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CareOne at Wellington

301 Union St, Hackensack, NJ 07601

(855) 798-2040 (Caring Family Advisor™)

2.5

(28 reviews)

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CareOne at Wellington

Hackensack, New Jersey 07601


2.4

(28 reviews)


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Reviews of CareOne at Wellington in Hackensack, New Jersey

2.5

(28 reviews)

  • Facility

    4.0

  • Staff

    3.9

  • Food

    4.3

  • Activities

    4.2

  • Value

    4.2

Anthony

5

January 8, 2024

I am/was a resident of this facility

Great staff. Shout out to admission staff of Mike and Anette, receptionists Vanessa, T, Collette and Lynn. 3rd floor nursing staff Alito and others to include house keeping and aids. Special thanks to Physical therapy staff Gail and Ryan. Nadine, Marie, and Emily from the recreation dept. Food service crew. And finally Steve, logistics and tom, maintenance.

Sheryl O

5

May 18, 2023

I am a friend or relative of a current/past resident

The staff of Care One at Wellington were professional, courteous and interested from the first meeting with the Admissions Director, through the pre-admission meeting with the Nursing Director and one of the Social Workers. All three were determined to make my husband's respite care stay as close to the home care he has been experiencing for almost 3 years. Each took extensive notes on his typical day at home and offered suggestions and assistance that could ease the transition from home to facility for him (and me!). My husband’s dementia level is moderately severe but because he has strong legs he is mobile. He unfortunately suffers from paraphasia as part of his dementia deterioration so cannot easily communicate his own thoughts and wishes although he usually understands what is being said. Knowing he was temporarily moving from a quiet home to a busy facility, we all knew that transition might not be easy so they chose a room that was away from the nursing hub to somewhat minimize the typical noise level. The nursing staff and aides were warm and friendly to my husband so his 8-day stay at Wellington that allowed me to fly across the country to attend our grandson's wedding turned out well for both of us. One big surprise for me was that he participated in a musical marching parade one day with a large group of residents and staff! One never knows..... We are both grateful to all for the care and attention that he received during his stay.

Provider Response

Thank you for taking the time to leave a positive review. We are thrilled to hear that the staff went above and beyond to make sure your husband's stay was comfortable and familiar! Also glad to hear that he was able to participate in the musical marching band!

CareNONE1

1

November 3, 2020

I am a friend or relative of a current/past resident

CareOne Wellington, in Hackensack, New Jersey, is an absolute disgrace of an establishment. Not only was my mother’s health put in jeopardy, but they displayed an egregious and erroneous disregard for my mother’s constitutional rights. While in their care, her privacy and human rights had been violated, far past the point of neglect. I am appalled and shocked that a healthcare facility with such levels of malpractice can exist in this country. The fundamental lack of basic human rights displayed toward my mother will not go unnoticed. I am appalled, saddened, and completely and utterly disgusted with the care she received while at CareOne. This facility is, at best, a mediocre out-patient care center with little to no structure and stability.

dawn marie porras

1

April 10, 2020

I am a friend or relative of a current/past resident

They gave my father corona, left him in a room to die, no phone no food no life. No one in or out. I had to call his social worker to get him out. Holy name hospital saved my dads life. Care one needs to be shut down. Inhumane cover ups! they did not follow Bergen county guidelines

Ruby846

5

April 30, 2019

I am a friend or relative of a current/past resident

A family member is currently a patient at Care One Wellington. He has received top notch care from the day he entered this facility, from every team member involved with his care. It's unfortunate that he needs to be in a rehab, but comforting to know he's getting the help and care he needs from the Care One Staff, in an immaculate well staffed facility. His recovery has been amazing and we expect him home shortly, thanks to Care One at Wellington.

