My mom was at The Shores of Lake Phalen. The appearance was good and the daytime help wasn't that bad, but the help in the evening was horrible. They didn't answer their pendants at night. They were helpful and friendly, but they were overworked. The night people needed to step it up and work because they didn't work so much. The dining room looked nice. The activities were good. They had bingo and outing where they go places. However, the night people left my mother in a chair three times at night without putting her to bed. They need to hire better help in the evening and not let the good help leave. Their staff turnover was too high.
The Shores of Lake Phalen
Offers Assisted Living, Independent Living, and Memory Care
11 Reviews
Reviews of The Shores of Lake Phalen
Assisted Living Reviews for The Shores of Lake Phalen
July 22, 2019
I am a friend or relative of a current/past resident
September 27, 2017
I visited this facility
My visit at The Shores of Lake Phalen was wonderful, it was a beautiful community. The atmosphere was very friendly and accommodating. It was just more expensive than the place we chose. The dining setup was also really nice.
August 31, 2017
I visited this facility
The Shores of Lake Phalen was a very nice place. The memory care was on the first floor and the assisted living was on the other floors. It had a homey atmosphere. They had a really big room that could accommodate 50 people for residents who want to celebrate something. They had an upstairs theater which was very nice and very homey-like. I loved the person that assisted me. She was really helpful and she would be beyond 5 stars.
August 21, 2017
I visited this facility
The Shores of Lake Phalen was a beautiful place and we liked it, but it didn't meet our needs. My friend wanted a smaller and close-knit community, but everyone was very nice and it was a wonderful community.
July 02, 2015
I am a friend or relative of a resident
My husband was very ill, and when we brought him over at The Shores of Lake Phalen, they put him on a level 3 care. Certainly, we don't have any complaints. It's a lovely place with a lovely setting. It was on the north end of Lake Phalen. It's wooded and pretty. Everything was quite new. They did have several programs. We were there for just a short while, so we didn't avail any of them. It was managed by Ebenezer, so they had a chaplain, services and Bible studies which my husband appreciated since he had been a pastor. They also had exercise classes and movies. It's a smaller community compared to some, but we found it to be a very nice place to be.
Independent Living Reviews for The Shores of Lake Phalen
March 08, 2021
I am a friend or relative of a current/past resident
My mother-in-law is in The Shores of Lake Phalen. She has two meals a day, she can use their exercise room, and she uses their salon when they can do that. It's beautiful, and it's very nice. I have never eaten there, she has never complained about the food, I think she's pretty happy with it. She goes to their chapel.
September 10, 2017
I visited this facility
The Shores of Lake Phalen was a wonderful place. The staff was very friendly and wonderful. The apartment was just exactly what I would want. I liked that's it on the first floor and had its own door to the outside. Plus, the outside door led right to a beautiful garden with wildlife. I loved it there. There's a library and a place where you can cook and bake. The dining room was also great. You could go down for coffee and they even put out pastries. It's open all night, so if you got up at four in the morning and sit down there, you can. It's very nice.
July 29, 2016
I visited this facility
I placed a deposit at the Shores of Lake Phalen, and they had availability for a studio. I saw a lot of people around in their main room and in what they call The Bistro, which is a coffee/donut area with a grand piano. I visited the exercise room and the spa, and several of the staff members greeted us. I had a really good feeling about them.
January 27, 2016
I am a friend or relative of a resident
My loved one is at The Shores of Lake Phalen. They provide everything that we need. It is a nice location. It is in a beautiful spot, and everything is really nice. It is well-kept. The staff is wonderful, too. They’re doing a good job. The rooms are very nice. My loved one is in a studio apartment. They have a one-bedroom available, too. They have activities every day. They have happy hour in the evening, they play bingo, they play cards, and they have movies. There is something going on all the time. The Shores is a totally outstanding place.
