Troy Hills Center

My mother has been a patient for many years. I have read some of the comments in other reviews. I am very pleased with care and attention my mom receives on a daily basis. If I thought for one second that the facility was dirty or the staff was uncaring I would have taken her to another facility. I realize how hard it is to have a loved one in a nursing center but, if you are faced with that situation take a tour of the facility. Speak with some staff and residents. I could not be happier and grateful to have my loved one in their care. I would highly recommend!

I am very pleased with the services provided to my mother. Everyone was very nice and I had a great experience. The facility could be updated a bit. All the staff was very pleasant and cared about my mom. I realize that they have a difficult job and I appreciate the fact that they were so understanding and caring. The therapy was wonderful! I had one concern that Administration handled immediately. I am thankful that I found Troy Hills Center and would highly recommend!!

This is the worst nursing home. DO NOT SEND YOUR FAMILY MEMBER HERE IF YOU CAN HELP IT. The facility is dirty and the care they give the residents is less than adequate. The nurses including the unit managers are inadequate and have attitudes. All they are concerned about is “CYA”. The administration is the same if not worse. The Aids just sit around. They let my mother die without contacting the family until the next day. They knew she was failing the day before. It’s not the first time a resident has passed on yet they failed to follow through on instruction in letting the family know. It is unacceptable to find out the next day your mother passed and is in the funeral home. It’s not morally right what they did and the whole situation was mishandled. It was a disrespect to my mother and our family. What kind of ugly human beings are they? I would never recommend this facility to my worst enemy.

I would never go to another rehab center. The food was delicious, My family was kept in the loop and I was treated very well by all the staff. Therapy and nursing is the best!

This facility is on a downward spiral. Staff is minimal and residents needs are not met on a timely basis. Cleanliness is not a priority here. Sadly, when you see what needs are not being met for the residents it is a fear for the things you don't see. Could be vastly improved if more staff were hired and the administration came out of their offices and were a visible presence.

Do not send your family member here. If you have no choice, then you must go everday to make sure they are getting the right food and the care they need and deserve. It took weeks to get them to give my family member the right food, and it caused him to miss many meals. God forbid you needed a nurse for something. They almost all have attitudes and act like they are being bothered. What a terrible joke. These are people near the end who deserve respect and care. May God show mercy on you all for your how you treat these poor, helpless people.

My husband is a resident. Staff seems unable to comprehend what a resident is capable of doing or not capable of doing. They seem unaware of the fact that he is dressing and undressing himself,is able to walk with a cane and does not have dementia or memory loss. He goes to the bathroom unassisted because it can take up to an hour to get someone to help him. I am being treated as if I lack intelligence and I can provide just as good care at home as he is currently getting there.

Troy Hills Center is a little older than what I expected. The facility could use some updating, but the people are very nice and the staff is very friendly; it's just that the facility is old. Right now, my mother is there, but my sister feels that she would be better off in her house with her. I wouldn’t mind her to stay in the facility, but unfortunately, my sister feels differently. She is in a semi-private room that is a little small for a two-bedroom, and the bathrooms are a little dated. I like the staff very much, and they are very accommodating; if you need a specific diet or anything, they will accommodate you. It is very bland food because obviously they keep it low-sodium and all that, so it is geared for the elderly. My mother doesn’t complain about the food, so I guess it is OK. They have bingo and bean toss, which my mother participate in.