The Willows at Hamburg

Vanessa M.

When my mother first came to the Willows at Hamburg, I was impressed with the facility. It was clean and food was good. The staff was friendly. As time has gone by, the staff is disappearing and there is not enough employees to take care of the residents. The ones who are there are overworked. Every time I go see my mother, she is sitting in a dirty diaper. The quality of the food has gone way down. Too many residents with injuries from falls. Don't be distracted by the nice facility. Seems like management is more concerned with the facility than with the care of the residents who pay their salaries. We are making arrangements to move my mother or hire help to bring her home.

Anonymous119875450

The Willows at Hamburg is a very clean, very good facility. The food quality is great. The staff is attentive and friendly, and baby my mom.

evieneetie

We moved my mother-in-law into this nursing home almost 6 weeks ago. She is a Hospice patient and has progressively needed more care and attention. We could not be more pleased with this facility and its staff. My mother-in-law feels safe and well cared for. She is dressed appropriately, checked on regularly, kept clean and fed whatever she is able to eat. The staff are very kind and caring and the response time after the call button is pushed is very fast. The facility is clean, well furnished, cheerful and there is no "nursing home" smell! Staff all seem to be very happy to be working at The Willows. We have not met a single person with "attitude." We can't say enough at this point about how pleased we all are and we dreaded the scenario of having to put my mother-in-law into a nursing home. It really turned out to be the best decision. No regrets.

Caring Daughter/

I could not be more pleased with the care my Mother received during her rehab periods.The staff is/was so kind to her. The activities were wonderful and kept her busy during this time and made her stay much more pleasant. The food was prepared for her and she received treats anytime she asked for them. I cannot be more pleased and would highly recommend.

Dontheson

This new facility looks so good and it is clean and pleasant. However, the management is totally incompetent. Many weekends we found them understaffed. I found my mother once, age 102 sitting in her wheel chair shivering from lack of adequate clothing, her glasses off, her shoes missing, and her hearing aid missing. No nurse or aid could be found for over ten minutes. The turn-over on nurses and aids is very high. This is a new company and they do not know what they are doing. So don't be fooled by the building or decorations. The care is only as good as the nurse or aid with your loved one. In less than a year there (she now has been moved) we saw at least fifteen different nurses. Chaos is the word I would use to describe the Willows. I hope they get their act in order for the sake of the community.

Vnlee

Beautiful facility, friendly and caring staff. Ready to help anyway they can. They have to work twice as hard because of a rocky start and bad reviews. So far I am thrilled. They have caught health issues that Dad's doctors have overlooked. Even the cause of his pnuemonia!

lovemymumsie

My mother is living there currently on Medicare days. Her improvement in mobility and spirit have greatly improved. The staff is very caring and kind. They have wonderful activities throughout the day and the food there is very good. My mother is treated like the queen she deserves to be. I cannot yet speak about the difference between care for Medicaid patients at the Willows at Hamburg or the Legacy, but from the places I have visited and the stories I have heard, this place is the very best in town that isn't totally private pay.

sabrina12

You don't want to go here, we pulled loved one out for her safety, ombudsman called several times to go in and Office of Att. General called in twice for investigation, director and couple others fired. Our loved one contacted Impetago, due due not keeping her clean , ( I wonder how many others have it now as is very contagious) she got a chipped tooth due to her sliding down on floor, they didn't keep hold of her, oh the stories we could tell, we took her out for her safety. Think twice before you go here

Micky Mouse

This is the worst place ever. So many things happened. Non caring employees, on the Legacy side, I had to be there daily to make sure loved one taken care of, things stolen, clothing ruined, they lost many of her clothes, relative was not kept clean, in same clothes for 5 days, had to call ombudsman several times and state attorney generals office called in to investigate....twice! Other family members said "get her out of there" even one of her doctors said "she didn't belong there." Two days before we left, she complained of her back hurting. Her first night away from Legacy, that night, a caregiver we hired to help her in her new apt with baths called and had us come over. Her back full of blisters, some were starting to dry up, so they were there for several days. Took to doctor following Monday, she had Impentago, very contagious, "cause by not being kept clean." If they had been caring for her, looked at her back and noticed it if bathing her and notified us. I wonder how many there now have this condition and they are not telling families. They just don't care, Director was fired back in Sept, and so were others, no one can do their job. She had no cavities and had 3 when there, took to have them filled, dentist even sent faxes t them, twice to help her with dental health, they still didn't, they let her drop when by a bath, she had a front tooth chip off, they rarely helped her in dental health. I could go on and on, we took her out to keep her safe. I've heard others complain also. You'll be very sorry if you put any loved one there, very sorry. She is now living on her own, fixes her own breakfast, and doing great, just 3 weeks after leaving there. They put your loved one in front of TV in living area, not kept active much. It's been called 'Gods Waiting Room." My heart goes out to ones there and family cannot ck on them often as we could. I suggest you not go here. Oh the stores I could tell.....it horrible there at the Legacy. Even the nurses are known to snap at you, have an attitude, and another residents family member noticed it too when we were talking. Be careful, don't go there, you'll be moving your loved one out within months.

Buttonsdog

Used to be good facility. Staff has been cut back to a third of what it used to be. They no longer have a director and turn over is terrible because of all the cut backs and unsteady nature of this place.

Nancy66603550

I stayed at The Willows at Hamburg for rehabilitation. My room was furnished and there were activities like scrapbook making. It was a beautiful facility and the friendliness of the staff really stood out to me. The therapy was excellent and I enjoyed my time there.

colonel3

I was here for 20 days for cardiac rehab. Super friendly staff from the dining,housekeeping and nursing. they are all fantasic.