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Reviews of Crown Pointe in Omaha, Nebraska
4.37
(43 reviews)
Facility
4.5
Staff
4.5
Food
4.1
Activities
4.5
Value
3.8
Reviewer RC#0213b
2
|
February 23, 2024
My loved one was supposed to be in memory care at Crown Pointe. That's what they promised us, but at the time of her moving, the availability was pushed back and they put her in a studio assisted living. Months later, they decided that she was doing just fine to where she didn't need the memory care at the time. So, that's where they kept her but we kept pushing for memory care, and they kept pushing us off knowing that she was declining in her health and needed more skilled care as far as for her safety and her nursing needs. We even had to hire an outside nursing company to come in and give her nursing care because their nursing ability was not adequate and she was not getting the care that she needed. They did not provide what was paid for, and they did not provide the services that my loved one needed. As far as her apartment, we had problems with the air conditioner in the high humidity heat, and it took over two months to get it fixed. We had to have extra checks of nursing to watch her because of her breathing from the high humidity. Me and my other family member were there at least every day and we shouldn't have had to be there because we were paying for services for her to be taken care of, but we were there almost 95% of the whole year, every day, to look in and take care of her. The food was no problem. That was fine. We provided the foods that she would need and some of the foods, and then I would fill out tickets to make sure that she would get the correct food. They traded management at least 2 to 3 times within a year and they still need someone that knows what's going on. They don't have it all together. They just put people in. They don't care about the relationships between the residents and the staff that were there. They just make their own rules as far as the staff. They were always having some activities, but because of my loved one's health, they did not engage with her like they were supposed to.
Margaret
5
|
February 6, 2024
I toured Crownpoint and was very impressed by the staff and facility. It was clear in my short visit that staff was very engaged with the residents in positive ways and that the residents were enjoying each other. The layout of central living gathering space is great and the way it has corridors wrapping it above and around allow for lots of opportunities for residents to engage with each other. They had a nurse and a impressive physical therapist onsite with additional trained medical staff. It would be great if they could improve on outdoor space. Overall I found this place to be caring and thoughtful about how they support the residents.
Provider Response
Beverly
4
|
October 4, 2023
I toured Crown Pointe and I liked it. The staff seemed pretty friendly, and the place didn't seem crowded so people wouldn't get lost in the shuffle. I think they were in the process of changing a person in their memory care, it seemed like it lacked a little bit of activity that I would want. When I got there, we ended up going more to the memory care. I'm not sure where my husband will fit in. He might not need to be in that yet, but he does have dementia. It seemed pretty safe. One of the residents was wandering around, but I don't think she could go too far. The rooms were okay. The staff only showed me a sample of an assisted living room and it was nice. The place was a little bit older, but it seemed nice.
Provider Response
Omaha Louise
4
|
September 27, 2023
The staff is always pleasant, helpful, acknowledges your presence, and knows your name. There is someone on the front desk 24/7 to give you help or send out information on the intercom. Many varying activities - even on the weekends. No place is perfect, but Crown Pointe is the best I've seen.
Provider Response
Gary
5
|
July 30, 2023
Crown Pointe was a very, very nice facility. They had a room available with a fantastic view. They are my first choice right now. The staff were very, very attentive to the needs and very thorough. The facilities and amenities were like you're in a resort. It is beautiful. It looks like a hunting lodge or something set up like that. It's three stories high with a huge fireplace and big TV. It's quite nice. I was surprised and it's centrally located. The room I saw was good. It's probably one of the roomiest for the price that I saw. It had a brand new carpet and was freshly painted. It's very nice. They've got a huge library, too. What I didn't like about it was when I first walked in, it smelled like a hospital, but you got used to that quickly.
Provider Response
Paul
5
|
April 30, 2023
We went to look at Crown Pointe. Everything was beautiful. It was newly remodeled, and there was fresh carpet in the air. They had nicely appointed rooms with plenty of space. The common areas were large, and the dining room looked great. The staff was very accommodating and nice to us.
Provider Response
Ronda
3
|
April 23, 2023
There were a couple of things I didn't like about Crown Pointe. It's way too big and it looked the same on every floor. For someone who had dementia, you would just be lost there. While we were there, some of the employees were coming up and complaining about other employees in front of us. They didn't even care that we were sitting there. The rooms actually looked nice. They provide three meals a day and snacks. Then they had a dining room and a barbershop.
Provider Response
Roxie
5
|
April 22, 2023
Crown Pointe was quite large. It's got two levels with stairs and elevators. The people that gave the tour were nice. They accommodated me and showed me everything. The dining area was large. There's a library and just all kinds of things. The one-bedroom was pretty nice and it had a little kitchenette in it. They also had a little patio with some tables outside. The staff was very nice, very informative, and very concerned with the residents. It was just a nice place.
Provider Response
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Costs for Crown Pointe in Omaha, Nebraska
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$4,080
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$6,435
Starting Price
Independent Living
Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.
$2,300
Starting Price
Services and Amenities of Crown Pointe in Omaha, Nebraska
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
About Crown Pointe in Omaha, Nebraska
Crown Pointe assisted living center is located on a quiet residential street in Omaha away from the traffic and noise. The location is peaceful, yet still close to shopping, golf courses and Creighton University Medical Center. Visitors describe the community as clean, well lit, comfortable and quaint. Residents can choose to attend activities, such as movie nights, musical performances, guests speakers and card games. Family members and guests applaud the front desk and nursing staff for being attentive, friendly and helpful. The Crown Pointe community offers multiple apartment layout options and small pets are welcome.
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