My experience with Brighton Gardens of West Orange has been nothing but positive. In 2010, my parents were living in Florida and my father reached out to us concerning my mother's mental decline and desire to move back to New Jersey to be near family. Because Sunrise has facilities in Florida, we were able to have her evaluated and get them into a facility in NJ halfway between my brother and I. They began there new life and we found the facility to be exactly what we and they needed. A secure, comfortable lifestyle that satisfied all our needs. Dad provided a major caregiver role for Mom as she never left the room by choice. He went for meals and activities until his passing in 2015. That is when Brighton Gardens really kicked in and provided us with security that Mom was being taken care of. Her care was provided in "their apartment" with no disruption until her advancing decline necessitated hospice until her recent passing. We can only express our absolute gratitude to everyone at Brighton Gardens for their dedication to providing service to families.
220 Pleasant Valley Way, West Orange, NJ 07052
Call
(844) 325-8230
Reviews of Brighton Gardens of West Orange
Assisted Living Reviews for Brighton Gardens of West Orange
February 01, 2018
I am a friend or relative of a current/past resident
September 20, 2017
I visited this facility
We just looked at Brighton Gardens of West Orange. My mother felt it was very big, and it was overwhelming to her. It was a large facility. The staff and anyone we spoke to there were very nice. The grounds were very nice. The facility was very nice.
December 23, 2016
I am a friend or relative of a current/past resident
I have to start off by saying that I was always skeptical about assisted living facilities, until my Aunt moved to Brighton Gardens in West Orange a year and a half ago. The Management and Staff are second to none, and always go out of their way, to greet my aunt like she is family. I was worried that she would get bored living in this type of place, but I can tell you that on most visits, we are either waiting for her to finish an activity, or she is rushing off to attend one. I truly believe the whole atmosphere has invigorated her. Her only complaint is that she feels that the every day food could be better. We have only eaten there on special occasions, and everything was good, but she eats there everyday and is a better source than I am. Overall when I consider picking an assisted living facility for my wife and I in the future, I don't think I would hesitate to move to this one.
December 03, 2016
I am a friend or relative of a current/past resident
My family member is now in Brighton Gardens of West Orange. The reason we chose this place was that it's close to a rehab place. He's young, he's only 56, and it hurts to put him in a place with older people, but it was the best thing under the circumstance. He does have transportation going to and from the therapy.
We had dinner with him a few times, and it was adequate. I think that the response time to him is good but not as good as immediate care. I think it's a very lovely place. I'm satisfied with his room. It’s got a couch, so when we come we could sit down, we're not just standing around. The room is huge. There are a lot of things we do like about it. The care that he is getting is good, but it's not in the moment that he needs it, and he can't have that in a good place.
Provider Response
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team
February 22, 2016
I am a friend or relative of a resident
My mother is in respite care in Brighton Gardens at West Orange. The people that work there are very friendly and very nice. The food is decent. They do a lot of stuff, but my mother doesn't go down to any of it. She just stays in her room and can't be coaxed out. She comes down to eat for breakfast, lunch, and dinner; that's her social activity. The staff is doing a good job. If my mother is not happy, it's not their fault. They adjust things pretty promptly.
May 27, 2015
I visited this facility
Brighton Gardens of West Orange was not quite as nice. The other thing is when you go there, you have to deal with the city. When you're driving on a highway, you drive past the cemetery which is not good. They would be nice if it was not that far away. I really like the executive director. Because of the distance, I do not really want to go there.
February 09, 2015
I am a friend or relative of resident
My family member and other residents complain about the food. But there is a new chef now. It's hard to keep the residents involved and engaged in the winter since trips out are very limited due to the cold, ice, wind and snow. Would be nice if more entertainment/performers could be brought in to Brighton Gardens during the winter. Perhaps also add some board games for the residents to play. Another common complaint is lost clothing and staff locking doors residents want left unlocked and the cleaning of under beds/couches in the resident's rooms could be a little better. Staff is pleasant and their jobs dealing with the aged is not an easy one. Front desk staff are the best.
