Nursing Home Communities in San Leandro, CA

"When my father was first transferred to Kaiser Sub-acute I hated the facility. It was over-crowded, noisy and everything seemed to be in a state of chaos. There were virtually no facilities available for visitors,no cafeteria, no waiting room, not even vending machines for coffee or snacks. My father had no telephone in his room and none was available; I had to rush to the T-mobile store at a local mall to add a line to my cell phone so he would have a way to contact me if he needed anything. It was stressful and upsetting, to say the least. After his first night at this facility, however, my opinion changed completely He was still quite ill (in fact, I felt that he should have stayed at the hospital for another day or two) and I was very concerned that the staff would not be equipped to attend to all of his needs. There were no doctors "in-house" and I feared that the high patient to staff ratio would negatively impact their ability to care for him properly.I need not have worried. The staff were very competent, professional and "on the ball." I called in often, and when I spoke to the nurse it was clear that she was in close contact with his physician, making sure that medication changes and diagnostic procedures were being carried out. She and all of the staff provided excellent care under circumstances that were challenging, to say the least. Even my dad, who was not one for giving compliments, commented again and again about how caring and professional the nurses had been. Although I cannot give this facility high grades for the physical layout or amenities it offered,the staff did a great job, and that is what really matters. Hopefully they have made some improvements in the physical layout since I last visited, which would then bring this up to a five star rating. "

"This facility provides full assistance for residents 24hrs a day for a resident that is mobile or immobile. My Grandfather stayed here and the overall care was fair. The daytime staff was friendly and attentive while the night staff lacked responsiveness to the residents needs at times. The daytime staff encouraged the residents to get dressed daily and to participate in the activities in the cafeteria. Meals were fair and could have been better in flavor. Having family members present was always helpful since staff was always short handed; such as if a resident needed help eating meals the staff rushed through it. This facility was chosen mainly since there were 50 beds total and the resident to staff ratio was better than others. All in all the facility served its purpose."

"DO NOT EVER SEND ANYONE YOU CARE ABOUT TO THIS DIVE! Talk about neglect. These people are incompetent, rude, uncaring, and change the hospital doctor's plans in order to keep the patients there longer. We pulled my Mom out of there after 4 days. They lost her clothing, left her sitting on the side of her bed with a diaper around her ankles, took away her walker when she was supposed to have physical therapy specifically to walk more. When her or roommate would ring the bell to go to the restroom, they would yell at them and say they were busy so quit ringing the bell. They would rather have them in diapers than do their job. My Mom arrived being able to communicate and left there with severe signs of a stroke. She could not feed herself or talk coherently. They had not even noticed and said she was "fine" and doing "better". They had no idea. It was a filthy, loud facility and they took her nice bed and gave her a mattress about 2 inches thick. This place should be shut down. "

"The facility was austere did not offer many amenities. Staff were friendly and accomodating. There were two residents per room. There was only one shower room but several bathrooms for ease of access for residents. The recreation room was also the dining room. There was a small garden with a gazebo. Not much space for residents to walk around if you are looking for that kind of thing. "

"I was very pleased with Baywood Court. The apartments had balconies, and they looked livable; they were somewhat spacious and were very nice. I thought that the staff was very knowledgeable, very accommodating, and very helpful. I was very pleased. They had swimming going on while we were there. They had a library, and somebody was reading in there. We went through the dining area, and people were eating, and they looked very contented with what they were doing at that time. They had a salad bar and a menu posted of the entrée that you could have that day. "

"Bethesda is a lovely place to live! The majestic redwood trees towers over this facility. As I walk down an isle in the garden that blooms with colorful roses, a bench in the garden to sit and enjoy the outdoors. Some residents there can plant their own vegetable garden or flower garden. On special occasions there are picnics outdoors. During Christmas time the trees are decorated with festive lights. Inside I've seen the residents there paint, play bingo, participate in singing activities. The residents there are content, and eat well. They are happy! There are pets allowed to roam around the facility, such as: birds, cats, and a fish tank. Occasionally the home will provide a large dog with its owner for a visit for the residents for social activities. Bethesda is fun and has a supportive environment. "

"Care at this facility was poor. Call bells went unanswered for up to 20 minutes. Only canned fruits and vegetables were providedand on one weekend my dinner consisted only of a chicken salad sandwich. Meals were either cold or lukewarm. The best department in the facility was physical therapy/occupational therapy. The PT/OT staff worked hard to help clients to improve their physical and occupational skills.The housekeeping staff were friendly but did not do a thorough job when it came to keeping the facility clean. "

"My mother was in Hayward Hills for physical therapy. She was hospitalized twice. She was supposed to be there for exercise, but it took them three days to start exercising her. Right after they started, she was having chest pains. We called 911, and they said her heart had been strained. The second time, nobody was watching her, and she was eating while lying down so she was choking. I had to call 911 again. Once when I visited her, I noticed something wrong and found out she was aspirating because her oxygen was only 71, and she would have been dead if I had not come. I asked them for my mother's medical records, and it has been a month since she was there but I still haven't received them."

"My brother was in Princeton Manor Healthcare Center. They do not take care of their patients as they should. They're very low class. They have no respect for the patients. The manager has no concern. If you share concerns with him, he never responds back. Overall, they should really consider reviewing that place on how they treat their patient. It's very bad there. I don't like it. The room that my brother was in was very despicable. They didn't clean him up like they should have. It was cold in his room and the patients kept complaining about the facility and the rooms being cold. They didn't address his issues. My brother fell on the floor there, and they didn't take him to the hospital. When I went back to see my brother another time, I had to request that they take him to the hospital, and he resided in the hospital for over a week or two. My brother wasn't able to eat and I did notice that they feed their patients at a certain time, but those patients were always hollering and talking about they were hungry. You have to wait until 12:00 before you can eat. The place was not that clean. They can improve on getting another director over the facility, someone to come in and review them periodically on what they're doing and get the staff more help or just more education on how to take care of people. My brother is on a feeding tube, and they didn't clean his feeding tube."

"Best Staff Loved the food My room was so clean I was in a few rehabs this was far the best"

"I like Excell Health Care Center a lot. It seemed like every time there was somebody in the hallway in a wheelchair, a staff member would come and get them. They wouldn’t just go bobbing into the hallway. Whether it’s a medication question or my mom has been pushing the button, they come right away. They are very clean; they kept offering to give her a bath. Her roommate had passed away when she was there, and they handled that really well, too, to prevent trauma in my mom. The food was good, and they gave her a second. When she wanted a little bit more meat, they would give her more. "

"My husband was at Eden Healthcare Center for rehab. The staff and the care were fine. They were limited in the amounts that they had, and as a result, limited in what they could do, but they were good. My husband's room was a shared one. Aside from therapy they also took him for a walk outside the building almost daily, so that was good. The location was kind of far from me, but it was OK because I chose that one. It was easy to get to once you knew where it was, but it wasn't close."

"Mercy Retirement & Care Center is connected to the Catholic church. It offers assisted living and skilled nursing--and I know it because I referred a patient there from the hospital where I work. I've also visited it. It's an older building, well kept up. The rooms are very nice--private--and there are different floor plans to choose from. And it's centrally located in a safe part of Oakland, close to shops and restaurants, with easy access to public transportation. There's 24-hour care even in assisted living, and the staff is very welcoming and friendly. They're also well-trained. They have ongoing lectures, training, workshops. They have all types of activities: sing-alongs, Catholic mass, group trivia, art, crossword puzzles, exercise class. And the food is good--three balanced meals a day prepared by a licensed chef. "