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(800) 558-0653

Monastery Heights Senior Living & Memory care

110 Monastery Avenue, West Springfield, MA 01089

(800) 558-0653 (Caring Family Advisor™)

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4.4

(7 reviews)

Starting Price

$3,000

Care Offered: Assisted Living

Wi-Fi

Pet Friendly

Transportation Services

Monastery Heights Senior Living & Memory care
Monastery Heights Senior Living & Memory care
Monastery Heights Senior Living & Memory care
Monastery Heights Senior Living & Memory care
Monastery Heights Senior Living & Memory care

Community Comparison

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Monastery Heights Senior Living & Memory care

West Springfield, Massachusetts 01089


4.4

(7 reviews)


Bedroom Type

one bedroom apartment, studio


Starting Price

$3,000/mo


Featured Amenities


Care Types

Memory Care, Independent Living, Assisted Living

View Community

Holiday Quail Run Estates

Agawam, Massachusetts 01001



Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$2,200/mo


Featured Amenities


Care Types

Independent Living

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About Monastery Heights Senior Living & Memory care in West Springfield, Massachusetts

The Landmark at Monastery Heights has been completely restored and is now a beautiful senior living community, offering independent and assisted living as well as a special program for the memory impaired. Much of the Monastery's original beauty has been preserved; stained glass windows, the chapel, dining room and the large wooden doors & windows. The historic beauty of the stone building combined with 18 acres of magnificent ground have made the Monastery a true landmark of Western Massachusetts.To learn more about this providers license and review other available state reports, please visit: Massachusetts Division of Health Care Facility Licensure and Certification

Map of Monastery Heights Senior Living & Memory care

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Reviews of Monastery Heights Senior Living & Memory care in West Springfield, Massachusetts

4.4

(7 reviews)

  • Facility

    4.0

  • Staff

    3.0

ReviewerFC081225B

2

September 9, 2025

I visited this facility

Monastery Heights Senior Living & Memory Care was extremely bad. I was extremely surprised. I was given a lot of positive feedback about it in the beginning when I was looking, and I was hoping to get my mom in there because it would have placed her in a much closer place to me and in her own community of West Springfield, versus Westfield. When I went in, there was an overwhelming smell of perfume. It felt like they were masking something. My mom has issues with incontinence. She has Alzheimer's, but she's doing well cognitively. They were kind of unwilling to accommodate her incontinence, or unable, maybe. They wanted to put her directly in memory care, which would have limited what my mom could do. They took me to the memory care unit. They showed me a room that somebody had recently moved out of. The room was filthy, and that was kind of off-putting because they're supposed to have housekeeping weekly. They showed me another room. Again, the room was filthy. I happened to have a glance at the food in the memory care unit, and it looked bad. It was kind of disgusting, and I felt overall that they were not well-run and not very organized. The place overall was lovely aesthetically in the lobby, but it was just a very bad experience, and I was very surprised, shocked, and kind of disappointed.

Suzanne

5

October 23, 2018

I visited this facility

It looks like more of a place for living than a warehouse for dying. I just had a positive impression of it. The staff was engaging with the residents. The place smelled clean and the grounds were really nice. You have to furnish the room yourself, but they have a small kitchenette area with a sink and a fridge. There's also a twin bed. They have private and semi-private rooms. They have a restaurant for the assisted living community, but they cook the meals inside the dementia unit so they have a small kitchen in there. The menu looked good. I talked to one of the assisted living residents and I asked her if she liked it, and she said she loved her and would recommend it, so that's positive. It looked like the residents were fairly happy. It's in an old monastery, and they have a chapel since the place is religious.

Massmiss

5

July 4, 2018

I am a friend or relative of a current/past resident

I simply cannot say enough positive things about their marketing manager Tracey M. Who moved heaven on earth to help us in placing my Father. I was so pleased with all this facility had to offer, but most impressed with Tracy . !!!!!!!!

Grand-daughter 1

5

September 7, 2017

I am a friend or relative of a current/past resident

My grandmother lived at Monastery Heights for almost 3 years and she loved it. She felt safe and cared for and really enjoyed the staff. The staff treated her like family and they always went above and beyond. She made many good friends while there and loved bingo and yoga. Her apartment that we decorated was bright and sunny and very charming. We were very happy and miss visiting the residents and staff.

Busha's family

5

March 28, 2016

I am a friend or relative of a resident

My grandmother lived at Monastery Heights for over 3 years. It was the best choice we made as a family after her stroke. She had a very nice apartment and loved having all her own belongings in it. The community always had fun events that encouraged family to come and visit which she loved. The food was great and the staff and residents were amazing. They all called her Busha, which was what her grandchildren called her - and it made her feel part of a much larger family. I would highly recommend Monastery Heights!

Joan115258950

5

October 30, 2015

I am a friend or relative of a resident

We chose here because of their memory impairment component called Morning Star, and that's really what attracted me to it. The staff was outstanding, very caring and very attentive to my mom and to me and they made this experience so much easier for us. She is in a studio apartment by herself and it has a small window, a bed and a bath. The dining area and the food were excellent. She raves about how her day goes and her interaction with the other residents. She is improving considerably. I was impressed with them and how outstanding, Michelle, the marketing director is.

greatcare

4

December 30, 2014

I am a friend or relative of resident

You could not find a more loving, nurturing place than the Morningstar unit for people with dementia at Monastery Heights, My mom spent more than a year there before she died and the care was beyond anything I or my family could have imagined,

Services and Amenities of Monastery Heights Senior Living & Memory care in West Springfield, Massachusetts

Campus/Building Details

  • General Store

Fitness & Wellness Programs

  • Fitness & wellness facilities/equipment
  • Salon Services
  • Yoga/Stretching opportunities

Health Services

  • Pharmacy on-site
  • Medication Reminders

On-Site Services

  • Religious Services
  • Veterans Affairs (VA) Aid Assistance

Pets

  • Pets

Transportation & Shopping

  • General Transportation Services

Personal Care

  • Cooking services

Dining

  • Communal Dining
  • Guest Meals

Games Hobbies & Recreation

  • Arts & Crafts Activities/Programs
  • Literary Activities/Programs
  • Educational Activities/Programs
  • Music Activities/Programs
  • Facilitated Field Trips/Outings
  • Tabletop & Other Games/Programs
  • Horticultural Activities

Housekeeping & Maintenance

  • Housekeeping Services
  • Laundry Services
  • Linen Services
  • Private Housekeeping Services

Outside Amenities

  • Garden

Room Amenities

  • Wifi/Internet In Unit
  • Cable/Satellite In Unit

Kitchen Types

  • Kitchenette

Financing & Payment Options

  • Home Sale Assistance
  • Financial Guidance
  • Rent And Care Fees

Guests

  • Guest Parking
  • Overnight Guests

Inside Amenities

  • Entertainment Venues
  • Cable/Satellite TV in Common Area

Parking Options

  • Parking Lot

Therapies

  • Physical Therapy/Rehabilitation

Resident Information

  • Offers Respite Care

Additional Amenity Information

  • Features: Library, Chapel
  • Technology: Emergency call system
  • Activities: Computer class
  • Special Comment: Monastery Heights is set on 18 acres of beautiful grounds. Each apartment has a unique layout with plenty of space and natural light. The community offers natural woodwork, stained glass, vaulted ceiling, a private chapel and historical charm and warmth.

Costs for Monastery Heights Senior Living & Memory care in West Springfield, Massachusetts

Memory Care

$4,400

Starting Price

Independent Living

$3,000

Starting Price

Assisted Living

$3,000

Starting Price

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