Provider Response
Thank you for your review. Please know that we take all concerns seriously and would like to learn more about your experience with Sunrise so we may follow up. Please email Information@SunriseSeniorLiving.com. Thank you, Sunrise Team
January 12, 2015
I am a friend or relative of a resident
Brighton Gardens is very nice. There is always somebody on the desk to tell you what's going on. There is a big great room on the right hand side where the residents eat breakfast, lunch, and dinner. There is also another part of the great room on the other side where table and chairs are setup where they can read papers or play cards. There are sofas, chairs, and a large screen TV where they can watch shows, exercise videos, and arts. Every day they have something different setvup for the residents. They have a total of three floors. Some people share a room, others have a two room suites, and the rest have one room. My mother is in the assisted living facility. The staff so far has been very helpful. They are always there to answer any questions. There is an RN there on duty to service the residents. I have found them nothing but helpful so far.
December 27, 2014
I visited this facility
I visited Brighton Gardens. It was a nice place. However, my wife was relatively a young woman then. She was only in her early 70s and the clientele there were somewhat older. It was more of a geriatric home than one for an active adult. The rooms were small, and once I saw the apartment, I knew it was not going to work. I saw the activities posted; they had bingo. It was more for older people and not anything my wife would be interested in. To a casual view, it seemed to be safe enough.
September 25, 2014
I visited this facility
I saw the Sunrise facility in West Orange (Brighton Gardens of West Orange) and it was a very nice place. I was very pleased with the visit. Everybody was nice and friendly. The staff apparently was very stable. They had worked there for a very long time, 7 years and more. The director was very nice to us. I saw the memory unit, and with the way they had it organized, it seemed very impressive. We toured the apartment and we had lunch there. If I would rate the food, it would be a four. However, they wouldn’t take Medicaid. If you could pay for a certain period of time and then after that if you had to go on Medicaid, they don’t take it. So you would have to move to another facility.
We didn’t have a chance to be there when majority of the residents were there. It would have been better if majority of the residents were around because we want to see the atmosphere and we wanted to know if mother would fit in the facility.
June 30, 2014
I visited this facility
I thought Brighton Gardens was a very lovely place. It was beautiful. However, it wasn't quite as high end as the other community I saw, but I actually like it better because it was a little smaller, no long hallway to walk down. It was just a really smaller facility, and they had fewer residents, and I felt like it was a little more homey. My parents both went, and they both liked it very much. They liked the food and the activities. They had some nice things to do there. They offered physical therapy. They had music going in the lobby, somebody playing the piano. It was very nice and very comfortable. For activities, they had theater, tai chi, operas being played on the big-screen TV, etc. The one problem with Brighton Gardens, though, was that their apartments were small, and the bedrooms were not conducive for couples. They were much better for single people.
March 31, 2014
I visited this facility
I liked Brighton Gardens, and my grandmother liked it a lot. The rooms were really nice, really clean. You can bring in your microwave. It looks like a half-kitchen almost, and there's a small bedroom and bathroom. The staff was really nice and so accommodating. Everyone there was really sweet. The menu looks very good. I remember a lot of arts and crafts and a lot of creative programs, and it was really nice. I remember the doctors who come in once a week. It was definitely one of my favorites.
February 14, 2014
I visited this facility
I visited Brighton Gardens of West Orange. I thought it was really nice and clean. The rooms that I saw were basic, not anything overly done but was of comfortable size. The staff was extremely receptive to me and they absolutely were very polite and helpful. The place had a homey and caring environment to it. I was impressed with the way they took me through and explained everything. The treatment was great.
December 30, 2013
I visited this facility
Brighton Gardens seemed to be nice. It was a good place. I thought the rooms were comfortable.
April 30, 2013
I visited this facility
Sunrise Senior Living has very cheery staff, they're professional and warm. I was very impressed. The place was beautifully decorated and clean. They have a nice setup in the lobby. I'd recommend this facility to others.
October 28, 2012
I am/was a resident of this facility
It was the nicest, most luxurious place. Brighton Gardens have a 24-hour medical staff on hand. They had a memory section which he needed. They treated everybody very well. Everybody was super sweet and it looked like everybody cares on what they were doing. He was always with somebody caring for him every time I came in. The meals looked great. I would very much recommend this facility. It was kind of expensive, but it was a great place. All the rooms were clean, everything's fresh and new.
