Troy Hills Center

In my opinion I believe the facility was well run and the staff was very pleasant. This of course is before the pandemic and since we are not permitted visitation I cannot comment for the current situation. My understanding is that the building was built in the 1960's so the outside is brick which never gets old. My relative's room was ok but other wings were being renovated and they look very nice. Of course I would like to see my relative in a beautiful room but the way she is treated and cared for are much more important.

The facility is filthy and the physical therapy is a total joke. Long term residents just sit inside a dirty, badly lit room all day and and most of the aides are on their phones. The aides who are caring can not pick up the slack and the administration does not care, they are only interested in how much they can charge Medicare ! When our family member was there she was actually afraid to ask for help because she said that then no one would come at night! In addition they ignored her condition worsening and kept telling us she was “crazy”. The “leader of the pack” is the head of physical therapy so watch out! The sad part is what they tell the doctor is what the doctor believes so our family member suffered for weeks until being hospitalized . Once there the hospital staff was appalled by the neglect she had suffered as were we. Please do not subject anyone you love to this institution!

I would like to thank everyone at the center for the excellent care they give my mom on a daily basis. A special thank you to the staff and especially Lori B for keeping us up to date with my mom and what's going on at the center. Thank You

My mother has been a patient for many years. I have read some of the comments in other reviews. I am very pleased with care and attention my mom receives on a daily basis. If I thought for one second that the facility was dirty or the staff was uncaring I would have taken her to another facility. I realize how hard it is to have a loved one in a nursing center but, if you are faced with that situation take a tour of the facility. Speak with some staff and residents. I could not be happier and grateful to have my loved one in their care. I would highly recommend!

I am very pleased with the services provided to my mother. Everyone was very nice and I had a great experience. The facility could be updated a bit. All the staff was very pleasant and cared about my mom. I realize that they have a difficult job and I appreciate the fact that they were so understanding and caring. The therapy was wonderful! I had one concern that Administration handled immediately. I am thankful that I found Troy Hills Center and would highly recommend!!

This is the worst nursing home. DO NOT SEND YOUR FAMILY MEMBER HERE IF YOU CAN HELP IT. The facility is dirty and the care they give the residents is less than adequate. The nurses including the unit managers are inadequate and have attitudes. All they are concerned about is “CYA”. The administration is the same if not worse. The Aids just sit around. They let my mother die without contacting the family until the next day. They knew she was failing the day before. It’s not the first time a resident has passed on yet they failed to follow through on instruction in letting the family know. It is unacceptable to find out the next day your mother passed and is in the funeral home. It’s not morally right what they did and the whole situation was mishandled. It was a disrespect to my mother and our family. What kind of ugly human beings are they? I would never recommend this facility to my worst enemy.

I would never go to another rehab center. The food was delicious, My family was kept in the loop and I was treated very well by all the staff. Therapy and nursing is the best!

This facility is on a downward spiral. Staff is minimal and residents needs are not met on a timely basis. Cleanliness is not a priority here. Sadly, when you see what needs are not being met for the residents it is a fear for the things you don't see. Could be vastly improved if more staff were hired and the administration came out of their offices and were a visible presence.