Laurelwood Senior Living

We're very well accommodated at Laurelwood Senior Living. My impression of it was positive. It was very nice. The only drawback was that my mother would be in a locked unit with limited access outside of that unit. The outside appearance was very nice. They do field trips on occasion, and they had a salon. The decor inside was a little bit dated, but it was clean and well maintained.

Laurelwood Senior Living assessed my mother and said she was not a good fit for assisted living at their place. It was very nice, modern looking, and very clean. The apartments were roomy, well lit, and very nice. The dining area looked pretty good sized. The staff who showed us around was very good and very thorough with what we were trying to accomplish at that point. The parking was adequate. The rooms were nice, but there's still a certain institutional feel because you have a group of people all eating together in a big dining room. The residents seemed to be moving around.

We came to Laurelwood as it was my mom's choice after visiting several competitors. She felt the most 'at home' here, and was met by some very kind staff & residents. We made it clear to her it was her choice, even if it wasn't our 1st choice. She's been a resident almost 3 years and the facility is now on its 3rd manager. Many of the staff are kind/helpful, however, find most of the issues around the dining room with its sub par food both with quality & quantity, poor menu selection, running out of food, lack of staffing. I find it sad that this seems to be the same complaint over and over going back as far as June 2015 even with this site. I understand the residents concerns as I have had the food & witnessed being ignored with a request for a 2nd cup of coffee or anything without asking 4 times. Many residents just give up as they know they may never receive it. I try to remind my mom and her table mates the staff is doing what they can, but Holiday, at the heart of it you just need to do more! We keep hearing promises that change is coming from one manager to the next, yet nothing changes. Believe me, this isn't just someone complaining to be complaining this is a REAL issue that needs your attention & someone to 'shop' the community unannounced and have lunch/dinner during the week or (even worse) on the weekend. We try to stay positive for mom, but this has become totally unacceptable and disheartening seeing this for our mom and the residents.

Laurelwood seemed to be very clean and organized. The pricing was competitive. The dining area was well lit, seemed to be well-maintained, and had a welcoming environment. It's also away from the main traffic area. However, the community didn't meet my needs specifically. I was a little disappointed that there was no carpeting in the individual apartments. Instead, they have laminate flooring for ease of cleaning. I was also disappointed that the showers were small, that there were no closets, and that you have to bring your own furniture for all of your own storage.

My father liked it at Laurelwood Senior Living. He could either get a regular room, or if he was able to cook, he could get a room with a kitchen area. It is secure. The meals are excellent, the food is just really good. It has an excellent dining room in the memory care unit. The memory care unit is where he's at and he's doing really well. He likes it there. They come and get him for activities. They came and got him for a men's night and he had steak, onion rings, and a beer. They also had a live band and he even got up and danced. He never complains about anything other than on Sunday, they don't have as much staff. He seems very content there. He is getting to know some of the other people now. He's only been there since mid July and it's working out really well. The staff is just really nice. The only issue is he had surgery the end of July, and they said it would be good to get him there before surgery so he'd be familiar with the place when he got back. When he had the surgery, they wouldn't let him go back until they assessed him. So, he had to go in a nursing home for two weeks just to get the rehab five days a week and it really messed him up to be somewhere that wasn't familiar. He was totally lost. They should've told us that beforehand, because had we known that, we would've gotten senior helpers to come to our house. That way, he would've come home to some place familiar. That was the only glitch that we ran into. We were not real happy about that, but they explained to us that it's their policy. Of all the places we looked at, this was the cheapest. His room is only $2,700 a month. They come in to see if he needs any help with anything when he's dressing, bathing, everything. He's on the highest level of care and that is $2,200 a month, so his total is like $4,800 a month and they even lowered it down for the two weeks he wasn't there. They do all kinds of different things. There are a lot of activities. It's geared more for the people that are there long term. They even have a pool table if he wants to play pool, which is not in the memory care unit. He can have someone go with him to let him play pool.