West Hickory Haven

Concetta

The facility is very old, and not cleaned regularly. The facility was without water for approximately 3 weeks in the summer of 2024 because 2 of their wells failed inspections. Residents went without showers for those weeks. The only available water was what was bought in. Again, in 9/24 there was another water problem and the facility was on a boil water alert. The resident rooms are small with no air conditioning in them except for the halls. Many of the staff are not regular employees and are hired by agencies on a day to day basis so the facility can meet their daily staffing requirements. This becomes a problem because the staff never gets to know the resident and their needs. Look at the state inspection findings, they speak for themselves. I would never recommend this facility.

Whydidithappen

Long story short. My mom was very ill. They claim to have taken her vitals and came back a few minutes later and she was dead. They were "surprised to find she had died". The older nurses/caregivers were very short and mean to to her verbally. The younger aids were pretty much clueless how to help her.

Gloria Dawson

The doctor, nurses, aides and all of the staff at West Hickory Haven provided my husband with not only excellent care but compassion and caring not only to him but to our family as we visited him. When there we noted the care and kindness and caring that they showed to other patients as well. They are an excellent facility with a wonderful, caring staff.