Courtland Terrace

We were very impressed with Courtland Terrace. However, the manager was supposed to get back in touch with us when he had space available, but he has not followed up. The rooms were very nice. They're connected with the local hospital. The residents were very well cared for, and everybody seemed to be happy with their surroundings. It seemed to have a good atmosphere.

The facility looks clean. The residents look unhappy. The nursing staff are rude especially an RN named Tammy. I'm a nurse in another state and my aunt is or was here for a couple of weeks until I helped find a more suitable place. Nurses leave charts on their station exposing hippa violations. Some of the nurses in the morning shift do not wear gloves or wash their hands. Seems like several residents are on a contact isolation of some sort. My aunt complained of first shift nurses being mean to her. She also said Tammy the RN yelled at her a few days after she was admitted, because she asked if she could have a shower. The place is not safe in my opinion. The staff seemed to be short handed on evenings. Doug the admissions guy promised a private room and for two weeks we never saw a private room. The first shift nurse was constantly on her cell phone while at her med cart. I felt my aunt deserved better than the care that she received at courtland terrace. I spoke with the DON Adrian about concerns and feel she was trying to push me away instead of communicating about these concerns. Save yourself from the trouble and find a better suited facility to take care of your loved ones