Hi all. It has taken me a long time to write this review. My families experience at this place was unbelievable. And not in a good way.
Mom had been hospitalized at St Joes multiple times in the year before her admission there last summer. At all previous discharges from hospital she went home. but it was thought she may benefit from rehab. She had COPD and was admitted multiple times for resp issues. At that time, we filled out the skilled nursing application. The cottages was our 3rd choice I think. On discharge day, we were told the cottages accepted her and she would be going there. It was only later I found out our 1st and 2nd choices also offered a bed to her. Since I and my sister know people at these places. We were not told about this. Perhaps they (the cottages) are affiliated with St Joes? Anway, We arrived at the facility (mom had to be transported by a medical transport company. They would not let me drive her there ) and like other reviewers mentioned, the office was not marked so I had to go house to house to find mom. The place is quite lovely.
I'll try to be brief. Mom was happy and alert upon arrival. Weaker than her norm but was ambulating all over the first day PT wondered why she was there. First few days went ok. I don't think she got PT everyday. Aides were different everyday. No way they could evaluate changes in moms condition. RN locked in office if and when she was there. Acted annoyed when you wanted to talk to her and ask questions about moms care and plan. Within days we were noticing mom was starting to decline. A chest xray was done, and she was prescribed Antibiotics for pneumonia. But she continued to decline and wasn't going out to the table for meals and eventually unable to ambulate at all. How did PT not see this! I have several siblings and we all expressed our concern to RN. Basically she ignored what we were telling her about moms change in status. I think it was because couple of us work in health care and she knew it and was in a pissing contest. Finally, the day a week and a half or so after her admission my mom was wheeled to dining room for a meal. My sister and I had gotten there shortly before. She was completely out of it, sitting there with her head hanging down, arms hanging down, out of it. We told them we wanted mom to go to the hospital. Told them to call the supervisor. An ambulance was called, mom started on O2, an IV started in her room there. She was not really responsive at this point. Back to St Joes The ambulance driver told us he almost had to intubate her in ambulance. She passed away a couple weeks later. I will say that she had a lot of chronic stuff going on which we found out about at her last admission and would have passed away in a short time anyway. But the fact she was not doing well at the cottages and the RN in charge failed to recognize these changes or refused to listen to our pleas to evaluate her status change may have prevented her from being with us just a little longer.