My mom was here for 9 months. She was more independent than some of the other residents. She once had to correct a staffer on the medicine dosage they gave her. Her room was nice but after numerous requests to repair a broken cabinet door in the kitchenette area, it was never repaired. We ate with her occasionally and couldn’t believe how poorly the cafeteria staff interacted with the residents. The social worker was pretty good. Our mom had two items stolen that were mailed to her - one a card and the other a small gift. The management team didn’t seem to really care. Don’t be fooled by the tour, the lovely piano, and the cookies-it’s all marketing and Brookdale Corporation knows exactly what they’re doing.
Brookdale Durham
Offers Assisted Living and Memory Care
14 Reviews
4434 Ben Franklin Boulevard, Durham, NC 27704
Call
(800) 385-2527
PROMOTION!
1 day
Independent and Assisted Living new residents receive $500 off the 1st full month and 4th full month free Base Rent. Must take financial possession by 2/28/2021. Ask for details when you tour.
Reviews of Brookdale Durham
Assisted Living Reviews for Brookdale Durham
September 16, 2020
I am a friend or relative of a current/past resident
July 20, 2018
I visited this facility
Brookdale Durham was fine, but it wasn't a good fit for my mother. She needs more care than they could provide. It is assisted living for people who could go to the bathroom by themselves or get around by themselves with a walker; however, my mother is now bedbound, and she needs a one-on-one caregiver. We only did a half-hour visit but we knew that it wasn't the right fit for her. There was nothing wrong with the place. The one staff member who I met was was knowledgeable. The room was fine. However, it wasn't the right fit for my mother.
October 08, 2017
I visited this facility
The tour at Brookdale was a great experience. The place was very clean and well run. The people were very professional. They had a nice, big dining room and a nice sitting area for the residents. I saw the residents in the memory care watching TV.
July 07, 2016
I visited this facility
Brookdale Durham was old but had the best value as far as price per the amount of space. It felt a little bit dreary, and it wasn’t as inviting and welcoming as the other places I visited. The staff was good. One thing that concerned me about this community was that the elevator was quite small. I’m in a wheelchair. Maybe two wheelchair would fit on an elevator, but it seemed quite cramped and quite small. Lunch was good. The dining area was about what I expected. The community had more capacity because I think it was three stories high. It’s larger than where I ended up. It looked as though it needed redecorating. The threshold to go into some of the rooms were uneven, so it was difficult to get in and out.
July 25, 2014
I am a friend or relative of a resident
Our son is at Carolina House, and very happy. He has a lot of needs that must be met, and every single one of them is being met there. They have a facility for physical therapy, and one for occupational therapy. They have 3 meals a day. They have lots of different activities that are unlike other places. They have a gentleman that comes every Saturday, and he plays songs from past years and sings for the residents there, and they just love that. We haven't found anything that we disliked there. He is very happy, and they're very pleased to have him.
I have only seen one incident since he's been there, and he's been there about a month and a half, in which I felt the nurse was a little impatient, but I think it was because she was scared. The man had pulled his oxygen out, and he really needed it, and so I gave her the benefit of the doubt, because that was worrisome to her. She did not want anything to happen to him, but other than that, the people are real gentle and kind. A lot of times when I call my son, I know that they've been by and checked on him. It's a very nice place.
June 10, 2014
I am a friend or relative of a resident
My mom is in Carolina House. The facility is very nice. Everything about it makes it seem like it's a good, warm, and caring environment for my mother. The residents seem satisfied and happy. The food is very good. They have very nice and adequate rooms. They have a lot of activities. I have not been around for a lot of them, but the ones I have been around seem very nice, and the people seems to enjoy them. The staff is very nice.
May 30, 2014
I am a friend or relative of a resident
He's in Carolina House. He's fine. The environment is fair, nothing spectacular. The staff did a good job. They can make some improvements in the dining room as far as isolating some patients that are more trouble-making than others. I have only observed one activity in the main room, a musical they had.
April 11, 2014
I visited this facility
The staff were very welcoming when I had a tour at Carolina House of Durham. It seemed to be a very nice facility, and, in fact, this is the facility that we were thinking about moving a friend into. Everything seemed to be very clean and orderly. When we were there, they had group singing, and I know they take the residents shopping.
December 27, 2012
I am a friend or relative of a resident
My mom is in Carolina House Alzheimer's unit. The only improvement I want to see is the staff to patient ratio. They're within guidelines, but it's just not enough.
October 24, 2012
I am a friend or relative of a resident
So far I'm relatively satisfied. Mother seems to like it in Carolina House. The higher staff is excellent and the facility is clean. But there could be more activities for people.
June 29, 2012
I visited this facility
Carolina House is very modern in structure. I find the staff very helpful and nice and provided a great tour of their entire facility. The rooms and apartments are quite pricey but the whole place is really nice. Meals are being provided to the residents which is good.
April 02, 2012
I am a friend or relative of resident
My mother (90 yrs old) stayed there for a little more than a year. The outside is attractive as is the entrance, but many of the smaller rooms are depressing. The staff appeared under paid, and there was quiet grumbling about their employer. The caregivers would yell to each other in the halls, startling my mother (and me, as well). With the dining room full, it was mostly silent which created a depressing and gloomy environment. There is good access to many medical facilities in the neighborhood.
December 07, 2011
I am a friend or relative of a resident
My uncle stayed here for several years. He enjoyed it here, and every time we visited the facility, it was clean and well kept. The staff was friendly, and they treated him well. The room he was given was so nice, and it didn't feel like a hospital, like some of the other places did. They provided all meals for him, which he enjoyed because he was unable to cook for himself anymore. He really enjoyed socializing with the other residents there, which was important because he was not lonely. The facility is located nearby where he used to live, so, he did not have to be totally removed from his familiar surroundings. He had lived in this area all of his life and he felt comfortable staying here. Overall, I really can't think of a bad experience with this facility. I think all of the residents seemed to like it here.
June 17, 2011
I am a friend or relative of resident
My visit to Carolina House was nothing but exceptional. Trevor the Marketing Director and Jessica the Social Services Director were professional but at the same time very caring and sincere to my concerns. The room I chose for my aunt is so cozy and inviting. It really makes you feel at home. The nurses and other attendants have been very attentive to my aunts needs and go way beyond what is expected of them as employees. My aunt has three balanced meals a day and the food there is great. I have eaten there with her many times. I truly feel that God led me to this location for a reason, I have been at peace and know that my aunt is well taken care of . I highly recommend Carolina House of Durham
Services and Amenities of Brookdale Durham
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
Health services
- Medication Management
- Nurse On Staff: Available During Business Hours
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Guest services
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Resident Capacity: 119
- Minimum Age: 65
- Pets: Yes
Training Areas
- Memory Care Training
About Brookdale Durham
Brookdale Durham provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.
We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.
Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.
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