kimrm

1

March 29, 2019

I am a friend or relative of a current/past resident

DO NOT SEND ANYONE TO THIS PLACE!! Horrible, horrible ,horrible. My dad was there after he was discharged from hackensack hospital for DKA, altered mental status, Dementia, kidney problems, blocked carotid arteries(which require surgery) , and numerous other medical issues, he was unsteady and a high fall risk while admitted in the hospital..i was told he would go to care one wellington to get his sugars regulated and to get strong enough to have his carotid artery surgey and then he would go back into hackensack hospital to have the surgery he needed. They gave him horrible care, they did not follow up with making necessary appts with his psychiatrist, cardiologist, surgeon or primary care. He was not watched while he was there and he fell in the bathroom . They could not get his sugar under control and when i asked why his sugars were so high the nurse responded rudley, “he may be snacking”... as far as i know he was on a diabetic diet, why would they allow him to snack...or why would they allow nursing assistants to hand out snacks to diabetic patients... why was noone monitoring what hes eating, the man was practically in a coma from his diabetes when he was admitted to hackensack hospital, and was sent to care one wellington to get regulated and stronger to undergo surgery. Everytime i called to obtain some kind of update on his care, the nurses were rude and seemed bothered i was asking for updates. All they could tell me is his sugars were not stable and he was unsteady on his feet. Noone ever gave him a shower or offered him a shower the 11 days he was there. All they did was give him PT... And all he did from the time he got to care one wellington was complain about wanting to go home.. and today they realeased him on his own because “he wanted to go home” they provided him a ride home to an empty house, they did not notify myself or anyone else of his discharge planning, (Meanwhile, this man has altered mental status & dementia) i have no idea if they gave him paperwork or prescriptions or handled any planning for him, the social worker & nurses or doctors did not contact me or discuss any of his discharge plans. He was sent home with a ride they provided him to an empty house, when my husband arrived home from work around 3pm he saw my dad was home alone and found he was too weak to get food for himself because his sugar was too low. I can not believe this facility has not been reported for the poor care and poor social work they provide. He was there for 11 days and his blood sugars were not stable and they were unable to control them. He was having aggressive behavior due to his mental illness and erratic sugars, but they felt it was appropriate to release him on his own in a ride they provided to him.without notifying anyone....I have never been so disgusted, i plan on reporting this facility. The majority of the patients who go to care one wellington are elderly and what elderly confused person really wants to be there?? How many other patients have they or will they just send home to an empty house without notifying family of any discharge plans, just because the patient “wanted to go home”? DO NOT SEND ANYONE TO THIS HORRIFIC PLACE!!!

peggysue222

5

March 29, 2018

I visited this facility

My aunt was here for 4 weeks and every staff was extremely pleasant. Especially the nurses and therapy staff. Her CNA was very nice & went out of her way to make sure my aunt was comfortable. She enjoyed bingo and baking with the activity group . Also with therapy every day she got so much stronger and went home using a cane. I would highly recommend this facility.

Antone193

5

March 15, 2018

I am/was a resident of this facility

My wife stayed at Care One Wellington following a stroke. She was at Hackensack hospital for almost 2 months post stroke and when she was admitted to Wellington she needed total assistance with everything and was barely able to speak. We are so pleased with the care and therapy that she received, it brings tears to my eyes. My wife was able to walk out of the facility and her speech is almost back to where it was before her stroke. We thought she would be in a wheelchair forever, at 66 years old, and I cannot thank the team at Wellington for giving us her life back.

Jasper0612

4

November 3, 2017

I am a friend or relative of a current/past resident

My Uncle was a patient at Care One at Wellington after having cardiac surgery. It was a scary situation for him and the staff made him and our family feel at ease. From the nursing care to the rehab staff, my Uncle left stronger, more knowledgeable about his condition and with a brighter outlook on his health. I would reccommend this facility to other patients looking for therapy and nursing care after a surgery.

sandy145

1

October 25, 2017

I am/was a resident of this facility

The 11-7 nurses from third floor come to second floor and it sounds like their having a party how do they expect sick people to rest and the supervisor is with them.

scooba

1

September 12, 2017

I am a friend or relative of a current/past resident

This place doesn't even deserve a rating. My father was there, he was 90 years old with Alzheimers. He went in with no physical bruises. When he came home he was black and blue all over. Of course no one could explain. Not only that he had his wedding band on his finger for over 65 years never once took it off and someone decided they wanted this ring and literally tore it off his finger. His finger was blown up so bad. He was scared all the time. Once this happened we immediately removed him. My daughter who is a lawyer only got the value of the ring - we could not prove anything since there are no cameras in the patients room. This place is a disgrace and should be shut down yesterday. I can't imagine sending the fleas off my dogs to this place. My father was a World War II vet who spent 2 years in prison in Germany and was treated better than this place. Who ever did this to my father better believe that Karma will prevail.

