olmsted Falls

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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