Woodlands Senior Living of Waterville
147 West River Road, Waterville, ME 04901
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About Woodlands Senior Living of Waterville in Waterville, Maine
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Reviews of Woodlands Senior Living of Waterville in Waterville, Maine
2.9
(11 reviews)
Facility
2.8
Staff
2.5
Food
2.0
Activities
1.0
Value
1.0
Philip
5
|
June 25, 2021
I toured Woodlands Senior Living of Waterville and I liked the appearance of the various independent living options that they offer for me. The grounds were very neatly cared for and manicured, and the rooms are the appropriate size for my need, and it was laid out very conveniently. The staff was most helpful with an answer to all the questions that I had to ask her. I have not tried any meal due to the time limit; I only had a short period time. They have two dining rooms where they have one for independent living and another one for the assisted living. The one that I visited was the one for independent living and it was very nicely laid out with tables and chairs. The decor was very pleasant, too, and it was very, very well appointed. They have a game room with those various activities going on there, basically board games. On Tuesday nights, an activity director holds a bingo game, which is very, very well attended. The staff was very, very pleasant and very, very knowledgeable about the different living options.
AshleyHill
1
|
November 2, 2020
Their executive director lacks such empathy, compassion, and reason that it is not possible that this facility has their patient's best interest in mind. This has been clearly exemplified by a number of recent patient care issues with my grandmother at this facility, which I will not divulge on in this particular review. I would, however, strongly encourage you to look elsewhere for the care of your loved one. The only thing this facility genuinely cares about their bottom line, not patient-centered, compassionate care.
Lillian
4
|
October 15, 2020
The tour at Woodlands Senior Living of Waterville was very nice; the place was very nice. It was too large and we wanted something small, but other than that, it was very nice.
Louis46
1
|
March 22, 2019
Woodlands MC of Rockland. This facility is by most the bottom of the barrel. The communication with the staff here is just plain terrible. My family member fell multiple times here the staff are SUPPOSE to call and alert the family and failed to do so more than once, along with moving my family member to multiple different rooms each week without calling and telling us. The staff here make it very clear they care more about getting their money every month than the care the residents. A day I had to wait at the front door for over 10 minutes with another visitor to be let in because staff beeper for the alarm had "dead batteries''. To top it off my family member past away at the hospital all the other companies that took care (hospice, doctors offices) were kind enough to send a sympathy card to the family. Woodlands doesn't even have the decency to send me a sympathy card after the thousands of dollars they have received. This to me makes it clear how they run this place they care more about the money than anything else. If you care about your loved one don't choose this facility there are much better ones around with staff that actually care and take pride in their job.
Sunshine13
5
|
November 3, 2017
5 star. Awesome staff. Very clean environment.
5lewis5
5
|
November 2, 2017
Awesome place to be
Zoozwee
1
|
March 9, 2014
My grandmother used to reside here. We lived several hours away and later found out that my grandfather did most of her personal care, when his health declined it was awful. We found her always in the same clothes , not showered , rude staff. On one visit there were a weeks worth of dirty diapers behind her chair and her chair became so urine soaked it stung your eyes when entering the room, they never thought of cleaning or taking care of her so her diapers didn't leak. Many items disappeared , unprofessional management team. My gram basically ran out the door the day we removed her and I can not blame her. To this day I kick myself because early on she pleaded for me to help her leave, and I thought she was imagining things due to dementia. Do not put your family here, it's cheap, with beautiful surroundings , and some good hustlers - they are not licensed for nursing care, although they may lead prospective customers to believe they can provide all levels they can not, and they are not staffed with well trained or enough staff in the assisted living unit. In essence you get what you pay for. It's an overpriced hotel room with bad service. You can do better by finding a location that may not be as new but spends the money on training and retaining staff.
missy35
5
|
March 10, 2012
We had a adopted grandmother who was a lovely woman who began to suffer from demntia. She was no longer able to care for herself. She didnt have family close by and she was alone. We did what we could but qwith young families and jobs. The ladies who care for the consumers are caring and profssional. they do not get paid enough. The home was always clean, activites were well planned out and appropriate to the consumer. There was always a homey feel to the place. The food was well thought out and prepared. Workers were postive even on the worse days. they would stop to say hello and update. they played music movies, read to the consumers. Some of the workers would make homemade treats, make warm blanketsor buy a much needed pair of slippers. One lady would always make sure that Grammy looked her best for church. She would curl her hair, make sure her clothes and jewerly were appropriate and her lipstick was straight. All things important to a proud christian woman. She would pray with grammy every night until she passed away. These aren't workers at this facility , they are clearly earth's unsung angels
tchann80
3
|
March 1, 2012
The facility was very nice and roomy for the residents, but they seemed to be short staffed and that ultimately reflects on the care of the clients. They had a lot of activities for the residents to participate in, which made down times for the residents go by quicker. Some of the staff could be a little friendlier and exhibit more patients with the residents. Overall I would say the whole experience was average. It wasn't so bad that I would never go back, but I probably would not send my relative there for care, unless the facility becomes staffed appropriately. It's very important with care of patients, clients, or residents feel comfortable, and that they feel that their needs are being adequately met on a daily basis. Assisted living care is not cheap, and I personally would want to ensure I was going to be getting the care I was paying for.
Jessa Mae
1
|
February 8, 2012
My grandmother resides at Woodlands. For now. Not impressed with the facility so far. Very gloomy. Outside appearance is decieving. Looks like the owner pays more paticular attention on the outside architecture of the building then inside the buidling itself. My grandmothers room looked like it hadnt been cleaned in a week. I thought the point of putting here there is that they would help us care for her. Came on a weekend and she had been left on the toliet. The PCA had left the room to answer another call bell. My grandmother was asleep on the toliet. Not enough interaction. They have an activity calender, looks very pretty but rarely do they ever do anything on it. Front desk lied about a trip to dollar tree few weeks ago, found out by asking several other employees the same question. Noticed some of her things were missing. She had a lamp that shes had since I was a little girl, my mother said they removed it for no apparent reason. CRMA's could use an attitude adustment. They seemed more interested in what other employees were doing then the residents. One in particular was quite rude but Ive been told shes been let go since then. I rate this facility one star. Dont let the outer appearance decieve you. Visit often if you have a parent/grandparent living in a facility like this. Call frequently. My mother checks in 3 days a week, never at the same time or day to make sure shes showered and dressed. my mother has had to shower my grandmother herself do to understaffing. Lets just say if I had the room and money to move her out of there I would.
SamanthaZ
1
|
October 24, 2011
In my time spent at Woodlands visiting my grandmonther, I first noticed the dark atmosphere unpon entering. It was discouraging. The rooms smelt old, and the air was very warm. I was pleased to see they had a community room with a piano. The staff were very pleasant and inviting to show us around and I felt they were kind and neat in appearance. I tried the food one day at lunch hour, and was very underwhelmed. Although, my grandmother enjoyed the company of the other individuals resideing there. The cook was a very large bald man who laughed from his belly, he also was known to sing while he cooked. Overall, I think the environment needed some renovations and upgrades, but all in all, I think she was well cared for.
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