August 24, 2015
I visited this facility
I drive past The Shores to work everyday, and it's close to where I live. I felt very comfortable when I went to look at it, and it was very inviting. My father will have a private room. I liked it, and it will suit him. He will move in at the end of this month. The dining room was very spacious, very comfortable, and inviting -- just like a restaurant. What stood out was how caring the people that I talked to were. I would recommend them.
Memory Care Reviews for The Shores of Lake Phalen
September 21, 2021
I visited this facility
My in-laws were residents in this so called “Memory Care”. This place is horrendous and unsafe. Administration is a joke and very unprofessional. The nurses and PCA’s working in the memory unit need to have the proper training. They were rough and rude working with my in-laws. My mother-in-law was in a wheelchair and transfers were horrible for her. There was absolutely no training for proper transfers. Many times I witnessed her be moved roughly and inaccurately - which was not only painful for her but completely unsafe as well. They even broke her wheelchair by transferring her wrong. They would say they were going to order medicine for my in laws and then forget to do so and then my in laws would go without the proper medicine. And we weren’t informed of this, we happened upon it- only to be told “we will investigate this”. This was a dangerous failure on the facilities part. On an outing with the facility, my mother-in-law was improperly belted on their bus. Again, training is greatly needed. I believe the lack of training is because the turn over for the staff is an unbelievable rate. The units weren’t cleaned regularly or cleaned well. The shower contained mold and was never kept clean. This facility had a convicted sex offender there playing music for these vulnerable adults. This is completely unacceptable and unsafe. When an issue was brought to the administration’s attention we always got the same response “we will investigate this”, but nothing changed. So we decided to move my in-laws out of there. Unfortunately my mother-in-law died unexpectedly there two days before moving out. This is where unprofessionalism comes into play- the administrator never once gave her condolences to us for our loss, she only said she needed to check and be sure we cleaned the units before we left. And we had one of the PCA’s tell us that this was probably our loved ones way of telling us she didn’t want to move. Seriously…training training and more training needed here. I wouldn’t send my dog to this facility and I wouldn’t recommend anyone send their loved ones here.
Services and Amenities of The Shores of Lake Phalen
Costs
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites.
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Religious Services
- Fitness Room
Financial guidance
- Financing Advice
Guest services
- Guests At Mealtime
- Overnight Guests
Languages
- English
General
- Minimum Age: 62
- Pets: Small Pets Allowed.
Licenses
- State Licenses: 29005
About The Shores of Lake Phalen
Enjoy senior living at The Shores of Lake Phalen Senior Living Community in Maplewood, MN. Just minutes from shopping, entertainment, dining and local parks, it’s all at your fingertips.
Apartment styles include: studio, one-bedroom, two-bedroom, memory care suites, and guest suites for both visiting family and friends. Choose your apartment based on your preferences and desires. Select from a golf course, lake, or wooded view. Private rental suites offer security and comfort for those with memory loss. Individual suites offer the solitude one may desire, while spacious common areas are perfect for events, recreation, and socializing.
Community Amenities:
- 24-Hour Nursing Staff available
- 24-Hour Personal Care Staff on Duty
- 2 Safety Checks a Day for Assisted Living Only
- Climate Controlled Secured Storage
- Club Room and Card Area
- Coffee Bar with Bistro Seating
- Community Room with Deck, Fireplace, and Full Kitchen
- Concierge at Front Desk with Fax, Copy and Notary Services
- Cozy Library with Computers and Printers
- Dining Room with Restaurant Style Services
- Enriching Activities including Holistic Wellness and Life •Long Learning Events
- Fitness Room with a Range of Exercise and Physical •Therapy Equipment
- Fully Accessible Spa Tub Available
- Guest Suites Available for Reservation
- Laundry Rooms on Each Floor
- On-Site Beauty/Barber Shop and Spa
- On-Site Maintenance
- Scheduled Transportation in Community Van
- Theater/Multipurpose Room for Entertainment, Worship •Services and Enrichment Activities
Map of The Shores of Lake Phalen
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The Shores of Lake Phalen 1870 East Shore Drive, Maplewood, MN 55109
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