Havenwood of Richfield

Brenda

Havenwood of Richfield has proven to be a wonderful home for our mother. We visited many facilities before deciding to move mom here. The building is very nice as are the rooms and the food was very good also. The real standout advantage of Havenwood of Richfield, however, is its unbelievable staff, starting with Tammy at the front desk, who is always so helpful. The executive leadership team led by Michelle has been amazing. This includes Christine in marketing, Amber in the business office and Ryan in custodial. Even the cleaning staff, especially Dolores, went above and beyond to meet mom‘s needs. Most importantly, given mom’s memory care needs in the last few years, has been the exceptional nursing staff, including Michelle, Olivia, Maggie, and all the incredible CNAs who provided our mother with such loving care on a daily basis. They truly connected with her. We are so grateful for Donna, Kirsten and Gretchen for providing activities that were enjoyed by mom and appropriate for her demographic. Dr. Liz truly is invested in her patients well-being and we so appreciated her as well. We were able to coordinate mom‘s hospice care at the end of her life through Havenwood using St. Croix hospice and this really provided comfort to mom as well as all of her family. Thanks to everyone at Havenwood of Richfield for a job well done.

Provider Response

Dawn1

I liked Havenwood of Richfield really well. I just didn't like it being on the other side of the river from me. The rooms were quite spacious, but the kitchens were probably a third of what the apartment was. For a one-bedroom apartment, it is kind of ridiculous to have the kitchen be so huge when they're providing two meals a day. I just felt that they could have had more living space. The living room/dining area was tiny. There was no living space. It's all kitchen. Everything was clean, neat, and well-organized. The staff was very friendly. Their social activities director's dad lived there. I think that's a pretty awesome statement that the staff would want or have their family members living there.

Provider Response

Louise

We moved into assisted living here. It's a brand-new building and it has so far been just fine. We're just kind of getting settled in. It's wonderful and it's really nice. The apartments are really nice. The staff is very good. The food and dining setup looks OK. They have a gym and craft room. They have an activities director who's doing a survey right now with all the new residents to see what activities they want. They offer daily grocery transportation and one-day-a-week rides to doctors appointments.