WARNING! THIS FACILITY IS NOW CALLED EDEN BROOK OF EDINA (Under New Management) My review relates to that facility. STAY AWAY! This place is the worst "Care and Rehab" facility I've ever experienced, and I've had personal experience with 6 different facilities for various blood relativeI had POA (Power of Attorney) for an elderly gentleman, who was placed here for Rehab after a fall. The daytime staff was ok, but the evening staff was horrible, the food atrocious, the care level mediocre, and the attitude of the staff Toxic. The worst episode I experienced was when I visited my friend and found him lying in bed, yelling for help, wearing only a soiled adult diaper and a dirty short sleeved shirt., half unbuttoned. His bedding was on the floor, and he'd been buzzing for 30 minutes. His complaint was that he was cold and hungry, but they left his food on the table by the television, a half hour before. As a test, I left his help light on, closed the door, made his bed, fed him(after walking his food down to the kitchen and having it reheated), changed him and took him to the restroom, and visited for another hour and fifteen minutes...No one came in for a wellness check during that time. I had to leave, but returned the next day and asked him when the checked on him. It was another 25 minutes after I left, so almost 2 1/4 hours after he first rang for help. I asked the staff why this happened, and they shrugged. He fell out of his bed twice, and no explanation was given. This was not uncommon in this facility. And he was being charged $350.00+ a day for this level of care.
Ultimately, this gentleman died while staying at this facility. I was notified of his deteriorating condition 30 minutes before they sent him to the hospital, after not being notified for 4 days that his condition was deteriorating (I was out of town at a family reunion...but near enough to return to see him) The attendant who contacted me at 1:00 am asked if I had been contacted, and was shocked when I said no. She said he'd been in dire condition for at least 5 hours, and that I should of been called by 8:00 pm. Instead of being there for his last moments, he died alone in a hospital room. Ultimately, I found that my charge had been deteriorating for 4 days and no one bothered to call let me know.
The kicker is that I went to the facility the morning after my friend died, to pick up his things and ask what my next steps were. The receptionist looked at me and said, "what do you want me to do?", and, "just go home." No compassion, no interest, no help...just interested in playing on her cell phone. I was stunned, I've never seen such coldness and indifference in a nursing home.