The Cottages at Garden Grove
5460 Meltzer Court, Cicero, NY 13039
2.5
(11 reviews)
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Reviews of The Cottages at Garden Grove in Cicero, New York
2.5
(11 reviews)
Facility
4.0
Staff
2.8
Food
2.2
Activities
2.8
Value
3.0
daughter and sister of past and present residents
5
|
March 1, 2020
The rooms are big and I like the concept of private rooms and bathrooms for the residents. The staff have been fantastic with my relatives. They are very caring and helpful. The physical and occupational therapy they have received has been very beneficial and I have seen improvement in both my sister and my mother. The nursing care has been wonderful. They have stayed right on top of all their medical concerns and needs. The food is ok but if residents don't care for what is being served that alway have an alternative choice. They have activities for the day posted and it is the residents choice if they choose to participate. On nice days they have a beautiful screened in patio for residents to go out in sit in and enjoy the fresh air, read, relax. or do what pleases them. I have visited other rehab centers and nursing homier the area and they do not compare to the quality of care that residents receive at the cottages.
tombear
1
|
September 29, 2019
What are the rooms like? Well they are nice and big but, you can not reach anything unless you have really long arms There are BUGS in the rooms also. Like ants, flies, and other BUGS. If they actually had someone come in and clean the rooms hey would not have that problem.. The interactions with the staff is not good the smallest thing they find out about a patient it gets turned into the talk of the town (ie gossip). They make the residents sit in their wheelchair for hours and if you have to use the hoyer lift they make the patients sit on the pad which is very uncomfortable. They hate it when a patient interrupts them when they are putting frozen food into the oven or microwave. I don't know how the residents eat at the table due to the fact that it is so sticky and discussing. They do have activities for the residents but, no one goes to them like for instance they had a very small car show for the residents which turned out to be 4 cars for the residents to walk around. Other then stupid stuff like that there is nothing. The supposed amenities don't exits there are none.
Debbott
5
|
May 24, 2019
My mother inlaw was in rehab for a couple of weeks, the rooms were very spacious, but most important the staff was fantastic, they could not have been more caring and helpful. I would highly recommend sending your loved one there.
Mortsdaughter
1
|
March 14, 2018
Hi all. It has taken me a long time to write this review. My families experience at this place was unbelievable. And not in a good way. Mom had been hospitalized at St Joes multiple times in the year before her admission there last summer. At all previous discharges from hospital she went home. but it was thought she may benefit from rehab. She had COPD and was admitted multiple times for resp issues. At that time, we filled out the skilled nursing application. The cottages was our 3rd choice I think. On discharge day, we were told the cottages accepted her and she would be going there. It was only later I found out our 1st and 2nd choices also offered a bed to her. Since I and my sister know people at these places. We were not told about this. Perhaps they (the cottages) are affiliated with St Joes? Anway, We arrived at the facility (mom had to be transported by a medical transport company. They would not let me drive her there ) and like other reviewers mentioned, the office was not marked so I had to go house to house to find mom. The place is quite lovely. I'll try to be brief. Mom was happy and alert upon arrival. Weaker than her norm but was ambulating all over the first day PT wondered why she was there. First few days went ok. I don't think she got PT everyday. Aides were different everyday. No way they could evaluate changes in moms condition. RN locked in office if and when she was there. Acted annoyed when you wanted to talk to her and ask questions about moms care and plan. Within days we were noticing mom was starting to decline. A chest xray was done, and she was prescribed Antibiotics for pneumonia. But she continued to decline and wasn't going out to the table for meals and eventually unable to ambulate at all. How did PT not see this! I have several siblings and we all expressed our concern to RN. Basically she ignored what we were telling her about moms change in status. I think it was because couple of us work in health care and she knew it and was in a pissing contest. Finally, the day a week and a half or so after her admission my mom was wheeled to dining room for a meal. My sister and I had gotten there shortly before. She was completely out of it, sitting there with her head hanging down, arms hanging down, out of it. We told them we wanted mom to go to the hospital. Told them to call the supervisor. An ambulance was called, mom started on O2, an IV started in her room there. She was not really responsive at this point. Back to St Joes The ambulance driver told us he almost had to intubate her in ambulance. She passed away a couple weeks later. I will say that she had a lot of chronic stuff going on which we found out about at her last admission and would have passed away in a short time anyway. But the fact she was not doing well at the cottages and the RN in charge failed to recognize these changes or refused to listen to our pleas to evaluate her status change may have prevented her from being with us just a little longer.
Diane I
1
|
December 2, 2017
This is NOT the place to go if you are a more complex orthopedic patient. Actually,I'm not sure it is the place to go for anything. My mom was verbally abused there and a CNA who apparently was not properly trained dislocated my mom's new total hip. This required additional treatment in an acute hospital as well as her needing to wear a large hip brace for many weeks, which greatly set back her rehabilitation. After this, we transferred her to a different skilled nursing facility where she received very good care and rehab. The nurses pretty much ignored and discounted any complaints she had. After the CNA dislocated her hip, the nurse in charge did not believe anything was wrong - had my sister not been there and insisted on an x-ray, her complaint of severe pain and inability to move her leg would have probably been ignored. The CNA's were frequently short staffed and the food was pretty bad. The PT/OT staff seemed fairly good, but could not make up for the lack of adequate and properly trained staff. I would never allow my mother to go back to this facility.
