Elderwood at Williamsville

Jean9

When I was there at Elderwood at Williamsville for rehab, they were good. I like my experience. At that time, they just needed more hands on deck. It would have been better for the residents and the people who were coming in like myself, even though I only stayed at least a good 21 days, it's always good to have that extra help, more hands. When I was in rehab, everything was well until I went home. I had a bad experience. It was with the social worker and she told me what day I was going to go home. I told her since no one was home because it was just me, I'm going to use your van to get me home. She said no problem. I had told her early enough to have it scheduled. She came in to see me. It was the day that I was supposed to go home and I had all of my stuff ready and I was trying to get myself ready. She said, "I'm sorry, but you're going to have to call a friend or a neighbor or somebody to come and get you because I wasn't going to be able to use the van." I said, "Well, why didn't you tell me ahead of time so I could have called someone to do that instead of all of this excuse me at the last minute." She was not nice. I asked to speak to the head of nursing. They did come to see me, and I explained the situation. So, I had to stay another day because I wasn't able to get a hold of somebody. She came in and apologized first thing in the morning, and I almost accepted her apology, but it was her tone. She was very unprofessional. She didn't show any kind of compassion at all concerning the circumstances. The food was pretty good. The facility, I think they kept pretty clean. I was just operated so I probably wouldn't have been able to participate anyway, but I do know that they do have activities there.

Catlady2

I was there for rehab, not for the nursing home. The rooms; at least mine was; adequate, but not designed for a portable air conditioner that I had to request due to my respiratory issues. The food was horrible; being warmed up vs. made fresh every day. The nursing staff; including aides; & dietary staff were severely short most days/nights. I guess no one wanted to work there. Many were from temp agencies & were much nicer than some of the regular employees. My heart went out to all the residents who were there as nursing home residents.

kenmore mike

The outside grounds look very nice. The rooms and building interior definately need some renewal. Carpeting needs replacement. Painting rooms and common areas is needed. All windows need cleaning. Interior air quality could use a boost. Get some ventilation in the bathrooms. Some areas smell bad! The food quality that I've seen is marginal but I'm sure meets some kind of caloric and nutritional requirement. The staff is capable and engaged in their work and serve the patients well. This facility was selected because of its convenient location. If my patient relative would need an extended rehab stay i would have done more diligence in choosing a facility.

Reviewer#RD05212019

My husband is a permanent resident at Elderwood at Williamsville. They are fabulous. He couldn't ask for better care. He has everything he needs, is well taken care of, and there are good meals and nice people. I wouldn't have him anywhere else. He can't do anything because he has no legs, but he has a TV in his room. Because he is on the third floor, he gets in his wheelchair and goes down to the first floor every day to the atrium. He has his breakfast, he stays downstairs and then has his lunch, and then they put him in bed later in the day. He gets three very good meals. They are fabulous. Everybody has just been wonderful to him. The whole place is spotless, too.

Chris554346

I think the staff at Elderwood is good. The rooms are basically like hospital rooms. The cleanliness is OK; it is satisfactory. They have activities, but my mother-in-law has not taken advantage of them because of physical defects, but she will in the future.

Donna87546150

Elderwood was very nice, and everything was very acceptable. They were more than accommodating and always very helpful with any questions I might have had. So everything was great. I was very pleased with them. Unfortunately, it has too many patients for any one nurse or aide. Sometimes, there are people who need quite a bit of care, so they are a bit tied up, which is understandable, but then other people have to wait. They could have another aide for everyone or to help the nurses. Other than that, it was fantastic.