Havenwood of Richfield

Karen F.

Havenwood Of Richfield has both Senior Living apartments and assisted living as well as memory care. We have visited friends in the senior living apartments, and our mother is in memory care. The senior living apartments.are beautiful, spacious and well laid out. Our mom‘s memory care apartment is also spacious and nicely laid out. Overall, Havenwood Of Richfield is a nice quality retirement community with friendly welcoming staff. For social interaction they have many occasions to meet for visits or activities with others, and have a variety of relaxing common spaces to use. Memory Care is a pleasant place and the staff works hard to be engaging, and supportive of each person’s needs. Our mother has an apartment in memory care that is spacious enough for our family to visit comfortably, enjoy meals in her apartment with her and play games at her dining table. We have even enjoyed ordering food from the kitchen in order to eat with our mother. We’ve had the meals brought to her room, out to the main dining room, and even the patio. (The hamburgers are excellent!) Havenwood of Richfield feels like a real small-town neighborhood house. Havenwood is not so big that you get lost in the facility yet big enough to meet a good variety of people. It is nestled in a quiet neighborhood which is nice for getting out doors for a walk and convenient to a number of stores and restaurants. When you walk out of your room, you definitely feel like you are meeting with the neighbors of your neighborhood. We appreciate that it has the main floor for the two wings of memory care, and has in the center, the lobby with its fireplace and seating areas, the main dining room, formal dining room, back “porch” room, mailboxes, Veterans wall, a small store for residence to pick up essential items or snack and a salon where services like podiatry are provided. We like that mom can be brought across to the other wing and participate in activities with people there which gives her variety and a feeling of being in a whole new place. She is also taken to the second floor chapel/theater room for the bimonthly church service. We like that Havenwood of Richfield is not a tall impersonal high-rise with many floors. Overall, it has very tasteful decor with a homey and welcoming atmosphere. Through seasonal touches of decor, the atmosphere is cheerful and welcoming as a home would be. The moment you walk into Havenwood of Richfield, you are met with a friendly smile. The staff get to know the residents and families by name. This helps us all feel welcome. Either through the suggestion box or direct conversations, they welcome suggestions you might have to make it an even better place to live! Havenwood helps us to feel part of a team who deeply cares about the quality of life for our mother. When residents and their families come to the main lobby they will find a counter set up with coffee, ice water, and fruit always ready and available which promote visits and connections. Fridays are popcorn day! Everyone seems to like that! You will also find a TV on above both sides of the fireplace. On the coffee side they usually have the news and the other side the TV shows beautiful scenery, wildlife or cute animals, etc.. In memory care, they have a main interactive TV which they can do multiple types of programming. They have a second TV above the fireplace that shows beautiful imagery, wildlife, nature, and cute animals. There is a patio outdoor space that gives residents an option to enjoy the sun, flowers, and walk the path. In fact, flowers are all around! At the entrance and front patio, on all three of the resident patios! Often cut flowers are arranged in small bouquets and set out on tables and counters. Flower arranging, and plant care is an activity the residents enjoy. The creative art room in Willow has a Tover interactive system for residents to play together or with their family members. Mom‘s grandson will play some of those games with her and also loves the old typewriter on the desk! As with any new place, give it time and let staff know if there’s anything you’re concerned about. They are eager to help make the transition as smooth as possible. We are very thankful for this community for our mother and for us.

Provider Response

Annette

The rooms are very comfortable and spacious. Many different floor plans to decide what is best for your loved one. The staff is top notch and very caring. A wonderful, caring, safe environment - highly recommended.

Provider Response

Brenda

Havenwood of Richfield has proven to be a wonderful home for our mother. We visited many facilities before deciding to move mom here. The building is very nice as are the rooms and the food was very good also. The real standout advantage of Havenwood of Richfield, however, is its unbelievable staff, starting with Tammy at the front desk, who is always so helpful. The executive leadership team led by Michelle has been amazing. This includes Christine in marketing, Amber in the business office and Ryan in custodial. Even the cleaning staff, especially Dolores, went above and beyond to meet mom‘s needs. Most importantly, given mom’s memory care needs in the last few years, has been the exceptional nursing staff, including Michelle, Olivia, Maggie, and all the incredible CNAs who provided our mother with such loving care on a daily basis. They truly connected with her. We are so grateful for Donna, Kirsten and Gretchen for providing activities that were enjoyed by mom and appropriate for her demographic. Dr. Liz truly is invested in her patients well-being and we so appreciated her as well. We were able to coordinate mom‘s hospice care at the end of her life through Havenwood and this really provided comfort to mom as well as all of her family. Thanks to everyone at Havenwood of Richfield for a job well done.

Provider Response

Dawn1

I liked Havenwood of Richfield really well. I just didn't like it being on the other side of the river from me. The rooms were quite spacious, but the kitchens were probably a third of what the apartment was. For a one-bedroom apartment, it is kind of ridiculous to have the kitchen be so huge when they're providing two meals a day. I just felt that they could have had more living space. The living room/dining area was tiny. There was no living space. It's all kitchen. Everything was clean, neat, and well-organized. The staff was very friendly. Their social activities director's dad lived there. I think that's a pretty awesome statement that the staff would want or have their family members living there.

Provider Response

Louise

We moved into assisted living here. It's a brand-new building and it has so far been just fine. We're just kind of getting settled in. It's wonderful and it's really nice. The apartments are really nice. The staff is very good. The food and dining setup looks OK. They have a gym and craft room. They have an activities director who's doing a survey right now with all the new residents to see what activities they want. They offer daily grocery transportation and one-day-a-week rides to doctors appointments.