October 19, 2012
I am a friend or relative of resident
i want to begin by seconding everything said by the previous reviewer. Senior Housing isn't easy, and although I find the facility to be clean and pleasant with lovely grounds, after several years experience there, I have some specifics to add. My family member is an anxious, difficult, unhappy elder; so I listened to the complaints, especially about the food with deaf ears. Having eaten there, I had thought the food was good. But recently, I can see a serious problem with the food. I was there after a long day, very hungry. And I could barely stand a few bites. I cannot remember school cafeteria food being this awful and incredibly saddening. Overcooked and not bland, but the taste was sickening. i watched the servers picking up plate after plate of barely touched meals. My relative has very little left to enjoy and really has no reason to even look forward to meals. I am positive that the residents feel powerless about the way the food is prepared. And at over $6000 a month, the food could at least match school cafeteria food. If you are considering the facility, drop in at mealtimes several times, unexpectedly, to get a true picture of how they are feeding our elders.
Provider Response
Thank you for visiting our Brighton Garden of West Orange community and we're glad to hear that you had a positive experience. We focus on creating nutritious and delicious menus that cater to the unique needs of seniors. Our chefs use fresh and flavorful ingredients to create menus that offer a variety of choices every day. Allow us to have you as our guest again, so that you can try another dish from our Signature Dining Program. Please contact us at information@sunriseseniorliving.com
September 27, 2012
I am a friend or relative of a resident
Brighton Gardens is a very nice place, though I'm not sure it's perfect for my grandmother. The dining facilities are very nice. They have two seatings for the residents and the servers are really top-notch. I've come on a few occasions and been impressed with the atmosphere in the dining room. Also, my grandmother scheduled herself for the later lunch seating but is often hungry before that. They always find a place for her and never give her any grief for not coming at her scheduled seating.The nursing staff is only so-so. They are far from my grandmother's room and it seems like she can never get t them when she wants/needs them. Also, my grandmother was on a schedule for medication, but that basically means that she has to get to the nursing station at her medication time. Since missing her medication (even by an hour) can lead to an anxiety attack, I wish the nurses were more pro-active about seeking her out to give her medication as opposed to waiting for her to arrive. My grandmother needs a psychiatrist, but there is only one in house once a week who gives a 10-minute sessions. Clearly, that is not enough for a 92-year-old with multiple medical problems and medications.The grounds are nice enough. You can walk around outside and there is a nice enclosed patio. One problem is that the enclosed patio is often locked from the inside, so if you want to get back in, you need to hope that someone is around to open the door from inside. I have had some unpleasant experiences there with residents being annoyed when we tried to return to the building.
Provider Response
Thank you for your message. If you'd like to talk further about the service of a particular team member, we would like to hear from you. Our team members are committed to providing quality care and we are very proud of the joy they bring to residents every day. Please contact us at information@sunriseseniorliving.com.
Services and Amenities of Brighton Gardens of West Orange
About Brighton Gardens of West Orange
Brighton Gardens of West Orange is located in a beautiful suburban setting only 20 minutes from New York City amenities. We are nestled between a premier golf course and the historic South Mountain Reservation, which includes acres of protected land with parks, walkways and trails. We partner with professional services in the area to offer our residents a wide range of activities. In addition to our excellent programming we also offer a specialized neighborhood for residents with Alzheimer's or other forms of memory loss. Come find out why many of our team members and residents have called Brighton Gardens of West Orange "home" the past ten years!
Services & Amenities at Brighton Gardens of West Orange
Although services and amenities vary slightly by location and care level, they typically include:
- Daily physical fitness, creative, social, learning and spiritual activities, scheduled group trips and resident-sponsored clubs for a variety of interests
- Up to three delicious, well-balanced meals served daily featuring a variety of menu choices with snacks available throughout the day
- Trained staff available 24 hours a day
- Monthly wellness visits by a licensed on-staff nurse
- Weekly housekeeping and daily trash removal
- Weekly personal laundry
- Social and educational programs for families
- Scheduled resident and family meetings
- Gracious accommodations with a variety of floor plans
- Maintenance of building and grounds
For more information on the services and amenities available for the care level you are seeking, please give us a call or stop by the community.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
Map of Brighton Gardens of West Orange
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Brighton Gardens of West Orange 220 Pleasant Valley Way, West Orange, NJ 07052
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