Brookdale Reynolda Road

Ricky

I visited Brookdale Reynolda Road. It looked like a very nice place. Mandy and Geore were very informative and very nice. They had libraries, church services, and arts and crafts. They had a Wall of Honor for veterans, and that was very impressive.

Debra

Brookdale Reynolda Road was a small community. It was a nicely kept facility. The lady there was nice, and we liked it. The rooms were like nice, little studio-type things. It was a small-sized room with a bed, enough space to put your clothes on, and a little sitting area. It was a little larger than a hospital room would be, but not a whole lot. The staff was extremely helpful. She even gave us two places to check out for rehab since they didn't do it there. She was very friendly, open, and extremely knowledgeable about elder care and about other places that would benefit us. The dining area looked nice. We got a chance to look at the menu. They have three or four of the same choices every day, mostly favorites of the people there. They had an extra special day for that week as a special thing. Every day, they had different specials too. They have Sunday morning services, singers that come in on the weekends, and bingo. When we were there, some people were in the recreation room playing cards, and some were sitting outside just enjoying the sunshine. So it seemed like they had quite a few things for entertainment there.

Tim

A loved one moved into Brookdale Reynolda Road, and we are very well pleased. The staff is fine, and they seem to be very friendly. I've dealt with quite a few of them, the ones in the administration, and they've been very easy to work with. So, a very good experience. The place looks nice and kind of feels like home. We've had a meal there and the food was fine. The value seems to be in line with everybody else.

ReviewerFC071921B

I went to Brookdale Reynolda Road yesterday and had a lovely tour, but the price goes up with any additional assistance. I only saw one small studio room, and there's only one way in and one way out. They said, "We don't have any activities," and nobody plays cards. There are only 40 residents there, so it's very small and it is on one level. It's bright and cheery. I did not meet any of the residents. The lady that I saw and the other people that work there were a 5. I was there on a Saturday morning; but from what both directors told me, there is not much activity.

Jan

My tour experience at Brookdale Reynolda Road was great; I just couldn't afford it. The staff is good. The facility is very nice. It's a very top-notch, good quality, and beautiful facility. The layout is small, so they could manage the people very well. The facility was very clean, too. The dining room was laid out with two people at a table and plexiglass in between them.

T.M.

Brookdale Reynolda Road was small and at first I thought it would be too small for my in-laws. The staff member who showed us around was fabulous. She spent so much time with me, she continuously calls me to check in, and she was just so cordial and caring. The apartment was very small, but at this time that may be a better fit than I thought. However, it wasn't as cheerful as other places, and the room was a little bit depressing.

Christine

I toured Brookdale Reynolda Road. It was not well taken care of, the rooms were a decent size, and it was a smaller facility. The staff was very helpful, the dining area was small, and there were game activities. It seemed dark and not inviting. If they could find a way to brighten it up and clean it up a little bit, it could be better.

Hesta

Brookdale Reynolda Road was very nice, but pretty pricey. The place was very clean and attractive. The dining room was very nice and clean.

Pat W.643365

Brookdale Reynolda Road was good, but the staff and the organization was lacking. We were charged with things we didn't know about. We protested it, and they agreed to give some credit for the services that they charged us for but didn't do, and in the end, they did not. We had been billed for the months she was no longer there because we had already moved her out. The billing process was very unprofessional. The place was great, but she had to share a bathroom, and she did not like that.

Provider Response

Karen120562850

My mom is currently Brookdale Reynolda Road for about 18 months now. We were looking for a place in a hurry, and this place was available. The place seemed pretty friendly, and clean. There’s just been a lot of turnover which is kind of troublesome to me. Their food is not good. They do have different activities like flower making, or wreath making. They do bingo. They also have church group to come over; I think once or twice a week. They also have a lady that comes over, and brings rabbits.

Cherry M.

I visited Brookdale for my father. It seemed like an ideal place. It seemed very clean. The furnishings were very nice. The rooms were spacious. They had a nice music room. The staff seemed very pleasant. This facility was very nice, and very clean. There were spacious private areas for the people.

