The Residence at North Ridge

Koss Family

Please please do your research. My mom was at the Residence at North Ridge in New Hope. They are understaffed, provide inconsistent care, and managed my mother’s care plan (memory care resident) through her vs communicating with her family/POAs. Following my mom’s death, our claim confirmed negligence at this facility. This information is available on the State’s complaint/compliance website. If you ask leaders at this site, they believe they delivered adequate care. Her hospitalization prior to her death last fall revealed pressure sores, a pulmonary embolism, and pneumonia. Which we were never told about.

blessedup240!

I love living here! All of the aides are so nice to me- People are so friendly!! Its a pleasure keeping my beautiful apartment clean and tidy. I love everything about this place. I prayed so much asking God to put me in a safe place and He did. I feel so safe and cared for.

just un-believable

What was for dinner last night ? A piece of bloody raw chicken and boiled mushy cauliflower. Just so you know, this was one of the better meals that they have served.

Timon1

Avoid The Residence at North Ridge assisted living. They have gone through at least 3 executive directors in the past year that I know of, and the job posting is up again. I don't know the root cause of the issues, but they are obviously lacking in leadership. Since my loved one moved in to North Ridge, there has been inconsistency in receiving the care needed, including missed meals and showers, medicine errors, lack of response to the call buttons, and more. Visit this website to read complaints and documented violations over the past year for this facility. I wish our family had known about this site before moving our loved one here. https://www.health.state.mn.us/facilities/regulation/ohfc/index.html Food is just ok. There aren't any options for diabetics, not even dessert alternatives. Hot food is often lukewarm, and cold food on the same plate as the entree is warm due to the heat lamps the plates sit under. Warm potato salad is not amazing. Staff members are pleasant and caring and the activities director does a great job! But she can't make up for the neglect and maltreatment occurring overall in the facility. In talking with others, this is the norm for the residents who live here. I feel sorry for residents who don't have family to advocate for them.

pissed daughter

the food is largely disgusting -meat is overcooked vegies are mushy. the food is not spiced. dirty dining room and dirty dishes on the table. un-clean servers. poorly maintained apartments. dripping faucets, leaks in the ceiling, leaking old windows. unauthorized staff entering apartments. revolving management - constantly. no notice on rent increases. the facility was "re-modeled" with the cheapest of everything. don't let your parents live here. really.

Tawn

I had been really happy with The Residence at North Ridge until recently. My dad is 95 years and he lost one leg about three years ago, and then he got a sore on his good leg. He had a nurse come up to look at it. She was going to call to make an appointment with his doctor. Well, the doctor finally got a hold of me, but the nurse never even got back to my dad. She had left for the day! When you're that old, you can get sepsis very quickly, but the nurse didn't get back to him. I talked to another nurse there and she helped me a lot. I told her I was pretty ticked about it because that's just not right. My dad was waiting for three hours for the nurse to get back to him. So that part I'm not happy with. The food is just fine there. Everybody else has been fine, but it is just that one nurse. There are tons of activities. Everything is great. It is just the negligence of that one nurse, otherwise he is happy there. It seems to be a better value for the money because he is in a studio apartment. The place is nice; I would be happy living there.

9

The food is terrible and consists mostly of potatoes and rice. It seems as though they have a new cook start every other week. The service crew in the dining room have no idea what they are doing. They put their fingers in the water when they are bringing the glasses. The glasses and silverware are covered with hard water stains. My mother won't use them. The food portions have decreased by 1/3 in the last 2 years. Many residents cannot sleep in their bedrooms because their windows leak. They have been promised new windows for the last 10 years - never happened. I know of water leaks and mold that are not fixed - they are just painted over. New carpet was installed and there are edges all over the floors where the carpet is loose. Such a tripping hazard. Residents routinely have their doors opened by staff in the middle of the night because they are going into the incorrect resident's apartment. This happens to many residents even though they report it over and over again.

Christine

The Residence at North Ridge's apartment was small, not very well-lit, and not a lot of sunlight. They were clean and seemed to be well-kept, but the atmosphere was like they don't encourage activities or independence. I walked in there and went "Oh my God, this is where you go to die." It was just like an old-fashioned nursing home that nobody wanted to go to. The dining room was also kind of dark and depressing. The staff we spoke with was very friendly andaccommodating.