$3,875
New Perspective | Highland Park
750 Mississippi River Boulevard, Saint Paul, MN 55116
3.93
(15 reviews)
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Reviews of New Perspective | Highland Park in Saint Paul, Minnesota
3.93
(15 reviews)
Facility
4.8
Staff
4.8
Food
4.5
Activities
5.0
Value
4.7
Music Mom
5
|
August 10, 2022
I am so happy with the care for my mom. The staff is so kind, responsive and caring. The maintenance supervisor helped my mom with a small apartment issue and even responded with a solution and update after hours!! The nurses respond to my calls with quick efficiency, and follow through with updates as needed. The staff is cheerful, very little turnover. Highland Park offers extra services, such as a hair salon and podiatrist visits so my mom does not need to go out for this care. The coffee bar is wonderful and a special treat when I am there for a visit. The Executive Director of Highland Park is attentive, thorough and approachable. She addresses my mom by name and that is so helpful for feeling like part of a family. I am grateful for everyone at New Perspective Highland Park!
Neddie
5
|
July 16, 2022
I have a family member here. We are so pleased with the Care she gets. The Staff is Amazing. Her Apartment is clean, Maintenance gats things taken care quickly. The Hallways are clean. Food is very good. All around we feel MOM is being very well cared for and very Happy.
Julie
4
|
June 26, 2021
We're trying to place my brother in New Perspective Highland Park. The staff was really nice. They have dining. They have places for people to meet up. The layout is good. The elevators are good. The rooms are big. It's good.
Claudia
4
|
November 9, 2020
My dad and his wife moved into New Perspective Highland Park. It was near his wife's niece. So far, it seems to be a nice place, and people are nice and helpful. They seemed to like the food, and the amenities are really good. It's excellent. It's kind of high priced, but we'll have to see how that goes.
Viktoria022726
3
|
September 3, 2016
Keystone of Highland Park was okay. The apartments looked nice. There weren't enough staff members to watch the residents. The facility was short-staffed. The residents did exercises. The food was okay, and the dining area was nice. The people who assisted us were nice. They needed to increase their staff.
Julie655067
5
|
June 29, 2016
Everything at Keystone of Highland Park was quite nice. They were very welcoming. My first impression of the rooms was very good. The staff seemed to really like each other and seemed as if they would help each other, like if one was finished, they would help each other. That's the impression I got. The dining area was nice and didn't have assigned tables. People could go and sit where they wanted. The menu was posted. It was nice and had enough room for people. It was most convenient to where I live, so the location was really nice near the Mississippi River.
Phyllisa
1
|
December 28, 2015
A senior care facility is only as good as the people who are caring for your loved one. We learned this lesson the hard way. We were first attracted to the Keystone Highland Park facility because it seemed clean, was well appointed and convenient to our home, but now after 1 year of having our loved one there, we understand that we made a big mistake. My mother almost died recently because of a new and untrained residential aide. The turnover in staff and the lack of competent supervision of new staff result in a very dangerous situation for those who need a bit of extra care or who are a bit more frail. We are moving my Mom to another facility and I ask you PLEASE do not consider Keystone. I feel guilty that we did not move my Mom sooner—the mistakes made by staff were endless and inexcusable. If you are someone who will visit your loved one often, then you soon will realize that what I am writing is the TRUTH.
Laura Lynne
1
|
June 28, 2015
I do not recommend Keystone. They made all sorts of reassuring promises and we thought it would be a safe place for my father who is in Mid Stage Alzheimer's. Immediately after moving him we watched in disbelief the absolute incompetency of the staff. The management team was literally unapproachable and outright hostile. There is not enough room here to list all the egregious events that took place in 3 short months.. it was a living nightmare. We installed a Nanny cam in my father's room which Keystone was adamantly apposed to (our first red flag). When we reported to management that the care tasks we requested (and were paying for) were not being done they told us what we were requesting was not included in his "care plan" and we would have to pay more. When we asked what care tasks we were paying for they would never give a straight answer and just pass the buck to another staff member or promise to look into it.. but never did. If we asked for documentation of the care tasks they were providing they would just get huffy and walk out of the meeting. Long story short, they continued to charge us but nothing changed. When I reminded them we have a Nanny cam that proves that they were not providing any care.. They refused to review the surveillance clips and insisted we were getting the care we requested exactly "to a T". After months of futile attempts to address the issues with the management, we finally contacted the County Office of Ombudsmen to help us. Keystone stonewalled for over 6 weeks to agree to a meeting. Meanwhile, Dad continued to be neglected and his health severely declined. He was in an out of ER 4 times for severe dehydration during the 6 weeks we were waiting. Dad was now so weak he could barely get out of bed by himself. Finally on the day of our meeting with the Ombudsmen, Keystone called 30 mn before to cancel (big surprise). The Ombudsmen called Keystone back to ask if we could still meet with just the nurse, the nurse outright refused to even speak with the Ombudsmen on the phone! At that point it was clear this place had absolutely no interest in the well being or care of their residents so I just submitted our 30 day notice to leave. I literally feared that my dad would die in the hands of this facility. Finally once we moved Dad out, Keystone sent us a huge bill us for a bunch of medications that were not even his (were they giving him meds that weren't his?) … then they returned less than half of our $1000 security deposit with no explanation. They also double charged us on every single invoice which I had to fight with the accountants each month to straighten out. Bottom line, the Ombudsmen said they get constant complaints about this facility and it should never be this difficult to get the basic care that we requested (and paid for). She highly supported our decision to move out and agreed that formal complaints should be made to the Department of Health, the Attorney General and Adult Protection Agency. . All around Keystone is a horribly run facility and multiple residents families I have kept in touch with have all moved out because of the how bad it is. I fear for the Residents that don't have family looking out for them and are being neglected and abused there. Dad is now in a phenomenal new facility. We have not had one problem. He is attended to with exceptional skill, compassionate and loving care. (and for nearly $2000 less per month than Keystone) He is thriving now and it is a joy to come visit and to see him so happy and well taken care of. As for keystone, I strongly suggest to look elsewhere. Good care does exist.. just not at Keystone.
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Services and Amenities of New Perspective | Highland Park in Saint Paul, Minnesota
Costs
- All Inclusive Rent
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
About New Perspective | Highland Park in Saint Paul, Minnesota
New Perspective Senior Living - Highland is the best choice for seniors who value independence yet need help with daily activities. Staff focuses on a tailored plan of assistance. Included in our rental rates:
- 3 chef inspired meals a day
- Daily life enrichment program
- Group Outings
- Utilities, phone, cable, WIFI
- Weekly Housekeeping
- Weekly Laundry
- Emergency Pendent
In addition to this base rental we offer five levels of care and a medication management program.
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