unanim

1

June 30, 2017

I am a friend or relative of a current/past resident

Horrendous place. Aides are rude. They bully the patience. They leave them in urine. Extremely lazy. The worst place to bring a loved one. The head nurse has no control over staff....margarita is so rude. They actually roll their eyes when you talk to them. The place should be shut down!!!

legal-review

2

May 20, 2017

I visited this facility

Regardless of the level of care provided by staff to individual patients and the amenities of the facility, Care One operates with a critical level of mismanagement at the social services level and through to administration, Their work is not coordinated with the medical staff which adversely affects the care prescribed and the patient prognosis, Social workers failed to contact me despite my repeated phone calls about my brothers condition and discharge then misrepresented their response when challenged, My brother was recently discharged in a hasty manner without being given requisite prescriptions for heart disease (defibrillator and congestive heart failure) diabetes, severe hip arthritis (requiring pain medication pending surgery), anxiety and antibiotics. After 5 days, my brother still does not have his medication despite that I was told the prescriptions were called to CVS. CVS, Rite Aid all pharmacies called have no prescription Hackensack Hospital can't help & now on the weekend medical doctors are unavailable. The Caring and professionalism at the staff level that determines a person's future is lacking.

mark-s1

1

May 19, 2017

I visited this facility

This place needs to be investigated by state. It smells like urine. The Nurses and CNA's are rude and Management sit in their offices and do nothing about it. Maybe Management needs to be changed. Starts at the top.

a recent resident

5

April 28, 2017

I am/was a resident of this facility

I was recently there after a hospitalization and have never been to a rehab facility. I'm a bit disappointed with some of the reviews but respect everyone's experiences. I personally had a positive experience. I am a firm believer that one bad incident or person should not capture a whole experience. There are a lot of caring workers who listened to my concerns and helped be get better. There were a ton of activities and the dining was enjoyable. The therapists were motivating and my MD was hands on. No they were not perfect but they listened and cared. I would recommend care one at Wellington.

Anthony D

5

April 2, 2017

I am a friend or relative of a current/past resident

My father came here after a total knee replacement. His therapists were extremely helpful and made the process a breeze. He was evaluated the night of admission and they let him know what to expect through the whole process. His nurses were all very helpful and overall we had an amazing experience. We will be returning when he has his other knee operated on!

nikkisaf

1

July 11, 2016

I am a friend or relative of resident

My mother was admitted for wound care. Upon admission, she waited FIVE days to receive the necessary prescription to keep her skin moist. After talking to the admission director, social worker, and reaching out on Facebook, finally the prescription arrived. it was for the smallest tube sold on the self. needless to say, improper wound care has led my mother back to the hospital with a massive infection and ripped skin. This place is terrible. Lacks bedside manner. Very delayed with responses over complaints. To keep going back to nurses who cannot help is ridiculous. This is mother's second time in this facility and the conditions has worsen. Don't believe the website. This place is the pits.

