Manorcare Health Services - Roland Park

1. Staff down to person who collects meal trays all smile and address you by name, even when passing you in the hallway. 2. Occupational Therapy and Physical Therapy staff from five different countries are excellent - the highlight of my stay. 3. Need single rooms - very difficult to be with an Alzheimer's patient who calls out all night, or with a roommate who never turns off their TV or lights. 4. Dietician very understanding - but food could be much better (see Mercy Hospital). 5. Large screen in tv room. Bingo for those who like it. Bus trips for those who can move.

My review concerns the utter lack of professionalism with the overnight staff - especially Bridgette who is the ring leader of the drama. When I needed to be changed with my diaper Bridgette refused to help me and sitting in a diaper with a bowel movement for four hours is not acceptable. Bridgette gives false information to patients as a reason to bully the patients and her staff bully the patients along with her. The fact that Bridgette is the supervisor and is bullying patients and allowing employees to be insubordinate like Alice and others that work overnight is a sign that management needs to fire Bridgette. When it comes to PRN's she is just as bad as she was about changing the diaper. She refuses to give them to the patient and the dr knows and so does every one else that if you ask for it they are obligated to give it to you regardless of whether or not it is a PRN. Bridgette also leaves duties for the day staff that could be handled by the overnight staff. Bridgette isn't there just to sit on her chair all night and get out of doing as much work as possi ble. I called at 12pm for my medication tonight and BRidgete never brought me the medication. When two came around I went up to the front desk in my wheel chair and they gave me a hard time for being at the front desk when all other nurses give me my medication out front if I come up front. It takes a total of two minutes to get my medication and give it to me and Bridget would be a much more competent supervisor. SHe thinks that because she is the supervisor that we as patients have to "suck up" to her and she lets you/patient know it and it is tantamount to nursing home abuse. Bridgette should be fired and get a new overnight supervor who is more effective.

Patients are warehouses with little medical or social attention. Patients have a call bell but it may take up to 4 hours for a response. Linens are changed every 4 days. The food is terrifle. Plates arrive semi-warm without condiments. The food itself is tasteless, cheap presentation below school lunch level. Nursing staff is arrogant and refuses to engage in conversations about patient care. The is facility is a profit center with no respect for patients needs or well being.

My father is a relatively new resident at Manor Care Roland Park. The facility is very nice and clean. The rooms provide plenty of space with complementary furnishings. The staff are pleasant and attentive. There appears to be quite a bit of planned activities to keep the residents active and engaged. Thus far, my dad and I give the facility thumbs up! Kudos to Ms. Norton, Admission Director, for her professionalism and hospitality during our introductory meeting and guided tour. The decision to place my dad at this facility was because of her!