BobJRL
1
|
March 19, 2017
Combativeness is created by the environment such as cold rooms (61 degrees) being striped naked and showered as two aides stand over spraying the resident with the water. Aides complain about resident complaining, yelling "I'm freezing" and the P.A. increase a medication from 1000 mg to 3000 mg. at one time. A medication which causes agitation and has not been proven effective for agitation in dementia patients. Doctor has clearly stated he would have increased INCRMENTALLY, not at one time. Doctor also stated my brother could live a long time because he was healthy and had a strong heart. Care plan meeting was not followed. Nurse, doctor, and psych doctor were to meet to discuss the aides concerns. Any medication change was to be discussed with myself (guardian) prior to change. This did not happen. I did not approve, or agree. Speech Therapy was brought in after medication had been started because my brother was not able to swallow. From June 16 to July 3 he became very 'zombie-like' and unable to feed himself, talk. By July 12 he became nonresponsive, had vomited and was admitted to ER. He passed October 9. Reminder - Doctor said he was healthy and had a strong heart. There are a couple aides who seem compassionate and caring. There is a recreation "plan" posted in the common area. The many days we sat in the common area, the recreation did not take place. There is NO ala carte. NO, meals are not prepared at The Cottages, they are brought in.
Bigdaddysgirl65
1
|
January 26, 2017
My 96 yo grandmother is a resident here and has declined fast since coming to the facility. She was capable of walking with a walker with the assit of one person. The staff sits at the counter with their phones and don't do what they are supposed to do. My grandmother was walking across the "great room" with no assistance as she was supposed to have "staff busy on their phones" and she fell because she had no help. She broke her leg requiring pins & surgery. Staff had at least 4 different stories for us. She has declined severely since this with multiple surgeries & lengthy hospital stays. She has dementia, which has gotten worse because of the all of the anesthesia from the surgeries. She now can't walk at all. She has hearing aids & they don't get put in, despite the fact that they are the nurses responsibility not CNA. We are then told she is combative with care & won't listen! Really if you couldn't hear & someone started touching you wouldn't you be combative? She lost over 20 pounds because staff doesn't help her eat... agin busy on phones. I have seen staff texting while feeding residents! There are many other things that have happened that make you wonder where is the CNA supervision. We've had multiple meetings with management, staff & NYS Ombudsman program to no avail. If we could afford to move her we would. All that comes from meetings are lip service with no changes. If you have to move your family member here be warned.. facility is very nice but staff is horrible. I wouldn't even give a 1 star but am required to put at least one.
Treb
2
|
September 23, 2016
I had a family member at the Cottages for 9 mos. It was a great concept but poorly run. Staff members were nice but stretched too thin. On most night shifts there would be 2 or 3 CNA's for 13 residents. In almost all cases the residents in the house needed some kind of help so if 1 individual needed 2 people for assistance the other residents suffered. I witnessed numerous times where a person would have to wait long periods of time when they needed to go to the bathroom. The food was catered in and was usually disgusting. The physical therapy dept was a joke. Spending 10 min a day trying to get a resident to get out of a wheel chair and walk does not constitute a quality pt program. I would not recommend the Cottages until they increased their staffing.
Karatema76
1
|
August 27, 2016
I was a short term rehab patient, recuperating after knee replacement. My room was beautiful but the nursing staff was overworked. 5 times my medication was incorrect. Twice, they tried to take my blood sugar levels for diabetes ( which I do not have). My ice packs often could not be found) and it's essential post knee surgery to have access to ice packs. The day staff was great but the nursing care was not good.
Charles L242753
5
|
July 20, 2016
My dad is at The Cottages at Garden Grove. It's more than adequate and very nice. They have a lot of activities and foods that are really good. It's a community with cottages and each house has like 10 or 11 patients. They cook your meals right there a la carte in front of you. They have a nice screened-in porch and outside patio. The staff is great. I'd give them a 5.
Anonymous107286550
5
|
November 27, 2015
The Cottages is more community living. It’s made up of 12 cottages, and each cottage has 12 residents with its own consistent caregivers. They all have their own bedrooms and bathrooms. It’s bright and sunny, and there is a backyard, screened-in porch, and recreation director. It’s just smaller and has much more individualized care, and very close to my brother’s home. The food is all prepared right there in the cottage. They have a big, open kitchen and a nice dining room. It’s all brand new, so it’s very nice. They have bingo, some music, different things that come in, and outings that they can go on.
What you can do with Caring
Medicare
Health
2.0
Overall
2.0
Quality
4.0
Staff
4.0
About The Cottages at Garden Grove in Cicero, New York
The Cottages at Garden Grove, located in Cicero, NY, offers skilled nursing care and short-term rehabilitation services. It provides private rooms, ensuring a comfortable and personal living space for residents.
The community features a variety of amenities aimed at enhancing residents' quality of life. Organized activities and programs are available to keep residents engaged and active. Outdoor common areas and a garden offer a pleasant environment for relaxation and socialization. Communal dining and shared common areas help foster a sense of community among residents. Additionally, there are enclosed and secured outdoor spaces for added safety.
The services at The Cottages at Garden Grove are designed to meet the diverse needs of its residents. Nurses are on staff to provide medical care and support. Physical therapy and rehabilitation services are available to help residents recover and maintain their physical health. Occupational therapy services assist residents in improving their daily living skills.
Map of The Cottages at Garden Grove
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