Nursing Home Communities in Hayward, CA

"My husband was at Eden Healthcare Center for rehab. The staff and the care were fine. They were limited in the amounts that they had, and as a result, limited in what they could do, but they were good. My husband's room was a shared one. Aside from therapy they also took him for a walk outside the building almost daily, so that was good. The location was kind of far from me, but it was OK because I chose that one. It was easy to get to once you knew where it was, but it wasn't close."

"My husband has been in Gateway for around a week. It is pleasant, I like it and he has no complaints with the food. The staff seems good. They have a schedule of activities. They have religious service, physical therapy, Bingo, movies and there seems to be something going on in the community room all the time. "

"My father was in Windsor Park Care Center of Fremont in 2015. Some staff was super good and others not as good. It was always cold. They had bingo, church services, games, and special days when somebody came in and played music, and he took part in quite a few."

"My mother-in-law is at Windsor Country Drive Care Center for physical therapy and occupational therapy. She’s been there for two months now. However, we have to remind the nursing staff on certain things for patient needs. Family support is paramount to keep her focused going forward, so we have to do this job of reminding the nursing staff, but it’s not all the time. The food from my perspective, she gets three square meals, but she doesn’t always like the food."

"Two-thumbs up on the staffs because they do not fail to exceed their residents' families expectations. It's like you are working with them on the care of your family member/friend. This facility is not that big but it is clean and smells good too. "

"My mom was admitted in what we would call a massive crisis. She walked into the hospital for a brain tumor biopsy early one Friday morning and she was delivered to Hillside the following day via ambulance under Hospice care with a life expectancy of fewer than 12 weeks. I did not have time to do comprehensive research before I entrusted them with the responsibility of my mother's end of life. I visited my mom every day (sometimes 2x a day) for the last 5 weeks of her life. I don't know where to begin complimenting Hillside. Let's start with first impressions, the facility is clean and smells fresh all the time. The residents milling about the halls all seems happy and comfortable. Every staff member, even the cleaning ladies were genuinely kind. I even got a tour of the laundry room and it was clean, organized and run by a proud sweetheart! Malu, Lola, Eva and the rest of the team took great care of my mom. They took the time to get to know her and really made an extra effort to make her as comfortable as possible. They made special meals for her and always made sure she had her ice water. They gave her an extra shower and always treated her with dignity during the most difficult time of our lives. As my mom declined the team kept her pain under control. They worked hand in hand with Hospice right to the very end. The ladies at Hillside were like a bunch of loving Aunties taking care of everything so that I was able to just be my mom's daughter and focus on my mom's end of life, not her actual care. It was the worst 5 weeks of my life and these ladies held me up and supported me in ways I did not know possible. I can not recommend Hillside enough. "

"My brother was in Fremont Healthcare Center for rehab. The place was clean, light, airy, bright, and the hallways were nice and wide. The staff was very friendly, caring, and attentive. He did physical therapy, and he had eye appointments. He loved it there."

"My mother was in Hayward Hills for physical therapy. She was hospitalized twice. She was supposed to be there for exercise, but it took them three days to start exercising her. Right after they started, she was having chest pains. We called 911, and they said her heart had been strained. The second time, nobody was watching her, and she was eating while lying down so she was choking. I had to call 911 again. Once when I visited her, I noticed something wrong and found out she was aspirating because her oxygen was only 71, and she would have been dead if I had not come. I asked them for my mother's medical records, and it has been a month since she was there but I still haven't received them."

"Care at this facility was poor. Call bells went unanswered for up to 20 minutes. Only canned fruits and vegetables were providedand on one weekend my dinner consisted only of a chicken salad sandwich. Meals were either cold or lukewarm. The best department in the facility was physical therapy/occupational therapy. The PT/OT staff worked hard to help clients to improve their physical and occupational skills.The housekeeping staff were friendly but did not do a thorough job when it came to keeping the facility clean. "

"DO NOT EVER SEND ANYONE YOU CARE ABOUT TO THIS DIVE! Talk about neglect. These people are incompetent, rude, uncaring, and change the hospital doctor's plans in order to keep the patients there longer. We pulled my Mom out of there after 4 days. They lost her clothing, left her sitting on the side of her bed with a diaper around her ankles, took away her walker when she was supposed to have physical therapy specifically to walk more. When her or roommate would ring the bell to go to the restroom, they would yell at them and say they were busy so quit ringing the bell. They would rather have them in diapers than do their job. My Mom arrived being able to communicate and left there with severe signs of a stroke. She could not feed herself or talk coherently. They had not even noticed and said she was "fine" and doing "better". They had no idea. It was a filthy, loud facility and they took her nice bed and gave her a mattress about 2 inches thick. This place should be shut down. "

"This facility provides full assistance for residents 24hrs a day for a resident that is mobile or immobile. My Grandfather stayed here and the overall care was fair. The daytime staff was friendly and attentive while the night staff lacked responsiveness to the residents needs at times. The daytime staff encouraged the residents to get dressed daily and to participate in the activities in the cafeteria. Meals were fair and could have been better in flavor. Having family members present was always helpful since staff was always short handed; such as if a resident needed help eating meals the staff rushed through it. This facility was chosen mainly since there were 50 beds total and the resident to staff ratio was better than others. All in all the facility served its purpose."

"The facility was austere did not offer many amenities. Staff were friendly and accomodating. There were two residents per room. There was only one shower room but several bathrooms for ease of access for residents. The recreation room was also the dining room. There was a small garden with a gazebo. Not much space for residents to walk around if you are looking for that kind of thing. "

"When my father was first transferred to Kaiser Sub-acute I hated the facility. It was over-crowded, noisy and everything seemed to be in a state of chaos. There were virtually no facilities available for visitors,no cafeteria, no waiting room, not even vending machines for coffee or snacks. My father had no telephone in his room and none was available; I had to rush to the T-mobile store at a local mall to add a line to my cell phone so he would have a way to contact me if he needed anything. It was stressful and upsetting, to say the least. After his first night at this facility, however, my opinion changed completely He was still quite ill (in fact, I felt that he should have stayed at the hospital for another day or two) and I was very concerned that the staff would not be equipped to attend to all of his needs. There were no doctors "in-house" and I feared that the high patient to staff ratio would negatively impact their ability to care for him properly.I need not have worried. The staff were very competent, professional and "on the ball." I called in often, and when I spoke to the nurse it was clear that she was in close contact with his physician, making sure that medication changes and diagnostic procedures were being carried out. She and all of the staff provided excellent care under circumstances that were challenging, to say the least. Even my dad, who was not one for giving compliments, commented again and again about how caring and professional the nurses had been. Although I cannot give this facility high grades for the physical layout or amenities it offered,the staff did a great job, and that is what really matters. Hopefully they have made some improvements in the physical layout since I last visited, which would then bring this up to a five star rating. "