Spring Arbor of Apex

My father-in-law was in Spring Arbor of Apex. It was a nice facility and the people were nice. The problem I had was that going in, they said that they could work with him. I think that they overestimated their abilities. It ended up costing us money because we had to pay for the community and we were only there for a short time. If there's someone that does not require a lot of care, that's a great place to put them. If they require a lot of care, they will kick you out. He and his roommate were both kicked out because they were high maintenance, but if you're lower maintenance, it's a great facility. If your loved one meets the requirements, it's a very nice place, it's clean, it's easy to get in and out of, they take excellent care of the residents there and the amenities were better than the other place we saw. If the residents were capable, they would take them on outings. They also had a little dining area. Everything was good and they have physical therapy come in. They play some games with them. They were better than other facilities as far as activities and how they care for the residents.

Spring Arbor of Apex was nice. It was good and I like it. They have a lot of staff that has been there a long time, so the staff turnover is low. It’s small, but they have good staff to resident ratio. They also have a memory care unit. It was nice and clean. The staff was very friendly and knowledgeable and aware of what’s going on with the residents.

We visited this facility recently, and although didn't have the greatest impression in the beginning, we ended up taking a liking to the place after the tour. Lacked in professionalism unfortunately (didn't have a packet ready for us with info, then couldn't remember if she gave us the packet the next day when emailing). Unfortunately, within days, we were being emailed asking to drop off $$ right away, and calling us by the wrong name several times. Also never asked any questions about our loved who who would eventually be staying there.

My mother has been at Spring Arbor since August, and so far, it has been really nice. They have very good food. I don't have any complaints. They have a lot of activities for the people there. They give her more hands-on care and they make sure she gets her meals. It is clean and doesn't stink. It is something within her price range. I would recommend this place.