Bishop McCarthy Residence

Hwalt

My sister’s care was so good, I had to write. She went in to the facility, very sick and scared. Nurse Agnes gave her such good care. She soon was getting better. All the staff they are treated her with kindness and respect from housekeeping, physical therapy to dining. I appreciate the good work you all do there.

Provider Response

Nidia

My husband has moved into Bishop McCarthy Residence. It's two people per room, and he was used to having his own room and everything. I spoke to the CNA and the nurse that were there, They seem very nice. He will be getting PT, OT, and a dietitian. First, they do an evaluation to figure out where he's at. They take it from there and then assign him to whatever therapy he needed at this time. When I was there yesterday, they were going to have bingo time. The staff interacts with them, which is very nice. Some other guys were out there in the hall, they were in the visiting sections. The rooms were small, but they were clean. They did have a person come in and he cleaned out the bathroom and everything. You're allowed to visit from 8 AM to 8 PM.

Provider Response

BOOKEND

This is the worse place to send anyone. I sighed myself out after 11 days. They made me worse that I could not walk. You had to eat what they gave you. They gave a man fried chicken one not that had stomach ulcers. Two hours later he was in the hospital bleeding from the stomach. I had to get a friend to bring me food from outside. If you could not eat the little, they gave you then you go hungry. This is just the tip of the problems. Forget the nighttime getting any help. You will wait for hours for any help. When i got home i hired privet care and thanked God, I made it home. Don't send your loved ones their because you may not get them back.

JScilingo

My dad was here for 4 days total in sub acute rehab. He fell the first night and the nurse didn’t bother calling me to tell me. I heard from my dad later the next day and called the nurse who eventually acknowledged that this event occurred…. But they didn’t think it should be reported to his family. The entire time he was there, it was impossible to speak with staff on the phone. I would get mis-transferred or transferred to voicemails that were full or the phone would just continue to ring. Even the very first time I called to find out about visitation, I was transferred to administration and eventually their voicemail because the front desk did know (never got a call back either). Communication is really hard and feels like work just to see how your family member is doing. Then unrelated to the fall, my dad went to the hospital. He was sent by his nurse at rehab before breakfast. He didn’t have his dentures in and everything he had was left at rehab. Somehow his dentures, cell phone, wallet, and clothes were all lost. I went back and forth with staff for a couple of weeks since I never get anyone one the phone. I even physically showed up one night to confront the front desk lady whom transferred me to 2 seperate vmails and then stopped answering my calls. Eventually they finally confirm that no one was able to find my dad’s personal belongings. They filed a “complaint” but they cannot reimburse us for anything lost. I don’t know what a “complaint” does but it doesn’t fix any of their problems. Do not come here or send any family members here. They clearly cant watch them, cant keep an eye on their belonging, and don’t seem to care to speak with you if you are not in the facility which is hard to get into during the pandemic.