Niles Canyon Post-Acute

L Elliott

I would strongly caution anyone from placing a loved one in this facility. The quality of care, condition of Hillside, and competency of the staff, were abominable, and I am shocked that this place is allowed to be in business. My mother, recovering from a hospitalization, would have died at this facility had I not been there to witness her condition, despite being told to go home by staff who said she was “fine”. Paramedics intervened and she left the facility in an ambulance gasping for breath and subsequently placed on a ventilator in the ICU, with sepsis and other infections and a 106 temperature, all completely ignored by the staff who failed to provide even basic vital sign monitoring despite her severe distress.

TerraC

My mom was admitted in what we would call a massive crisis. She walked into the hospital for a brain tumor biopsy early one Friday morning and she was delivered to Hillside the following day via ambulance under Hospice care with a life expectancy of fewer than 12 weeks. I did not have time to do comprehensive research before I entrusted them with the responsibility of my mother's end of life. I visited my mom every day (sometimes 2x a day) for the last 5 weeks of her life. I don't know where to begin complimenting Hillside. Let's start with first impressions, the facility is clean and smells fresh all the time. The residents milling about the halls all seems happy and comfortable. Every staff member, even the cleaning ladies were genuinely kind. I even got a tour of the laundry room and it was clean, organized and run by a proud sweetheart! Malu, Lola, Eva and the rest of the team took great care of my mom. They took the time to get to know her and really made an extra effort to make her as comfortable as possible. They made special meals for her and always made sure she had her ice water. They gave her an extra shower and always treated her with dignity during the most difficult time of our lives. As my mom declined the team kept her pain under control. They worked hand in hand with Hospice right to the very end. The ladies at Hillside were like a bunch of loving Aunties taking care of everything so that I was able to just be my mom's daughter and focus on my mom's end of life, not her actual care. It was the worst 5 weeks of my life and these ladies held me up and supported me in ways I did not know possible. I can not recommend Hillside enough.

Nerdy

This facility lacks a lot of quality care. Bed sheets are worn out and ripped but still in use. Does not have proper supplies for cleaning residents. Not the best place I've seen.