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Complete Care at Heritage

7232 German Hill Rd, Baltimore, MD 21222

(855) 944-5257 (Caring Family Advisor™)

2

(5 reviews)

Offers Nursing Homes and Assisted Living

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Complete Care at Heritage
Complete Care at Heritage
  • Top rated on Caring.com

Baltimore, Maryland 21222


2.3

(5 reviews)


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Care Types

Nursing Homes, Assisted Living

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Lorien Encore

Ellicott City, Maryland 21042



Bedroom Type

studio, one bedroom apartment, two bedroom apartment


Starting Price

$5,197/mo



Care Types

Assisted Living, Continuing Care Communities, Nursing Homes

View Community

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Reviews of Complete Care at Heritage in Baltimore, Maryland

2

(5 reviews)

  • Facility

    1.3

  • Staff

    1.3

  • Food

    1.0

  • Activities

    1.0

  • Value

    1.0

1treasureshunter1

1

April 13, 2024

I am a friend or relative of a current/past resident

the rooms are shared by three people in a very small room. the food giving is very small portions. Most the staff are friendly, but they make spend a lot of time in the break room! they do not make enough rounds in the sub acute areas. When arriving for the first time checking in : the administration will call family members with harassment and demand and threaten to take full custody of your loved one if you dont prove of means of Payment for room: Even though Health insurance will Pay for a full 100 days. the nurses are great: but the administration is Heartless and Only care about getting your money and Everything your loved one OWNS ! This nursing home needs a complete make over with the administration. I Would Not Ever recommend this nursing home for anyone who cares and loves there loved ones !

Mace

1

July 6, 2023

I am a friend or relative of a current/past resident

BEWARE!!! My father went here just for rehab to strengthen his legs to walk better. In over 2 months, he never left his room. They would drop off his food at the foot of his bed and he couldn't reach or eat it. 3 family members saw this at different times. He lost so much weight. Vascular Physicians Assistant Aaron told me my father needed surgery right away because his legs are extremely blocked and that it could kill him. THIS WAS A LIE!!! He had his legs scanned 1 week prior at a hospital and the scans were good. ALL FOR MONEY!!! BEWARE of Complete Care at Heritage!!!

Allnamesaretaken

1

July 24, 2020

I am a friend or relative of a current/past resident

The Heritage Center in Baltimore is not good. The food is the worst. My friend lives there and sometimes he doesn't eat because the food tastes so bad. Also, the other day he got a salad for lunch and it only had three tiny pieces of chicken. These people are like prisoners in there, especially now because of the pandemic. They don't even let them go outside their rooms. No one can visit them. The only thing they can look forward to is their food, and it is horrible. I don't know why they don't let them go out to get some sun. They don't have to go all out at the same time. They could take them one by one and set them 6 feet apart from each other and do this with a few of them. They can be there for 15 minutes and then they can go inside. Something has to be done. This nursing home is sad, you go there just to wait for death. Please do something to fix the food and to let the residents have some outdoor time and some activities. Also please give the residents their pills on time. My friend many times has waited for 3 hours to get his medication. Even when there was no pandemic things were bad at this place. Old people are people too. You wouldn't treat a five year old like you treat these residents. I beg you to improve and be more humane. Thank you for reading this.

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

Caring107204350

4

June 21, 2015

I am a friend or relative of a resident

We choose Heritage Center because it is close to home, and my dad has been there for rehab one time. The staff is good, and the service is fine. They have activities like bingo and stuff. He likes the food. The rooms are very clean.

Caring Daughter-in-law197

3

July 24, 2013

I am a friend or relative of a resident

My aunt has been in Heritage for eight years after her hospitalization. She never had a bedsore so they did take good care of her. She had a caregiver that was very good. They can improve on cleanliness.

What you can do with Caring

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  • Take a tour to decide yourself

    We’ll help you book tours or get in touch with local agencies

Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 215135
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Complete Care at Heritage in Baltimore, Maryland

Offering skilled nursing, medical and rehabilitative care for patients and residents. Whether for a short stay or for an extended period, our Clinical Care Teams are focused on implementing personalized care programs to facilitate recovery and improve well-being.

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