My father was given 9-12 months to live, from Prostate Cancer. We tried our best to keep him at home his final months. He was under the care of another facility, which was a great organization. We tried our best to keep him there, but it got to the point that my dad needed to go into a nursing home. Due to the increase of Covid cases in December, most nursing homes closed their doors to new patients. Our only option was this place. My fathers first day was traumatic. Another patient, his roommate, got up in his face, taunting him. My father was defenseless due to his condition. He contacted me, and I contacted one of heads of the nursing home. I was told the guy was harmless. That same night the guy poured water in his face. My father was then given a private room. During my stay, my father was taken care by some very nice people, and some that seem to not care. Some were slow to respond when he needed help. He was bed ridden so he could not get up and take care of himself. With my brother and I visiting regularly, it seemed to help with the attention he needed. I recommend that you do not leave your love one alone there. I would hear patients yell all the time for help, and no one would help. We had several incidents that we had to report to management. One of the more important ones was when I noticed my dad suddenly felt week and was coughing. No one on the staff seemed to notice it. I could see that it was affecting his sleep. I requested a doctor check him the next day. That morning, I received a call that my dad had Covid19, but he was ok. I told them that he was not ok, he was weak, could not talk and seemed to have problems breathing. At that point he was placed in isolation by himself, and we were not allowed to see him. My dad sounded very sad and alone, because people rarely came in that area of the nursing home, since he was the only person diagnosed with the virus. After 5 days, we were finally approved to come visit him. We requested an exemption because when we requested some kind of support care, we were ignored. So we assumed there was no one to help him mentally deal with being alone. The day I was headed to the hospital to see him on the 7th day, I was called and told he had passed away. Since then, we have not heard from anyone at the nursing home. No condolences, nothing. When he was alive, the finance department would call at least one time a day for the finance papers to be completed. Even after 2 weeks, no call from the nursing home. The death certificate was send to us, showing that the death was Prostate Cancer and Heart Failure. No mention of Covid19.
Provider Response
We are very sorry about your loved one's passing. When you are ready, we would like the opportunity to discuss your concerns. Please reach out to us at your earliest convenience.