The Covington

Deborah Ellen

My mother-in-law has lived in the Covington for three years. She loves it. The people who work there are kind, patient, and work hard. Every time we have visited it has been a good experience. She is living in the memory care now and is happy.

Debra

My mom was in The Covington for almost three years. Before COVID mom and dad were there, and they liked it, then COVID came, and the place changed. During COVID it was not good. They had a lot of COVID in the building. They lock the door. So sometimes there was no visitation. Sometimes we went outside. It was just not good. That's why my parents both moved. I tried to reach out to the director and didn't get a response. They had a salon, but because of COVID, no one was there, they had a courtyard, and they had a physical therapy department. It is in West Raleigh, and I live in West Raleigh. It's near Rex hospital and some restaurants.

Shauna

I went to The Covington. The front area was fine. I wasn't too thrilled with the upstairs or the layout of it. It seemed kind of cramped or crowded to me. I didn't like it. The staff was very friendly, but I wasn't too thrilled with the setup. I saw the dining area. I just mainly went to the floor where the dementia unit residents stay. I didn't get to see any of the bedrooms other than going to the floor where the residents are. It's a locked facility. They had a TV room. The place was clean. They were on lockdown because of Covid. They were supposed to give me a call back to let me know whenever that was lifted and if they were doing admissions again. I never heard back from anyone, not even as a follow-up, just nothing. The memory care unit is on the second floor. If I were to place my dad there, I would want him to be somewhere where it was all one level. I didn't like him having to use an elevator and things like that, even though it's locked in and he wouldn't be able to get on it. In case of an emergency and things like that, getting the residents to safety, I wasn't too thrilled.

Checking this place out

I visited the Covington and found the residents to be happy, comfortable and well taken care of. I met a very enthusiastic life enrichment coach who showed me many activities and crafts completed by the residents. Each floor was clean, comfortable and well lighted. Durring my tour, the manager stopped to talk to several patients by name and they all called her by her name and seemed to like her...that's pretty impressive for a facility that takes care of dementia patients!

mwfrost396

I am a current resident of the Covington. I have no overall complaints, but as a smoker a covered area for those of us who do would be nice. As a safety concern I am concerned that being locked in the building without egress from the sometimes unavailable staff is a true safety concern. I have checked NFPA at that is a violation. A true safety concern.

GeorgiaP

Poor sanitation. Clients not well kept. Lack of activities. Clients sitting around doing nothing. Trying to communicate with staff difficult and they very often never return calls nor answer questions. I am afraid that this facility is really poorly run and no one seems to care.