Staff is courteous with a few who are exceptional care givers, but overall, the health care is terrible in assisted living — understaffed, undertrained aides result in services much less than advertised. For example, often takes 20,30, 40 minutes for a response to the emergency pendant call button. There does not seem to be any escalation procedure in place when an emergency occurs to assure there’s a response. Medications are not always administered; it was rumored that wrong medications have been given
Over the past 18 months, services have deteriorated and management seems unconcerned with improving the situation. The Director responsible for Assisted Living is often MIA and not on-site. Surveys were conducted routinely for resident feedback. We haven’t seen a survey in months. The CEO of Covenant Living visited this facility a year ago and promised that the situation would be remedied. It has deteriorated. It’s a travesty for their advertised faith based care.
By the way, the food is not very good either. Quite a bit of fried food, mostly canned or frozen vegetables, never fresh meat or seafood, and little respect for individual dietary restrictions. It’s definitely not “farm to fork” dining in assisted living.
Management would say everything is fine, but stop and think about that statement for a minute. The residents in assisted living are often unaware, unwilling, or unable to recognize and articulate a problem. Their mental or physical conditions prevent it. So seniors in assisted living are devalued and taken advantage of, rather than treated with the dignity that they deserve, the life they have earned, and the services that were advertised, and paid for.
Hello. Thank you for taking the time to tell us your concerns. We’re sorry to hear about your friend’s experience and we’d like to learn more. At your earliest convenience, please reach out to Nicole Swart, our Executive Director. Thank you.