dmp4u2

1

May 23, 2016

I am a friend or relative of resident

My mother was sent to Care One At Welling on a Friday afternoon after a hip replacement. There were 2 reason for her going to a rehabilitation facility; 1,. she wanted to ensure someone would help her to the bathroom and 2, to receive physical therapy to aid in her recovery. I met with the admissions director prior to her going to this facility and was told she would receive physical therapy twice a day and how well she would be cared for. She arrived on Friday afternoon and by Saturday morning she still had no wheel chair or walker to get to the toilet. I asked a nurse 3 times for a wheel chair on Saturday so I could take my mom to the bathroom myself, I was finally given a broken wheel chair. No one from the staff offered to assist, just gave me the broken wheelchair. She was given medicines she was not on before she got to the facility and there was no explanation for the medicine when I asked the attending nurse for the information I was only told it was for two week and the chart could be checked for the reason however it never was checked. The information was only received as I was removing my mother from the facility. For the two days my mother was there she was consistently made to wait for over twenty minutes for someone to come and help her to the bathroom. Her roommate called the staff on her behalf to no avail,The staff was unresponsive. A patient went through my mothers personal belongs, it was witnessed by the roommate and the staff had no idea this patient was in my mother's room and the staff referred to this patient as" not being all there". How dangerous could this situation have become. She received physical therapy once each day and not twice as she was supposed to. The therapist stated he forgot my mother and further stated the broken wheel chair she was in was not fit for a patient. The lack of care and the poor care provided to my mother resulted in me removing her myself on Sunday. I regret that my mother went to this facility and would not recommend it to anyone. Many of the executives apologized once I told them I was removing my mother. They tried to implore me to leave her there but I was not convinced she was would be safe or they would provide the care that was being paid for and and their staff promised. I wondered if they wanted me to leave her there so they could continue to bill Medicare for services they were NOT providing.

LorraineStern732

1

August 17, 2015

I am a friend or relative of resident

I am so relived that our family member is no longer at Care One. Her condition was rapidly worsening because of the LACK of care she received while there. My husband and I visited my mother-in-law and were stunned to learn that as of 2:00 p.m. she had not received lunch, it was nearly 3:00 p.m., she had not eaten since 8:30 a.m. and she is diabetic! The next day her "diabetic" meal was full of carbs and sugar! She nearly fell while trying to get to the bathroom, fortunately a visitor to her room mate, was able to escort her to the bathroom (she could no longer wait after buzzing for assistance). She was to receive physical therapy and it was not provided on a consistent basis. Nothing was regimented other than high doses of pain medication which left her nearly incoherent. We had to sign her out and almost immediately, she showed signs of improvement!

aberberi

1

August 10, 2015

I am a friend or relative of resident

This place is horrible. My mom came for hip replacement rehab here. They took her to the bathroom and left her there for over an hour. They refused to give her bed sheets for her bed. Only put the matress cover on and left at that. The nurse gave all the medications at once with out explaining what they were and what for. Her BP was very low, they never bothered to check it. Staff is very rude as well, it seemed like every request you had was a very big inconvenience to them. She got transferred to the Paramus location the next day in the evening.

lindita

1

August 10, 2015

I am a friend or relative of resident

They do not provide compassionate care. They all were beyond awful and very unprofessional. Upon arriving, my mom was given a bed without sheets. They seemed annoyed and bothered for asking for sheet to put over the mattress. They forgot her in the restroom when she had to try to bath herself with a piece of cloth. ( nurse went out and left her alone after hip surgery ) . She also wanted to lay down instead of sitting on the wheel chair bc she felt fatigue, the assistant said sit here because you have therapy and lunch later. She told her she wants to lay down because of her fever and low blood pressure. She replies very rudely. The nurse assistant didn't want the bed to be ruined regardless if my mom was uncomfortable sitting down. Her blood pressure was extemly low from transferring over and they were not monitoring it. They just left her there to lay down without help or moving her to avoid bed sores. They barley came to check up on her for rest room help and always gave the medication late or not at all. We are transferring out . This place needs new management because this system of best patient care is not realistic or acceptable. The food is also horrible. The 2nd floor smells horrible. The elevator is very small it allows one wheel chair at a time when it does work. Do not recommend at all. I wouldn't even give this place one star.

Keziah

1

April 25, 2015

I am a friend or relative of resident

This place is terrible. Please spare a loved one from going through what my mother did. Her glasses were stolen, had 3 falls while in their care and they missed giving her chemo medication for over a week. Needless to say I brought her home early. They should be ashamed of themselves!

Effie P.

2

March 10, 2015

I visited this facility

Two bed rooms very small for residents, especially if pt needs walker or wheelchair. Furniture too bulky, take up too much room. Bedspreads are pretty, but bulky making it hard to wheel wheelchair around their corners. The elevators are very small Only one is large enough for stretcher. The wait is long. In an emergency situation, this could be life or death for the patient. There is too long a wait for Bathroom assistance, and medications. Not all the assistants are courtious, some are very rough getting pt in and out of bet.

myle

1

December 9, 2014

I visited this facility

The place was the worst --- my family member had to wait 2 hours -- not just on one occasion but several for pain meds. The staff did not even tell the patient what medication she was taking, there was stool on diaper cloth pad-had asked to get a new one--and they tried to wipe it up with washcloth instead of getting new one, smelled musty and when requesting stuff like magazine or soda didn't get till the next day. Horrible place especially if a patient can help themselves.

