I DO NOT recommend this facility.
In my experience, the medical staff does not work as a “team.” Medications are changed without consultation of each other or with outside consultation of patients’ providers. Or with the knowledge and consent of the patient or their proxy.
Patients’ belongings never get received when family brings it to them. Nor returned when they are discharged.
My family member was fearful of the nursing staff and often felt their reports or complaints will be followed by retaliation.
The nurses do not give medications on time. In previous occurrences, prior to Covid, the paperwork indicated that the patient was given medication but a witness who was in the room with the patient for 12 hours saw that they patient went without medication that was prescribed every 4 hours.
The nurses instructed a bed bound patient to care for himself. This caused him to fall from his bed and cut his head open, requiring stitches. They did not inform the patient’s family. The patient did. Once he returned from the hospital, he was again instructed to care for himself. Previous to this, he fell and broke his hip. The facility did not inform the patient’s family. The patient did. Once at the hospital, I learned the patient was positive for Covid. Which he would have gotten while at Bethesda. They did not inform me.
After a video call with the patient I noticed he looked dehydrated and called the director of nursing. The nurse refused to call the doctor and it wasn’t until a no medical staff noted a major change in the patient’s condition was fluids ordered. I asked for the doctor to consult with any of the patient’s providers that he sees on a monthly basis. It was not done in the 4 months he was there. It was not until I asked one of the outside providers to call the doctor that they spoke.
They did not hydrate the patient on a regular basis despite his many health conditions; one being chronic dehydration. In February the patient was taken to the hospital for severe dehydration and malnutrition which caused renal failure. He had lost a significant amount of weight while at Bethesda Health.
Often what is on the patients plate does not match what is on the meal ticket.
I also learned that despite having an iliostomy and no large intestine, they had the patient on a laxative. Had they spoken with his other care providers, they would have known this was contraindicated. The fact that the doctor at the facility did not consult with other providers. I have asked nurses for their names and they refused to give it to me. I asked medical records and admin for a list of the providers the patient had while there. I was told no. I asked for medical records so that I can obtain the names and was told they only use initials.
Admin’s response to every issue is “I’ll look into it.” There is never a follow up. I have yet to hear back from Corporate from a report I made on February 8th. It’s a for profit organization that simply cares about dollars.
We are sorry you feel your concern remains unresolved. Thank you for taking the time to bring up these concerns in your review. We are looking into them. Thank you for your candid feedback.