New Mark Care Center

Kathleen

My mom stayed in New Mark Rehab and Healthcare. The facility was nice enough, she had a private room. The facility was as good as you can expect. They had a nice courtyard, and one of the residents came out and chatted with us. The people were easy to work with. The staff was fine. I only saw one meal, and it was awful, but I'm sure they're not all that bad. I saw other people doing activities.

Patricia

I've been to New Mark Care Center a number of times. The therapy part of it is just fabulous. They had every kind of therapist you could imagine. They really made you work for your hour or two-week stay, and I could really see the progress. I was just amazed. They were professional and friendly. After COVID, when I had to go there and stay in the long-term care part, I had one physical therapist, one occupational therapist, and one speech therapist. I genuinely liked the physical therapist. The occupational therapist was very good, too. The food has improved. You could get what you wanted, and it was usually pretty good. The upkeep was always excellent over there. The facility was very clean. It's an older building, but they have really worked to upgrade it. All of the rooms have roll-in showers. They really did pay attention to the details on that. They seemed to have a few activities, but most of the time everyone just got together in the common areas. My healthcare was really good about paying for it. Sometimes I have to stay there a little longer, and I end up having to pay out of pocket.

B.J.

My father is at New Mark Care Center (New Mark Nursing Home and Rehabilitation Center). He's in the nursing home because he's in hospice care. It is an older facility that has been updated. It has very nice amenities for the nursing home rehab patients that are there. Families can call and schedule appointments to meet with their family for 30 minutes, and two people can go visit. The staff seems to be very friendly. They are not always on top of things, but they're very friendly and helpful. They have activities, but since my father is in hospice, I don't know about those. He has said that the food is pretty good. There are some better than others. He seems to like breakfast the most because there are always pancakes and scrambled eggs. They always have at least two choices for the residents when they go to the dining hall. His impression is pretty good.

BP284517

I went to New Mark Nursing Home and Rehabilitation Center. They had all women, which was good. In the waiting room, though, where they could sit and watch TV, most of women were standing because there was really no room for them to sit and watch TV. I didn’t care about that. The residents’ rooms were OK. Cleanliness was OK. They need more sitting areas for the women. The place was clean, but the furniture looked kind of old. It was OK. There was a place outside where the people could walk, which was nice.

MadamBelladonna

My grandmother was a resident in New Mark Nursing Home. The building itself is very nice: it is roomy and comfortable, and there is a rather large courtyard so that residents can spend time outdoors. The staff, however, are far from the best. They are lazy, rude, and often careless. Several times when I visited my grandmother I was in need of assistance from a nurse, once for a medical issue that my grandmother suffered from. Each time, I would turn on the call light and wait for a nurse to arrive-if they arrived, it was typically at least half an hour later. Once my grandmother had an emergency and when the nurses didn't respond to the call light, I went to find one-I found a group of five of them standing at the nurse's station talking to each other. Overall, I would say that the facility itself is very nice but the staff definitely needs replacing.