Canandaigua Va Medical Center

The experience was horrible. It felt as if it was a dungeon. Very few employees seemed concerned about the living arrangements the folks were in. My grandfather was still coherent at the time and understood his surroundings weren't the best. It almost seemed like a surreal horror movie going through catacombs. The nurses and nursing aides only helped when it was a dire emergency; they chose not to bother with residents- it was a horrible experience seeing my grandfather in the state he was in. Sometimes we would go in and he wouldn't be bathed, choking on his own sputum. No nurses were to be found to help him out at all. They only showed up to placate him with pills. The living arrangements were horrible, my mother would clean his room for him because maintenance didn't bother to assist residents with cleanliness. The food was okay, from the cafeteria anyway. The entertainment room was decent, I recall there was a pool table, ping pong table and a sufficient amount of Tv's that kept residents busy. The outside of the facility looked immaculate, the grounds were trimmed and edged, bushes and hedges trimmed, the lawn perfectly green. It covered up for the flaws on the inside.