Walnut Crossing

Dortha

I toured Walnut Crossing. Some of the staff members came in when we were touring the rooms, and introduced themselves to me. We didn't have to pursue them to get introduced. They came in with housekeeping and the nurses. I talked to the head nurse for a very long length of time, and they were very nice. The facility was very clean and very personal. The tenants could decorate their own doors and the wall beside it, so they could acknowledge that the room was theirs. They don't want them to think that they're in a hotel. I also went through the memory facility which is a lock-down. It has the same apartments but without the refrigerator and microwave, it's the same area.

Provider Response

Kelly

I primarily toured the assisted living at Walnut Crossing, but I saw their memory care unit as well. The community was very bright, cheery, and clean. It felt homey. I didn't have a ton of interaction with the staff, but they were very knowledgeable and seemed very caring about trying to find the best option for my dad. Their rooms seemed roomier than some of the other ones that I searched for, they were clean, and basically had everything anyone would need. The dining room was shut off because they had some COVID cases at the time, so they had to eat in their rooms. They showed me their activities room, they showed me their worship area for church services, and they show me where the laundry and housekeeping were. They had areas like a coffee bar. The upkeep seemed nice, it was well-maintained.

Provider Response

BW

We did a video tour of Walnut Crossing on the staff's phone. She took us around to the common areas and into a room and showed us the courtyard. She invited us to come out to sit on the front porch at our earliest convenience, and we were able to actually do that and go to the window and see in the room to actually get the visual on the layout of the actual room that they had open. We weren't allowed in the building, but we were on the front porch on the outside. The staff was really nice and very professional. I don't remember what activities they do other than morning exercises. The facility looked very clean, newer, and kept up. The flower beds in the front to the entranceway were all very pretty.

Wendy

Walnut Crossing did not have any rooms available, but everything was good and very modern. The staff was very nice, very interactive, and very good. They showed us three different rooms, one was setup as a showroom and the other two were completely empty. The dining room was very cozy, and the color scheme was good. There seemed to be plenty of parking, and everything was clean and tidy outside.

ReviewerAT0626

My father was in Walnut Crossing, but the care was so bad that he's currently in the hospital. Originally he was accepted for assisted living and that area was nice. He stayed one night, but I didn't feel that there was adequate care. They put him in memory care, and they promised me that he would have more care, but they have very limited people there. There were also people there that I think should be in a skilled nursing home instead. He was supposed to get two showers a week, but I didn't think they showered him one time. They were given small portions of food, it was not good, and he lost 24 pounds during his short stay there. They did some artwork, they had an activities director, but the activities were minimal, and a lot less than what I expected. They have a new management company that's going to come in and manage them, but I haven't talked to them yet. The food was terrible because they had an inexperienced cook; they need a chef. They have a shortage of staff, and the ratio is less than adequate. They were young, inexperienced, and they needed training, but there were a couple of good ones. The price was reasonable.

SS

I like Walnut Crossing because it is new, but I didn't like that I didn't see any residents out and about. It led me to believe that maybe everybody is in his/her room, and that's not what I'm looking for. I'm looking for socialization for my mother. The rooms were all nice; I like that. However, the staff was not as prepared for me as the other one.

Provider Response

Toni6981

I visited my grandfather who was in the memory care facility. During his time here I was only able to visit one time but felt very welcome and comfortable. He was in his last stages of life so there was not a real interaction with staff because they gave us our privacy to be with him during this time. They made myself and I'm sure all my family feel welcome during my short visit they brought us out snacks and refreshments. I liked the fact that the memory care facility was locked at all times (it was hard for me to even get out).

Provider Response