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(800) 558-0653

Complete Care at Heritage

7232 German Hill Rd, Baltimore, MD 21222

(800) 558-0653 (Call a Family Advisor)

2.25

(4 reviews)

Offers Nursing Homes and Assisted Living

Photos of Complete Care at Heritage

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Reviews of Complete Care at Heritage in Baltimore, Maryland

2.25

(4 reviews)

  • Facility

    1.5

  • Staff

    1.5

  • Food

    1.0

  • Activities

    1.0

  • Value

    1.0

Mace

1

July 6, 2023

I am a friend or relative of a current/past resident

BEWARE!!! My father went here just for rehab to strengthen his legs to walk better. In over 2 months, he never left his room. They would drop off his food at the foot of his bed and he couldn't reach or eat it. 3 family members saw this at different times. He lost so much weight. Vascular Physicians Assistant Aaron told me my father needed surgery right away because his legs are extremely blocked and that it could kill him. THIS WAS A LIE!!! He had his legs scanned 1 week prior at a hospital and the scans were good. ALL FOR MONEY!!! BEWARE of Complete Care at Heritage!!!

Allnamesaretaken

1

July 24, 2020

I am a friend or relative of a current/past resident

The Heritage Center in Baltimore is not good. The food is the worst. My friend lives there and sometimes he doesn't eat because the food tastes so bad. Also, the other day he got a salad for lunch and it only had three tiny pieces of chicken. These people are like prisoners in there, especially now because of the pandemic. They don't even let them go outside their rooms. No one can visit them. The only thing they can look forward to is their food, and it is horrible. I don't know why they don't let them go out to get some sun. They don't have to go all out at the same time. They could take them one by one and set them 6 feet apart from each other and do this with a few of them. They can be there for 15 minutes and then they can go inside. Something has to be done. This nursing home is sad, you go there just to wait for death. Please do something to fix the food and to let the residents have some outdoor time and some activities. Also please give the residents their pills on time. My friend many times has waited for 3 hours to get his medication. Even when there was no pandemic things were bad at this place. Old people are people too. You wouldn't treat a five year old like you treat these residents. I beg you to improve and be more humane. Thank you for reading this.

Provider Response

We would like to address the situation you have described. Please contact our Compliance Department so we can further investigate.

Caring107204350

4

June 21, 2015

I am a friend or relative of a resident

We choose Heritage Center because it is close to home, and my dad has been there for rehab one time. The staff is good, and the service is fine. They have activities like bingo and stuff. He likes the food. The rooms are very clean.

Caring Daughter-in-law197

3

July 24, 2013

I am a friend or relative of a resident

My aunt has been in Heritage for eight years after her hospitalization. She never had a bedsore so they did take good care of her. She had a caregiver that was very good. They can improve on cleanliness.

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Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 215135
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Complete Care at Heritage in Baltimore, Maryland

Offering skilled nursing, medical and rehabilitative care for patients and residents. Whether for a short stay or for an extended period, our Clinical Care Teams are focused on implementing personalized care programs to facilitate recovery and improve well-being.

Map of Complete Care at Heritage

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