LiveWell @ Wessex

DMed7

I only give it a one star so that my review will show for others. Avoid Livewell facilities! My beautiful Mother in law was a resident in 2022 at the Livewell Memory Care in Cary NC near SAS. She died less than 2 weeks later from head trauma due to a fall in the bathroom. After alot of interviews with their nurse and director we thought this would be a great and safe place for her. Even with her care plan in place, a contract in place that stated that a nurse would be available 24 hrs a day, we had to be there several times a day to make sure she was given her medication, and had her water in her walker, and the aides understood her care plan. They never seemed to understand that a careplan was in place, nor did they follow thru on any of the care plan. Medical issues that we saw when we visited her during her brief stay were not logged into any medical books, and aides from one shift did not know that any incidents had occurred on other shifts. The bathroom was not equipped with safety rails across from the commode and we donated several rails to the home for them to install for safety. On her plan was that she was to have her wheelchair after lunch and was never to be left alone in the bathroom due to her cancer illness and fatigue brought on by her cancer. While we were there the first week, the aid left her alone in the bathroom and we had to reeducate the staff as to her care plan. She was only a resident for less that 13 days when she was left alone in the bathroom without a walker, without an aide standing by, and , she fell, in the bathroom and had major head trauma and bleeding. She died a week later in pain, in Hospice, from major head trauma and bleeding on the brain. The director of the facility did she keep in touch once my MIL was in Hospice and when I went to remove her belongings, the staff did not know my MILs condition, nor that she was in Hospice and would not be returning. I filled a complaint with NC and they found the facility negligent and fined them however, they were not downgraded to reflect this. Her death certificate states that she died from trauma sustained in the facility.

Elizabeth

My husband was at Livewell for 3 months. Despite their high cost and advertisement of amenities, I found the care and amenities to be very average and I was dissatisfied. I transferred my husband to another small facility where he was very happy and got excellent care

Karen

LiveWell - Cary wasn't something that we would be interested in, but I'm sure it served the purpose. It's a very small home. It was a nice little group setting for somebody that would need that. It was secure and it was clean. They had shared bathrooms. We saw a common living room, an outdoor area, a dining area, and a kitchen. Everyone seemed to have pretty close care.

Anonymous

The staff of LiveWell Cary was very impressive. The food was very good. As soon as my husband walked into the house, he said it was nice. After lunch, he watched one of the aides help a man to his walker and said, "I like the people." I've only played bingo one time and there was somebody helping each person.