Please don’t send any loved ones to Horizons assisted living facility in Cananadaigua! They will promise you the world only to kick your loved one out after 5 months. They did a full evaluation of my dad prior to accepting him, and had a report from a rehab center. Also I was very transparent with them about all his issues. They said no problem, we can work with him.
This past Sunday after my dad fell and was sent to the hospital, the director had a nurse call me and say they refuse under no circumstances to let him back in.
I understand places are short staffed, I get that but don’t let us think it’s going to be a great place for him, where he will he taken care of, only to treat him this way.
A week before Christmas they told me I had 30 days to get him out of there and find him a nursing home, which I applied to over 10 places , but wasn’t enough.

Horizons
Offers Assisted Living
2 Reviews
Reviews of Horizons
Assisted Living Reviews for Horizons
January 13, 2022
I am a friend or relative of a current/past resident
December 11, 2012
I am a friend or relative of a resident
Horizons a assisted facility located in Canandaigua, New York in my opinion sets a great example of how caring the the people who work there should be. When visiting my mother-in-law I met many older people who were very active, and had very interesting stories to tell about themselves. I always remember the first day we took Mom to stay she mentioned that she was 92 years old. The first lady to introduce herself to Mom said, "Oh! I am 93 and I take care of all the flowers around the outside of the building and you are invited to help me." This seemed to be the attitude of all the people I met at Horizons. There were an abundance of activity going on a lot of the time. The food was great and one could have a glass of wine if the so elected. There were bus trips to places around Canandaigua, like church on Sunday and other activities of interest scheduled. I know a couple (man and wife) that recently chose Horizons for the home they are pleased to spend the remaining days of their lives together in. Strict rules about being able to do certain things for yourself are required. You must be mobile, and that means you have to get around on your own two legs or using a wheel chair. The building is very well maintained and has a pleasant atmosphere all around.
Services and Amenities of Horizons
Room and housing options
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Nurse On Staff: Yes
- Pharma
Activities
- Offsite Activities
- Religious Services
Languages
- English
General
- Resident Capacity: 76
- Pets: Yes
About Horizons
Our community offers the comforts of home, a commitment to enhancing quality of life, and personal care services in a supportive environment that promotes independence. We add a personal touch to all that we do. Our staff work closely with residents and family members to appropriately meet their needs.
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Horizons 3132 State Route 21, Canandaigua, NY 14424
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