Orchard Hill Rehabilitation and Healthcare Center

Roslyn

Orchard Hill Rehabilitation and Healthcare Center seems to be stable enough and provides what my brother needs, which is 24/7 care. They are helping him to increase his mobility. They're all friendly enough. They're short-staffed but the staff pitches in and they do double shifts. So, that part is good. I've seen the food and it looks decent. It's good. The buildings are relatively clean and it seems to be a good, healthy place. They keep it orderly. They have a private outdoor area where they can go and get sun and feel protected and safe. They have a dining area where they can go and eat with others and that's always good. They take my brother daily for rehabilitation in the gym. The rooms are nice. I would like for him to have a private room. He is in a semi-private right now and he has a roommate.

Hootyowl2

Rehabilitation minimal compared to the price. Rehabers live with residents who may be on various levels of cognition.

Vuvu1211

There is a new administrator at this community as of April 2022 who is working hard to change things and implement processes that will improve the quality of life for residents. The front desk receptionists, admissions and department heads are very caring and concerned for their residents, but like many nursing homes during COVID, there is a lot of turnover in the nursing staff. Activities tries hard to raise the spirits of residents. Rehab services are excellent quality, and a lot of new equipment was brought into the building for this purpose. I highly recommend this facility if you want your loved one to come for rehab, cardiac care or dialysis. Food does need to be improved, they are aware of this.

mhew

I was there about 6 weeks and it was a disaster. The nurses and AIDS did not respond to your calls in a timely manner. If you try to contact someone of higher authority that person would never pick up the phone and would never return your call. Also if you requested to see someone of higher authority, that person would never come by your room to see what you were requesting. The food was another disaster. It was a type of food that no diabetic are borderline diabetic should be eating as a meal. A lot of the meals had no meat. Since I was there recovering from a surgery due to a wound I needed a lot of protein which I was not getting there. They had a dietitian that came around the first few days I was there but it seemed that she was there just for show because nothing came of her visit. My meals continued as everyone else's and there were no supplements to help me with the proteins that I needed. During my last week at the rehab it seems that the staff just totally disregarded my needs. I have a catheter, an indwelling catheter, and it started leaking and it needed to be changed. They let me go almost a whole week before they did what was necessary. So I lay there in a lot of urine and constantly trying to change my own diaper to keep the urine off of me for that length of time. Finally a concerned nurse came on duty and she took action immediately to resolve the issue.

lynlee

the food for a dialysis patient is horrible...they do not understand the meaning of renal and diabetic diet...serving gravy and french fries and mashed potatoes, juices, and things that are unrecognizable. Everyone gets the same tray, regardless. Another thing, getting to dialysis is bad...sometimes you have to wait for an hour to have someone take you and then you are cut short of your treatment by the time you arrive late. Then you have to wait for some one to come to pick you up (maybe an hour or more). I've (as a patient) talked to the supervisor about all this and he looked at me as if I were talking to the wall. After finally getting out of there ,alive, I hope to become a Patient Advocate for these poor people. I do have to say that the physical therapy people are fabulous. Lynlee B eE vveryone one gets the same tray.Helping patients get to dialysis is unbearable...sometimes a wait of up to an hour!!! In which the person has to be cut an hour of treatment!

tighe

If you dont want any nursing care and dont want your medications and not be able to get out of bed because there is no one to help you and you love cold hard food and laying in bed in a wet diaper for 4 hours then this place is for you. It was a nightmare