Carolina Reserve of Durham

April

Carolina Reserve of Durham was a very nice community. The staff engaged with the residents. I like the activities that they have. During the time of my tour, they weren't doing any activities, but I saw different videos. The staff member who gave me the tour, she showed me videos of their different activities. I just liked that it was a more brighter type facility. They had it decorated very nicely for the holiday. It was a much brighter experience than the other facility. They weren't eating at the time, but the dining facility looked fine. Everything looked nice. The staff member was a very excited person. She really enjoyed her job. I really valued her opinion and her passion for being a caregiver. I liked her energy, and she had a lot of answers, and a lot of examples, and just showed me a lot. She was great.

Nancy

I was very impressed upon my initial visit with Carolina Reserve of Durham. The staff were warm, open, and generous, not only with my mother but with each other, which was important to me. The staff treated each other very well. They have a nice cooperative working relationship and work very well as a team. I appreciated that, and the community activities are very appropriate for my mother and her ability. I also appreciated that cable was included with the price. That was really handy. My mom wanted her own phone, and she was able to, by just hooking into their already available internet service. Those are two costs that just made the situation much better. The activities director is very clever and I was very impressed with her. They have done things on the holidays and I took her great grandson to visit her. They could go into the activity room where they have a table set up for puzzles, colors, and pictures appropriate for the seasons. They play bingo all the time, too, which is a very popular thing in the community, and they have concerts every week where a local musician comes in and does a piano concert with them. My mom actually likes the food. The layout is just perfect, especially for those who are using wheelchairs.

Robin

I thought Carolina Reserve of Durham was very nice and the staff was very helpful and friendly. It was just the memory care unit was a little smaller than what we wanted for our mother, but everything else seemed nice. It's a good place.

Bryan

I toured Carolina Reserve of Durham and the staff was very helpful. Assisted living had single rooms and they had shared rooms. They had a dining room and a salon. None of the rooms had any kitchens in them. The options were a single bedroom with a bath or a shared room with a separate bedroom, but you share amenities, like a bath.

momblanc

The staff is very caring and listens to the needs of the residents. There are around 6 activities a day during the week which provide a lot of stimulation for the residents. The front porch is a loved gathering place. The living room is great for watching movies and listening to entertainment. The library is beautiful, warm and inviting. The dining room is very nice and a fun place for residents to eat and chat.

wilbert622037

My brother is in Spring Arbor of Durham. They have day trips, and they serve three meals and snacks. They have a barber come around if they want a haircut. The staff is very helpful and keep his room straight and neat. The food is pretty good.

Happy Visitor46

Spring Arbor is very clean and bright. My grandmother lived there before, and everyone was helpful.

Hosscollah

Spring Arbor of Durham is a really nice place. I was able to visit a month ago, and the staff that I met was very nice. They were able to show me double rooms, and it was very spacious.

Caring99262950

At Spring Arbor, the marketing person was very nice and attentive, they answered my questions, and I felt welcome. The facility itself was in very bad shape. It didn't smell good. The people -- their functional level -- appeared much lower to me, but when I walked in, there was like a main lobby, there were three wings that you can go off to the rooms, and off the main lobby was the dining facility. They kind of just bring all the residents to the center of this main lobby and leave them hanging there until it is time to eat, but the biggest thing was that the cleanliness of the facility was not good.

Caring96531950

Spring Arbor was simply a nice place. It’s fairly new. We looked at the rooms; they were refurbishing them. It was a one bedroom and a kitchen. It was kind of combined. For an old person, it’s appropriate. They all seemed to be friendly and accommodating. They had different things going on there. They had a singer, and they were all sitting and listening to him. The dining facility was pretty big.

gr8gr8grandma

Spring Arbor of Durham is in a very good location, and convenient to major transportation arteries and attractions, the building and grounds are kept up in a reasonable fashion, and you certainly could not find a better activities coordinator than Steve. However, having lived there for three years, when it came to personal care, I had a number of concerns. Significant and continuous turnover among direct care staff, and the fact that they allow persons with criminal records to work directly with, and care for, residents (including those with some short-term memory challenges) means that jewelry, nicer clothing items, electronics, and even supplies & finer toiletries tend to disappear on a regular basis, and are never be recovered. It is so commonplace that there is little motivation to correct this problem. I finally had to seek out another facility.