Mary, Queen and Mother Center

Parent was there for a total of 3 months. The worst ever. Staff for the most part doesn’t care. They sit isolated and no one really interacts with them. The care is horrible and the attitude of the administrator on down is one of not caring as they are getting your money. They should have a negative rating with the exception of the few kind staff. Do not put your loved one here.

The message when you call mentions compassion, and the blurb on the website says "Mary Queen and Mother Center recognizes the importance of communication. Family members are encouraged to participate as care partners in identifying the needs of their loved ones. " What they don't tell you is if you don't participate (which is difficult with Covid restrictions), your loved one is treated like a piece of meat. The staff needs to be refreshed on the compassion and caring part, staff barely interacts with patients. When patients are immobilized, disoriented, in pain and too intimidated to ask for help, a compassionate caregiver could take a few minutes to see that patients have what they need. It also seems to me that one hand doesn't know what the other hand is doing, asking one question involves talking to four people who bat you back and forth like a ping pong ball. I have the feeling most don't give two flips about the actual people in their care. Compassion... If your loved one ends up here, make sure you talk to them and get involved in what's going on.

If someone doesn't want to take care of old people, then don't get a job taking care of old people. Being a nurses aide means taking care of someone else. It is your job. If that's not what you want to do, I get it...it's not for everyone, myself included. Don't be rude to my mother. Don't let her sit in pain unnecessarily or wait too long to go to the bathroom or get other required care because you're playing on your phone or socializing with your coworkers. Being busy with other patients/residents is one thing, but waiting to finish a personal conversation or just playing around is something different. If you don't want to take care of people like my mother like you are being paid to do, then please find another job. When you are helpless and in a position needing other peoples help, then you will understand what the word empathy means, and wish more people had it. If you can't handle the job of nurses aide which requires taking care of people, then find something else. My mother, your mother, grandparent, and others like her, deserve better care.

The private rooms are about the size of a box. There are a few aides that are helpful but there are just as many that are rude and not very compassionate. Many treat the residents as if they are a bother. Really? They live there and are paying to be there. They should all be treated with the utmost of respect. Not so. The residents don’t enjoy much of anything. There are really no amenities to speak of. Do not put your loved ones in this place.

This is a response to the lady whose mother is in a wheel-chair. Perhaps you should keep your mother at home with you, that way, you could take her back and forth to the toilet yourself since, the care is so horrible. Maybe you can hire a private duty CNA to provide care to your mother, at your home. You should not complain so much, your mother is not the only person that a CNA has to care for. CNA"s have 15 or more people to care for and everyone can't be toileted at the same time so, this is why she is in a depend. That is YOUR mother so, if the care is not up to YOUR expectations, take care of her YOURSELF or hire a PRIVATE DUTY AIDE like the rest of us.

We had my parents at Mary, Queen and Mother Center for a while. They were a good place, seemingly well run, good administration, and concerned about providing care and rehab care. They're not excellent, but they're pretty good in what they do. They had a game room where they had a lot of card games, people come in and play music for them, and they have Bingo. They do different activities in that room. My parents were in was the rehab wing, but I know they had assisted living area and more of a straight nursing type area, and each of the wings had their own rooms for activities and own lunch room too for meals. For the most part, my parents liked the food that was offered, and they had options if they didn't really want the main menu. I think the quality was good. They also provided transportation to and from your doctor's appointments, so that was something that was helpful once we got in there and settled in, and they took care of the medications. The transport service was a little problematic in that they wouldn't show up to pick up my mom from her doctor's appointments. She may wait a couple of hours for them to show up, but I think it's not with the nursing home themselves but on the transport service.

I am so happy with Mary, Queen of Mother Rehab facility . My mother first went there this past January after spine surgery . The facility is clean, the staff is very friendly and has treated my mother with respect and dignity. She has since returned twice and this last time it was very much of a relieve that when they came out to the car to help bring her in , that they seen her and started waving and saying "Hi Miss Ruthie"! My Mother loves the care tat they give her, the food is pretty good and there is plenty activities. I have not witnessed any shortness of staff. I am so great full to have found this place. The one problem I have is that they do not have a special diabetic menu. I will recommend this facility. I feel ok leaving my mother there.

I am not happy about the care my mother in law is getting. She is wheelchair bound and they will not take her to the restroom when she needs to go. Just put a diaper on her and want her to go in her pants which she does not want to do. I think keeping her dignity would be important to them. They also mistakenly switched wheelchairs with she and another resident. They have their names on them and room #. The staff clearly knew about the problem for at least a day but no one seemed interested to fix it. I feel this could be dangerous to both of them for medication purposes and other things. Perhaps they need more help. I feel at the price they are charging she would get a much better quality of care.. Very unsatisfied at this time.