The Shores of Lake Phalen

Alicia2.0

My in-laws were residents in this so called “Memory Care”. This place is horrendous and unsafe. Administration is a joke and very unprofessional. The nurses and PCA’s working in the memory unit need to have the proper training. They were rough and rude working with my in-laws. My mother-in-law was in a wheelchair and transfers were horrible for her. There was absolutely no training for proper transfers. Many times I witnessed her be moved roughly and inaccurately - which was not only painful for her but completely unsafe as well. They even broke her wheelchair by transferring her wrong. They would say they were going to order medicine for my in laws and then forget to do so and then my in laws would go without the proper medicine. And we weren’t informed of this, we happened upon it- only to be told “we will investigate this”. This was a dangerous failure on the facilities part. On an outing with the facility, my mother-in-law was improperly belted on their bus. Again, training is greatly needed. I believe the lack of training is because the turn over for the staff is an unbelievable rate. The units weren’t cleaned regularly or cleaned well. The shower contained mold and was never kept clean. This facility had a convicted sex offender there playing music for these vulnerable adults. This is completely unacceptable and unsafe. When an issue was brought to the administration’s attention we always got the same response “we will investigate this”, but nothing changed. So we decided to move my in-laws out of there. Unfortunately my mother-in-law died unexpectedly there two days before moving out. This is where unprofessionalism comes into play- the administrator never once gave her condolences to us for our loss, she only said she needed to check and be sure we cleaned the units before we left. And we had one of the PCA’s tell us that this was probably our loved ones way of telling us she didn’t want to move. Seriously…training training and more training needed here. I wouldn’t send my dog to this facility and I wouldn’t recommend anyone send their loved ones here.

Lori

My mother-in-law is in The Shores of Lake Phalen. She has two meals a day, she can use their exercise room, and she uses their salon when they can do that. It's beautiful, and it's very nice. I have never eaten there, she has never complained about the food, I think she's pretty happy with it. She goes to their chapel.

Sharri

My mom was at The Shores of Lake Phalen. The appearance was good and the daytime help wasn't that bad, but the help in the evening was horrible. They didn't answer their pendants at night. They were helpful and friendly, but they were overworked. The night people needed to step it up and work because they didn't work so much. The dining room looked nice. The activities were good. They had bingo and outing where they go places. However, the night people left my mother in a chair three times at night without putting her to bed. They need to hire better help in the evening and not let the good help leave. Their staff turnover was too high.

Kara

My visit at The Shores of Lake Phalen was wonderful, it was a beautiful community. The atmosphere was very friendly and accommodating. It was just more expensive than the place we chose. The dining setup was also really nice.

Elizabeth O.

The Shores of Lake Phalen was a wonderful place. The staff was very friendly and wonderful. The apartment was just exactly what I would want. I liked that's it on the first floor and had its own door to the outside. Plus, the outside door led right to a beautiful garden with wildlife. I loved it there. There's a library and a place where you can cook and bake. The dining room was also great. You could go down for coffee and they even put out pastries. It's open all night, so if you got up at four in the morning and sit down there, you can. It's very nice.

Sandi

The Shores of Lake Phalen was a very nice place. The memory care was on the first floor and the assisted living was on the other floors. It had a homey atmosphere. They had a really big room that could accommodate 50 people for residents who want to celebrate something. They had an upstairs theater which was very nice and very homey-like. I loved the person that assisted me. She was really helpful and she would be beyond 5 stars.