The Hebrew Home at Riverdale by RiverSpring

pnyguy6711

We brought my mom from the hospital following her illness. They told us this place is the best. Hardly the truth. The admission process was a nightmare. Nobody was there to greet us. We got to the lobby and waited for 30 mins for someone to show up. When they did they rushed us upstairs of it took another 2 hours before someone came to the room. My mother was hungry but there was no food offered. As it was a Friday evening, nothing was done until Monday, no therapy which was what she was there for. Call bells went unanswered and staff for curt and at times rude. They missed mom's changing physical health for almost 2 days (despite our insistence that something was wrong) and it put her back in the hospital. They kept trying to tell me that hospitalization was not necessary. We then went to the other Jewish Home in Manhattan which was a far better experience. Maybe less money on the grounds and the art and more money on better qualified staff who care. I would never recommend this place.

Manhattan12

Based on our experiences with this nursing home we would assign it a rating of adequate, but with caveats. There were frequent occasions when we were confronted by a number of problems, issues and incidents, many of which were serious and preventable but occurred due to what appeared to be a significant lack of adequate administrative/managerial oversight, and monitoring as well as not holding staff accountable. The standard operating procedure of management is to take a defensive stance when issues were brought to their attention resulting in the continuation of the status quo. Not a good situation for building a trusting and collaborative relationship or bringing about positive change.

Caring95896250

I visited Hebrew Home for my parent. My impression of this place was mostly positive, but there were few drawbacks. The rooms were small, and there were no closet space at all. The distance between the residential areas and the living and activity area was way too far for a 91-year-old woman to walk. Also you can't have wheelchairs there. Even if you just use it occasionally, you can't have a wheelchair on the grounds. The surrounding was physically beautiful, but it didn't meet our needs. The staff was pretty good though. They did have lots of activities. They did have every amenity that they could think of for older people. However, the dining area was small and restrictive to just one section of the floor, which discourages social interaction. It was almost isolated. I would recommend this community for someone who can live in small hotel room, but for someone who is used to a larger space, no.

Yvette4

Actually we're waiting for a bed to be available at Hebrew Home. It was a very large facility. They have lots of lawns and greenery there, so they were able to walk around. It was a very tranquil place. They also have like a large balcony which faces the river. It was really pretty and very nice. They have many activities for the patients. They have a gymnasium and a pool, and the list of things they have for the elderly there just goes on and on. It was a very active community.

ptlwn09

My mother was a resident here for eight years and received excellent care. She was always invoved in some type of activity program and made many friends. The staff treated her with kindness and respect. There was only one incident when a nurse was rude to her and it was quickly handled by social service. When she died though, her belongings were place in trash bags and stored in a closet on her unit. Not one staff member expressed their condolences to my family as we gathered up her last years in those plastic bags.

Jessie2

This place is well run and attentive to my mother's needs. They call if there is an issue and are responsive to my questions and concerns.

EllenC.

This has to be the most beautiful nursing home I have ever seen! Both the interior and exterior are beautiful. The interior feels more like a hotel rather than a nursing home. It is very spacious with a lot of room for roaming, sitting and relaxing in. It does not have the feel of a healthcare facility, because the interior lights are somewhat dimmed, which makes the atmosphere seem more relaxed. One resident that I spoke with, was very happy with her living conditions. The food is okay, everything is Kosher. Outside the facility, there is a patio area where residents can sit when the weather is nice. Overall, this facility looks and feels more like a small resort rather than a nursing facility.

JMFriedman

The grounds are beautiful - it's right near the Hudson river. There's lots of walking paths and gardens and it's very nice. It's probably about a couple blocks from Johnson Avenue, which is sort of the main business area in Riverdale and there are supermarkets, shops, and restaurants there. The common areas are very nice. They have a big lounge with large TVs. Each floor has a lounge, and there are eight floors. The food there seems to be ok. They have a lot of activities, including bingo and trivia. It's a very big place, so there are hundreds of staff. For the most part, the staff is pretty good, but there are a few who are less good. There's a central telephone number that residents can call if they want to make a complaint, and the facility claims to investigate every complaint. The rooms tend to be average-size. There is a fair amount of parking for visitors. There also seems like a lot of people who don't want to be there, some of them who are just there to be rehabbed.