They are only getting two stars for the like two decent staff members. Where do I begin? I guess by wondering what their "5 Stars" were given for? I was so disappointed by my mother's care at Mount Olivet Home that I just took her out of there to be her caregiver myself. I was there to visit every day while my Mom was in transitional care, assisted living, and then back to transitional care, and never once saw five star care. EVERY time I went, there was always a bell ringing for someone who needed help ... and staff would just sit and chat and ignore it. The food was cold and coagulated nearly every meal. Patients would sit for hours waiting to be taken back to their rooms. My mom was supposed to be given a weekly shower (once a week?!), and it would often go past two. I gave my Mom her shower myself the last four times she had a shower there before I took her out, as they always said they didn't have anyone available to assist her with it. BASIC hygiene. Awful. My mom had terrible diarrhea from her medications, and then I saw that they were still giving her a stool softener! I went to the store and got her Pepto Bismol for relief, as her nurse said, "I can't promise I'll be right back" - to a person without a leg, at great fall risk, dying to get to the bathroom. So I went to get it, only to have them confiscate it, as they only want things used that they can charge you for. The going to the bathroom thing was what resulted in my mother's broken shoulder. She waited so long for someone to assist her that she tried to go herself, fell and broke her shoulder. She laid there on the floor for FOUR HOURS waiting for the overnight help to come to her aid. Mount Olivet sent her ALONE in an ambulance to the ER in the middle of the night (because they couldn't find the Xray machine, or it wasn't working - also not good), never telling me, who is only in town to help my mom. The break did not require surgery, thankfully - that is, until a MOH staff member helping my mother get dressed yanked her arm straight up through her sleeve, breaking it further, so badly that they said without surgery she could LOSE her arm! After already losing her leg based on her care at another facility, we of course opted for the surgery. While my mom was lying there in recovery, the MOH business office was calling her and stressing her out about their payments ... as she was in the hospital recovering from a surgery that was required because their own staff injured her so badly! THEY should be paying HER. And I intend to make sure that they do. That's the really bad stuff ... but all the little things add up too. Nearly all of the staff are ESL, and almost none of the patients/residents can understand a thing they say - a problem when talking about health issues. They talk to the residents like they're little kids, and have assigned seating, so people can't even sit with their friends at meals. It's just no way to live out your remaining, hopefully golden, years. Once back from surgery, but still requiring "skilled nursing" for her incision, etc ... they stuck my mom on the 4th floor, that you apparently go to die on. In a tiny room separated by a curtain where she could here everyone moaning all night and never got a good rest I took one look at my mom sitting in that dining room next to people spitting up their food on themselves (and staff leaving it to drip down their chins) and unable to converse with her, a still vibrant, chatty, friendly, great lady ... and that was that. We got her out of there as soon as we could, and I would suggest doing the same for your loved ones ... or never admit them there in the first place. A family friend owns a hospice, and when I told him my mother was at Mount Olivet, he winced, and said, "Oh, no. They're not good." I soon found out he was right, and now we're dealing with paying them for the pleasure. I asked Mom if she was happier now, and she started crying with relief. SO MUCH HAPPIER - which is how she should be after all she's been through. She misses nothing but a few of her friends she made, and she actually felt terrible to leave them behind in there, and they were SO jealous. It wasn't my plan at all to leave the west coast and be my mother's full time caregiver, but I couldn't live with myself leaving her in there. And I hope this saves you from some of the same regrets. Elder care is a huge issue in our country, and you find in places like this that it really is just about their bottom line. Money. I thank the staff that were the reason I gave the two stars here ... but they are rare. You can do better by your family, and I hope society starts valuing our elders the way we should, because places like these are not going to give them the grand finale they so richly deserve. Not even close.