Anonymous113576850

We toured Brookdale Reynolda Road. The accommodations were very inviting; they had a homey feel. I do remember the residents being extremely happy and friendly.

Anonymous114119450

I visited my aunt in Brookdale Reynolda Road, and it was very nice, but you buy-in there. It was a progressive home. She was there for 16 years, and she started out with an apartment. Then she went to more advanced care, and she died there. I saw her room, the dining room, and the general facility. The staff was very good. She did not participate, but they had activities for them. There were games, Bible studies, and singing. I ate there quite a few times, and it was very nice. The dining room was kind of formal, and you also had choices of food. When you walked in, it was warm and friendly. It was very clean and kept-up. It was very nice.

Patricia110426650

We had lunch at Brookdale Reynolda Road (Formerly Reynolda Park). The food was OK, but it wasn't anything spectacular. They had barbecued chicken, and it was very dry, but I'm not a big eater, so food isn't high on my list. The girl in sales was very good. She was the one who took us on the tour. I like the fact that you don't even have to move out of that building because it's all assisted living -- they don't have any independent living situations.

Cris2

Almost two years ago my mom went at Reynolda Park. She needed physical therapy, but she was there nine months. It was recommended by a nurse that was familiar with healthcare facility, and I went over and looked at it. They have all kinds of activities, and she got the best physical therapy when she left. She was as healthy as she has been in years, and where she is now, she is literally dying. Physically, she won’t make it it the rest of this month there. You must be able to walk in, and they won’t take you in on a stretcher. I saw people in there that were in wheelchairs -- two or three like a 92-year-old married couple -- and you can say that they don’t take you unless you can use a walker and get in the door. The dining room has white linen tablecloths, and everyone has television in their room. They had two big lobbies, a recreation room and a television room. The meals were fantastic; they get two snacks, they invite the family to eat with them anytime to try the food, so I know it’s good. They have an alarm on the front door which goes down at the certain hour, and they also have a couple of male nurse’s -- not just young people that don’t know many things. But the night staff just go off to the kitchen and chat; I don’t even see them around.

Caring84534450

Reynolda Park is the closest facility to my house, and the people seem very, very nice. Their rooms are very nice and comfortable. We fixed my mom's room up very nicely. I can see that their menu has very nice choices. I can say that the dining room is very suitable for the tenants who live there. They made my mom feel really comfortable, and she is very happy there.

Debbie72337650

Reynolda Park is a very nice place, and it’s very clean. Their rooms are really nice. The only staff I saw were the med techs, I never saw any CNA.

Snowbug1

Reynolda Park was a beautiful facility. It was of pretty good size. They were very nice. However, they did not have the right kind of physical floorplan for my relative. It also looked more like a nursing home than it does as an assisted living type environment. Plus, it's located right on a very busy highway and it seemed noisy. Their best feature though was their dining room. It was very nice and it had a lovely view. The staff was excellent. I did have an appointment with them but they didn't have me down in their books when I arrived. However, they just dropped everything and showed me around anyway. They were very accommodating. They were very nice folks. Even the working staff and nurses were very nice as well.

lil bit

This place need to be shut down, the food is terrible and some of the staff members are very rude and mean.

Provider Response

oliviakay

The nurses and doctors there were very nice and answered all questions to the best of their ability. They were quick to find someone to answer the question if they could not. The facility was clean and very nice. They were in the middle of upgrading the facilities there and adding more room for the residents, the construction made it difficult to get around. I feel that the roads would still be difficult to travel even without construction. One could get lost very easily. There was a spa that the residents could go to which was extremely large and very nice. The food wasn't very good but it was above the standard that I had going into the place. The some of the rooms were small but most were fairly good in size with plenty of space to put personal belongings and keepsakes. Overall it was a very nice place to go.

musicpro

The care and compassion in this place really leaves alot to be desired. Cleanliness and food are two big issues. I would recommend that you look elsewhere!!!!!!!

Provider Response