So disappointed to walk into a building that is so beautiful and then find that it's not representative of the care. Apparently on paper it looks like there is enough staff that people are actually "spoiled" during their stay. Not so. The eves I visited, there was one aid for all of the residents on TCU. Residents had to wait one after another for help with night cares, toileting and getting into bed. The nurse was either passing meds or at the nurses station transcribing doctor orders and so could not help with the patient cares. My friend got to feel that she didn't want the aid to leave the room, it would be virtually impossible to get her back when needed again. And she didn't want to call for help, because she knew the aid was so busy helping others. What an awful way for an elderly infirm person to have to feel. Especially when administration bragged about their staff to patient ratio prior to admission. There's nothing to brag about along these lines. Maybe it looks good on paper, but the reality is quite different. I have to say the food was better than I expected and the environment is kept clean.
I'm also glad that it's a completely smoke-free building. I'm not sure, but I think if you're at North Memorial Hospital this is the TCU that they automatically send patients to for this area. If there's family members involved, I would recommend checking on other TCUs prior to hospital discharge for the patient, Visit in the evening or on a weekend. Not during the day when administration is there and they are most fully staffed on the weekday day shifts. TCU care is not cheap and people should get excellent personal care 24/7, not just a nice looking building and a smile.