Alaris Health at Cedar Grove

LMFK

A relative was sent to Aleris, Cedar Grove after a fall, fracturing her neck. Because of her age, surgery was not an option; therefore, a neck brace had to be worn. Well, needless to say, her neck brace was NEVER ON! Meals were left either on bed table or general table in recreation room without any assistance so most times, my relative was NOT fed. Dr. told relative to drink lots of water/fluids. Again, full cup left in room or rec room and only when we visited 2x a week did my relative drink like at least 2-3 cups due to thirst. When we were in rec room, we contacted staff due to the need to use "facilities". Nurse heard us, and proceeded to ignore us. Other patients in this rec room (appro 13) also had various needs to be met without ANY ASSISTANCE from rotating hourly staff. If this is a 4-5 star facility, we can only imagine what a lesser star facility is like. Would NEVER RECOMMEND this facility to anyone!!!

TheMaker

Alaris works very hard to ensure everyone is satisfied.

st dominic

Whether trying to get a patient blankets, meals, medication or just information staff in the unit consistently told me "it isn't my responsibility". That's is when I could find staff!

Coolhand

My mom was a recent patient here for a little over 6 weeks while recovering from a fractured pelvis she suffered in a fall. The care she received at Alaris cedar Grove was consistently first rate. She was always treated with courtesy and respect by the entire staff. Here are a few that deserve special mention. On her wing, the aides Martha and Aqua always greeted my mom with a sunny, can-do attitude. Martha was super attentive and was there to help her as quickly as possible Aqua has a smile that could melt the North Pole and her positive encouragement was always appreciated. Olga was another aide on this wing and although she wasn't assigned to my mom she always greeted me by name. No one is ever made to feel like a number here. Nurse Kim was always extremely patient and a great listener which for the elderly is such a valuable trait. She consistently took the time to explain what she was doing and whenever my mother asked, what medications she was dispensing. On the administration side both Antoinette and Alleia were very understanding, lovely and beautiful people who helped guide our family with advice on insurance options. There's something very comforting when in the midst of a family's stress they helped to calm the waters and helped to make sense of what was ahead. Lastly, Peter and Ivy were the two physical therapists that helped get my mom back on her feet. When she first got there, the slightest movements were a chore. By the time she left it seemed like she could run a marathon (a slight exaggeration there). St the facility itself the inner courtyard provided a welcome repsite from the monotony of her room. We watched a robin red breast raise her fledglings. It was fun to watch them grow and eventually gain their own independence to fly away. Kind of a perfect metaphor for my mom's own experience there when she gained the strength and resolve to 'fly away' after her treatment there.

Gina L

The staff is totally awesome! I feel totally cared for and got utmost attention. We were going through a rough time with a family member in need of nursing care, the staff is what helped us get through it.

pete-m

As far as a nursing home goes, you really can't expect much better than Alaris Cedar Grove. We have my wife there after she got moved from acute/subacute care after a terrible accident. I have to say, the people at Cedar Grove are awfully accommodating, within their power. The rooms and the general atmosphere, quietness, furnishings, etc are very good to excellent. When a loved one has to go to a facility, they don't really want to feel like they're in a facility. They want to feel as close to home as possible, and Alaris Cedar Grove seems to focus on that. Although my wife is not quite at the point where she can enjoy daily entertainment activities, there always seems to be something going on in their very nice and spacious common area. I'd kind of avoid the 'sensory room' or whatever they call it, but no one forces you there. Some people seem to like it, but my wife has a TBI and it may be too much for her. The staff and the nurses seem to really be on the ball. Of course, you'll get the random subpar worker, but that happens at all facilities, all the way from the receptionist to the doctors. But I've noticed that anyone substandard quickly vanishes in time. But the key is, I find a permanent staff culture that doesn't have a 'we know better than you' attitude, which is almost as bad as a 'We don't care' attitude. If you have an idea about your loved one's care, and it's within reason, the current staff at Cedar Grove will figure out a way to make it happen. That's key. I don't understand the negative reviews of this place, but you have to keep in mind that you can't just drop a loved one there and forget about them. You have to be an active participant in the care. Frankly, what you get out of Alaris Cedar Grove is what you are willing to put into it. If you give it your all, they have an excellent platform to work with (the facility) and will work overtime to give their all back. Great people. Great facility.