Marie Martini Giannini

3

August 7, 2014

I am a friend or relative of resident

The social service employee tried very hard to intimidate my sister and I. She threatened to report us to the ste for elder abuse. Our mothers physician said there was no medical reason for her to be there. The girl needs a lesson in communicating with family members. Her THREATS did not work!!!!! We have been taking very good care of our mother......The nursing care and the therapist were wonderful.

Kathy23

5

April 17, 2013

I am a friend or relative of a resident

My cousin is in a very good facility which is Care One. I chose this facility because I'm a dean at a college and our nurses are there. She goes to movies, they do manicures and they do exercise. Everyday there are at least four different activities. What I like best about the facility is that they're keeping her and bringing her these activities as long as she's capable of doing it. She's not sitting in a room or lying in a bed. They can improve on the parking because there's not enough parking but I guess it depends on the time of the day you go. I'll definitely recommend this facility to others.

Joey1

3

June 21, 2012

I visited this facility

Overall the facility was not bad but it did have some short comings. Some of these that should be taken into consideration are that it is a little over crowded, isn't as nicely decorated has some of the other places in the area. In terms of the positives the care seems to be adequate, there are lots of different activities for the members to participate in. But for someone reason the atmosphere of the place seemed kind of depressing and wasn't really a place that I would like to have a loved one live at. Most of the members didn't seem to be too happy. The members ranged from long term residents to individuals that were there for short term rehabilitation and thus planned on going back home once they were doing better. But if you are on a budget and are unable to afford some of the other more expensive places in the area this would not be a bad option.

Acclassen

4

October 19, 2011

I am a friend or relative of a resident

Upon entering the facility it is a lovely place it looks quite upscale and overall warm feelings as you walk through the door. The staff are quite friendly and helpful always attentive, there is always someone around to assist you or your family memebers and you never feel like your on your own. My grandmother loves it here she says the nursing staff is some of the friendliest she has came across in her few years of being in different rehabilitation places and other homes. The Doctors that come in seem to truly care for their patients and if there is a emergency the staff at Hackensack University Medical Center is right across the street so you do not have to wait for someone to come miles in a bad situation. The recreation directors try and get as many of the residents involved in activities throughout the day and the aides help when the resident can not participate alone. All and all it is one of the best assisted living facilities I have been to and I have been to alot in my profession, I would definately recommend them as one of the top 10 facilities in the area.

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Services and Amenities of CareOne at Wellington in Hackensack, New Jersey

Pets

  • No Pets

Additional Amenity Information

  • Housing: Private & Shared rooms
  • Special Comment: With its leading-edge clinical programs, personalized care plans and expert care teams, CareOne at Wellington is the right choice for patients who need sub-acute rehabilitation (offered seven days a week), specialized clinical care or long-term care.

Medicare

  • Health: 3.0 out of 5
  • Quality: 5.0 out of 5
  • Staff: 3.0 out of 5
  • Overall: 4.0 out of 5

Medicare

  • Health

    1.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 315152
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About CareOne at Wellington in Hackensack, New Jersey

Let CareOne help you take the worry out of long-term care. Our knowledgeable specialists can help you and your family navigate all of the care options available. Plus, you and your loved one will be assured of a comfortable, seamless transition to the long-term care environment.

Most important, our staff includes experienced registered nurses, certified nursing assistants, nursing directors and managers who not only provide outstanding care but also treat each resident like a member of their own family.

Our long-term care team includes:

  • 24-hour-a-day registered nurses
  • Activity and recreation staff
  • Certified nursing assistants
  • Licensed nutritionists
  • Social services
  • Spiritual support services
  • On-site physician services including internal medicine, podiatry, ophthalmology and dental care

Map of CareOne at Wellington

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