Riverview Pointe Care Center

Karen439

My uncle was here for less than 2 weeks after falling and breaking a leg. Hated everything about it as did I. Ownership had changed after both my mother and father had been residents. He escaped by getting sick enough to be transferred to a hospital at 3 am. While there, I had him transferred to another facility. Since then, any bills and/or mail has never been forwarded to his new facility and all of his belongings mysteriously disappeared. Would never recommend. Buyer beware!

EMP9258

My mother was here just for a couple weeks for rehab. I thought it was ok, but she hated it. She said the nurses were really mean to her when we weren't there. She has Covid brain fog and gets her facts confused, so I'm not sure how true that is. She was given the same food every day, so a lot of days she didn't even eat. Sometimes they didn't even get all 3 meals because they were out of food. My biggest concern... my mom needed a lot of therapy for her recovery. She was telling me that she was taking 22 steps with her walker and was really improving. Well, they decided to discharge her because they said she wasn't improving. I'm not sure which is true because the therapists completely refused to speak to me and give me any updates. We brought her home and are in the process of setting up home therapy, but we have no idea what to tell them because we don't know what she was doing.

Lori

A relative of mine stayed at the Riverview Pointe nursing home. I like that the residents each get their own room and the rooms were fine. I believe they were understaffed, though. Two people are supposed to be in the bathroom with her to help, but no one was holding her and she fell and hit her head. Her face had bruises. I know that they have a high turnover of staff too. I think they should improve on patient care and activities.

samj83

My mother has lived at Riverview for a few years now and I am amazed at the wonderful care she receives. It doesn’t feel like a nursing home and never smells like a nursing home. It is clean and homelike and extremely friendly. My mother enjoys activities and has made several friends along the way. The managers are very knowledgeable and are always able to answer any questions we have. The floor staff is always smiling and you can see how much they care about their job. I couldn’t pick a better place for my mother to be.

SOel

The long term staff took excellent care of my mother, who was with Riverview for over 9 years. No place is perfect, and at every place one needs to advocate for the best interest of their loved ones, but the facility is filled with some true angels, who care deeply about their adopted family. I looked at 7 facilities before placing my mother, and this was far superior. It passes the "sniff" test, it is clean and the décor non-hospital like, and the staff attentive. Of course, in my opinion they need more staff and some were better than others, but that's always the case. My concerns were always addressed. My only important complaint is that items were stolen from my mother's room after her death. Horrible, but likely the actions of one person.

bean597

I have had both parents cared for by the wonderful staff at Riverview Pointe. I can't say enough about the support, welcome, and attention they have given to them and our entire family. It's never easy to cope with aging parents, but Riverview Pointe helped us along the way and would recommend them to anyone facing this challenge!