Covenant Village Of The Great Lakes

eidas

This is a terrible place! DO NOT send your loved one! Very stressed out staff and they are short staffed. Some of the nurses and aides are nice and friendly and we know they are trying but they are crabby and rightly so, not enough help! The residents are just sitting there and when they pull their cord it can be over 30-40 minutes before anyone comes to help and then they complain they are short staffed! Not our problem when we are paying for our loved one to live there! What are we paying for? No service, no help. Beware and check out other facilities! Awful and I wouldn't even give them one star if possible.

Not a Fan

Staff is courteous with a few who are exceptional care givers, but overall, the health care is terrible in assisted living — understaffed, undertrained aides result in services much less than advertised. For example, often takes 20,30, 40 minutes for a response to the emergency pendant call button. There does not seem to be any escalation procedure in place when an emergency occurs to assure there’s a response. Medications are not always administered; it was rumored that wrong medications have been given Over the past 18 months, services have deteriorated and management seems unconcerned with improving the situation. The Director responsible for Assisted Living is often MIA and not on-site. Surveys were conducted routinely for resident feedback. We haven’t seen a survey in months. The CEO of Covenant Living visited this facility a year ago and promised that the situation would be remedied. It has deteriorated. It’s a travesty for their advertised faith based care. By the way, the food is not very good either. Quite a bit of fried food, mostly canned or frozen vegetables, never fresh meat or seafood, and little respect for individual dietary restrictions. It’s definitely not “farm to fork” dining in assisted living. Management would say everything is fine, but stop and think about that statement for a minute. The residents in assisted living are often unaware, unwilling, or unable to recognize and articulate a problem. Their mental or physical conditions prevent it. So seniors in assisted living are devalued and taken advantage of, rather than treated with the dignity that they deserve, the life they have earned, and the services that were advertised, and paid for.

Provider Response

Lou N

Have you had positive experiences at Covenant Village of the Great Lakes? – Yes! I have had positive comments on the writing of two books. The last one, I co-authored with my son, Rocky Nichols: Memories Are Life’s Highway and Souvenirs, Stories and Perspective. Comment from residents, family, and many more who have read the books have been very gratifying. The last couple of months have been filled with several concerts and Christmas programs. They were part of our “Life Connections,” a monthly list of activities for us to enjoy. We then can write about our adventures in our “Life Stories” group for others to enjoy. (I am currently and resident in Independent Living)

Provider Response

Larry

Covenant Village was very nice. We like everything about it. It was very neat, clean, pleasant, and very well-kept. They have a big park area where you can enjoy the outdoors in the summertime. The rooms were good. The people were very responsive. They gave us an opportunity to talk with some of the residents there. The tour guide knew the residents. She would say hello to them and then they would say a few words to us. That was a very nice part of the tour.

residents daughter

my parents moved to the independent living facility 10 years ago and it was a good experience for the first years as long as they needed no extra care. Any time one of them had a surgery or needed to be in skilled nursing it was awful. We had to watch everything especially the medications. The communication was terrible and when I started checking into things I found that they had messed up my dads medications, even missing insulin doses which is the least complicated care he needed. The times my mom needed to be there were just different bad experiences. After they had to move into assisted living it became a nightmare in a room built for one person that absolutely did not accommodate both of them. The food has been terrible, they pay no attention to a healthy diet whatsoever....mainly tasteless cheap carbs and sweets that absolutely do not belong in a diabetic diet and are not good for anyone. The temperature in the room is hard to keep comfortable, the tv signal is not HD, and the wifi is weak. We feel like my mom is trapped there because she paid up front for the security of all the care for the rest of her life and she doesn't really want to move. If we ask for a problem to be addressed we are always told they will look into it and nothing ever changes. What began as a good experience has consistently deteriorated and our family would not recommend Covenant to anyone.

Brenda726426

Covenant Village of the Great Lakes was fabulous and alive. People were doing things for other people since it is spiritually based. I have my application in there. Everything has been very good. We have had several meals there, like a four-course dinner that was delicious and appealing. There are all kinds of activities and a pool, a hot tub, a woodworking shop, arts studio, arts and crafts room, thrift store, and a library. There were many things to do.