Royal Oak House

advocateA

The three and a half months my mother spent at this facility were horrible. The care was minimal, at best, the management inept, and the revolving door of employees meant that she spent her days around strangers who didn't seem particularly willing to help her in any way. (the only exception was the housekeeper, who was lovely and spent time chatting with all the residents). We started off with mom being given an antipsychotic medication that was not on her meds list. when i caught the error on her pharmacy bill after a month, their response was basically "Oops! Sorry." They did not bandage wounds, or do her laundry, and rarely responded to the call button. I came in and gave her showers, so at least she saw me three times a week. She was basically ignored, except for the kitchen staff, who were fairly accommodating. After three and a half months, she ended up with double pneumonia, which i discovered while visiting her and noticing her raspy breathing and taking her temperature. I had to track down the nurse to inform her of my mom's condition. The staff had no idea. How's that for 'personal attention'? When i took my mom to the hospital, the doctor made it clear that he would only release her if I took her home to my house. He did not want her going back to the facility. He would have admitted her instead. Given that, they are still trying to chase us down for an extra month's rent, claiming breach of contract, when they have clearly been in breach of contract since the beginning. In a nutshell, find somewhere else to take your loved one.

132435

1. rooms are spacious but not cleaned regularly. 2. staff is friendly but lacks intelligence. 3. the staff makes important patient decisions without consent of the family. 4. daily activities are few to none.

villy

This facility now has a Memory Care unit that my husband has been in for over 7 months. Its his 3rd facility in 36 months and surpasses anything else he or we (his family) have encountered. After 2 facilities could not care for him and many others refused to admit him, this place not only took him in but has continued to work with him and his special needs. The staff and administrators have continued to improve both professionally and personally. We thank them daily for everything in our prayers. Rooms are the cleanest we've ever seen and completely furnished with private baths. Activities are plentiful and there are special events (although my husband refuses to participate they try very hard to include him). Amenities are present (as with other comparable facilities of cost) - some included and some ala cart. Staff interactions are wonderful and caring; staff seem to be the happiest we/ve ever encountered at any facility. The news of this place and its Memory Care unit needs to spread among the dementia care community.

Ron

Royal Oak is a brand new place. I like it. One thing they've got going for them is their location. It is in a nice, quiet neighborhood. This place is very good, clean, and safe. The people are very friendly and very nice. The staff is friendly. It's been a very positive experience for me.

Clerical Girl

We were happy when this was an American House. New owners bought the building in April of 2015. We kept hearing rumors about money being spent on improvements which made us happy but wondering when. In July 2016, out of the blue we were told by our caseworker that all residents were being evicted so the owners could refurbish the entire building, raise the rent by a large amount, make it a facility for elders with memory problems and eliminate any rooms available for for those with little funds (Medicaid beds). If the owners were compassionate to the needs of their residents they would have given us notice of their plans when they made this purchase so families wouldn't have to scramble for new places to live. There are few options in the real world for poor people to move to in a short amount of time. I would not recommend this place now or after the refurbished place due to the lack of concern by the owners to their residents. P.S. The Royal Oak House voice message on their main office phone doesn't even have their name on it, you can only hope you have called the correct facility. Very unprofessional.

Debbie105484750

The rooms and the staff at American House - Royal Oak Senior Living were wonderful. She had a studio apartment, and it was fine. They were sufficient and clean for what we needed.