Legacy House of Centennial Hills

My tour experience at Legacy House of Centennial Hills was outstanding. The staff was outstanding as well. It appeared to be almost like living in a resort. It's new, and the facility was very up-to-date. Everything was sparkly, shiny and brand new almost. The location was perfect for me. It's very easy to find and very close to places like eating establishments and shopping districts.

The Marketing Manager was the nicest person but that changed once my mother-in-law was in the facility. I was told that they have a few levels of care. More care, more money. The Marketing Manager told me that they conduct resident reviews every 30 days and that the cost will go down if you need less care. My mother-in-law’s care went down because she was doing more on her own. No reviews have been done and she still paid $4200 a month. The food is disgusting and almost never warm, you choose what you want and they give you something totally different with missing condiments, cold coffee and cold soup. Residents were constantly complaining about the food and being hungry and upper management couldn’t care less. They cannot keep a cook to save their life. I was told that services include the level of care, meals, snacks, laundry service, house keeping, activities and transportation. This was not true. There were no snacks in sight and none were offered or provided, they charge extra for laundry, they don’t do house keeping, zero activities even before their first covid case and they claim to have transportation but didn’t have a driver. They opened my mother-in-laws mail and took 2 large bottles of Tylenol which they never gave back when she moved out. They don’t allow the residents to have any kind of over the counter medicines even if you are of sound mind. I packed a box with all kinds of over the counter stuff that I thought she might need and they confiscated the box when she moved in. When it came time to move, they all claim that they didn’t know where it was. Total disrespect of residents personal property. My mother-in-laws apartment was fairly small and oddly situated. Care givers/ aids were constantly quitting due to being over-worked and underpaid. There are never enough staff to residents ratio, even though they claim there is. My mother-in-law needed more care when she arrived in November 2020 and was made to sit in dirty briefs for 2 sometimes 3 hours because there wasn’t enough staff. She has had many awful rashes and wasn’t allowed to have powder in her room. REALLY? Powder?? The only good thing about this establishment is, it looks pretty. Their website might sound like everything you’re looking for. Just know that the person who refers you to this facility will receive a $500 commission if the resident stays 3 months. The Marketing Manager definitely has two faces and she is clearly in it for the $$ because she receives a commission too. She also turned me against her supervisor claiming that she was constantly interfering with her clients and that she was always on her case. Lord only knows if that was the truth. I unfortunately believed the Marketing Manager and asked her supervisor not to contact me anymore. That, I am sorry for and I feel horrible. This facility was not fit for someone I love. Thankfully, my mother-in-law moved out yesterday.

I toured this facility and asked the marketing director to show us the cheapest room available. We came back with our loved one for a second tour. The marketing director instead of finalizing our paperwork decided to show even a cheaper room to someone else. We sat in her office waiting for well over an hour. After we learned she gave the cheaper room to a walk in (we had an appointment) we walked away from this place. I'm glad this happened as we found a much better group home that made our loved one a priority. It's a really nice facility but clearly they only care about the bottom line and making as much money off people as they can.

My parents moved into assisted living at Legacy House of Centennial Hills. It seems well-staffed and they're very attentive. My parents enjoyed the place. The rooms are apartment-style, nice, and brand new. They enjoyed the food and the dining room is very nice. There's a library, salon, an exercise room, movie theater, and multiple rooms where they do arts and crafts, church services, bingo, and different games. The staff is awesome and all the residents seem to really enjoy them.