Kaiser Permanente Post Acute

Katyclo61

When my father was first transferred to Kaiser Sub-acute I hated the facility. It was over-crowded, noisy and everything seemed to be in a state of chaos. There were virtually no facilities available for visitors,no cafeteria, no waiting room, not even vending machines for coffee or snacks. My father had no telephone in his room and none was available; I had to rush to the T-mobile store at a local mall to add a line to my cell phone so he would have a way to contact me if he needed anything. It was stressful and upsetting, to say the least. After his first night at this facility, however, my opinion changed completely He was still quite ill (in fact, I felt that he should have stayed at the hospital for another day or two) and I was very concerned that the staff would not be equipped to attend to all of his needs. There were no doctors "in-house" and I feared that the high patient to staff ratio would negatively impact their ability to care for him properly.I need not have worried. The staff were very competent, professional and "on the ball." I called in often, and when I spoke to the nurse it was clear that she was in close contact with his physician, making sure that medication changes and diagnostic procedures were being carried out. She and all of the staff provided excellent care under circumstances that were challenging, to say the least. Even my dad, who was not one for giving compliments, commented again and again about how caring and professional the nurses had been. Although I cannot give this facility high grades for the physical layout or amenities it offered,the staff did a great job, and that is what really matters. Hopefully they have made some improvements in the physical layout since I last visited, which would then bring this up to a five star rating.