This is a horrible facility! They consistently lie, leave fecal matter unattended for days, the staff is over-worked. They do really shady things as far as the billing is concerned. Don’t put your loved ones here or everyday will be a different stress
The Willows at Hamburg Lexington, KY
Offers Assisted Living and Memory Care
17 Reviews
Reviews of The Willows at Hamburg
Assisted Living Reviews for The Willows at Hamburg
November 13, 2020
I am a friend or relative of a current/past resident
January 02, 2019
I am a friend or relative of a current/past resident
My father was in The Willows at Hamburg. It's a very clean facility, with nice, very attentive staff members, good rooms, good service, and it was just all around great. They had some special brunches on Sundays where they encouraged family members to come, and they had some group activities. The food was very good.
August 10, 2018
I am/was a resident of this facility
I was at The Willows at Hamburg and I liked it really well. My room was a good size and they kept it very clean, and the bathroom was always clean. The staff was absolutely excellent and I always got my medicine on time and if I needed help with anything, someone was there within a minute. They have a very long list of things like bingo, puzzles, and board games. It seemed like they have a lot of people coming in and playing music. It looked like they were very busy with activities. They were very cooperative. They knew I was in an extreme amount of pain and they wouldn't push me. They would give me a massage and if I was having a bad day, they would come to my room and do therapy rather than have me go to the therapy department. It was the cleanest place I have ever been. Everybody was extremely nice and eager to help you. It was a nice place to be.
July 05, 2017
I am a friend or relative of a current/past resident
It saddens me to see that they repeatedly "forget to bring the meal" , I find my mother sitting in filth from accidents . And somehow they forget to arrange transportation for her medical Appointments. The list goes on. Staff is small, non compassionate, and not sure how to do their job adequately. I question their actual education. It's cruel to the patients !! Our seniors deserve so much better! I am transferring my mother out of The Willows. If you're considering using them, please look around, ask questions and really reconsider .
Provider Response
Thank you for your concern. If you would like to discuss the issue further, please contact our Compliance Hotline at 1-800-908-8618 (extension 200) or comply@trilogyhs.com. Thank you!
May 25, 2017
I am a friend or relative of a current/past resident
Loved one has been there for going on 3 years. At 1st OK but didn't last long. 3 Directors in last 3 yrs that I know of..nursing care skelton, weekend care, practically none, food terrible. These comments come directly from a current resident that asked to be moved.
. RN care the same and other caregivers.
April 02, 2017
I am a friend or relative of a current/past resident
When my mother first came to the Willows at Hamburg, I was impressed with the facility. It was clean and food was good. The staff was friendly. As time has gone by, the staff is disappearing and there is not enough employees to take care of the residents. The ones who are there are overworked. Every time I go see my mother, she is sitting in a dirty diaper. The quality of the food has gone way down. Too many residents with injuries from falls. Don't be distracted by the nice facility. Seems like management is more concerned with the facility than with the care of the residents who pay their salaries. We are making arrangements to move my mother or hire help to bring her home.
February 22, 2016
I am a friend or relative of a resident
The Willows at Hamburg is a very clean, very good facility. The food quality is great. The staff is attentive and friendly, and baby my mom.
May 13, 2015
I am a friend or relative of resident
We moved my mother-in-law into this nursing home almost 6 weeks ago. She is a Hospice patient and has progressively needed more care and attention. We could not be more pleased with this facility and its staff. My mother-in-law feels safe and well cared for. She is dressed appropriately, checked on regularly, kept clean and fed whatever she is able to eat. The staff are very kind and caring and the response time after the call button is pushed is very fast. The facility is clean, well furnished, cheerful and there is no "nursing home" smell! Staff all seem to be very happy to be working at The Willows. We have not met a single person with "attitude." We can't say enough at this point about how pleased we all are and we dreaded the scenario of having to put my mother-in-law into a nursing home. It really turned out to be the best decision. No regrets.
January 13, 2015
I am a friend or relative of resident
I could not be more pleased with the care my Mother received during her rehab periods.The staff is/was so kind to her. The activities were wonderful and kept her busy during this time and made her stay much more pleasant. The food was prepared for her and she received treats anytime she asked for them. I cannot be more pleased and would highly recommend.
January 12, 2015
I am a friend or relative of resident
This new facility looks so good and it is clean and pleasant. However, the management is totally incompetent. Many weekends we found them understaffed. I found my mother once, age 102 sitting in her wheel chair shivering from lack of adequate clothing, her glasses off, her shoes missing, and her hearing aid missing. No nurse or aid could be found for over ten minutes. The turn-over on nurses and aids is very high. This is a new company and they do not know what they are doing. So don't be fooled by the building or decorations. The care is only as good as the nurse or aid with your loved one. In less than a year there (she now has been moved) we saw at least fifteen different nurses. Chaos is the word I would use to describe the Willows. I hope they get their act in order for the sake of the community.
July 05, 2014
I am a friend or relative of resident
Beautiful facility, friendly and caring staff. Ready to help anyway they can. They have to work twice as hard because of a rocky start and bad reviews. So far I am thrilled. They have caught health issues that Dad's doctors have overlooked. Even the cause of his pnuemonia!
July 05, 2014
I am a friend or relative of resident
My mother is living there currently on Medicare days. Her improvement in mobility and spirit have greatly improved. The staff is very caring and kind. They have wonderful activities throughout the day and the food there is very good. My mother is treated like the queen she deserves to be. I cannot yet speak about the difference between care for Medicaid patients at the Willows at Hamburg or the Legacy, but from the places I have visited and the stories I have heard, this place is the very best in town that isn't totally private pay.
November 22, 2013
I am a friend or relative of resident
You don't want to go here, we pulled loved one out for her safety, ombudsman called several times to go in and Office of Att. General called in twice for investigation, director and couple others fired. Our loved one contacted Impetago, due due not keeping her clean , ( I wonder how many others have it now as is very contagious) she got a chipped tooth due to her sliding down on floor, they didn't keep hold of her, oh the stories we could tell, we took her out for her safety. Think twice before you go here
November 21, 2013
I am a friend or relative of resident
This is the worst place ever. So many things happened. Non caring employees, on the Legacy side, I had to be there daily to make sure loved one taken care of, things stolen, clothing ruined, they lost many of her clothes, relative was not kept clean, in same clothes for 5 days, had to call ombudsman several times and state attorney generals office called in to investigate....twice! Other family members said "get her out of there" even one of her doctors said "she didn't belong there." Two days before we left, she complained of her back hurting. Her first night away from Legacy, that night, a caregiver we hired to help her in her new apt with baths called and had us come over. Her back full of blisters, some were starting to dry up, so they were there for several days. Took to doctor following Monday, she had Impentago, very contagious, "cause by not being kept clean." If they had been caring for her, looked at her back and noticed it if bathing her and notified us. I wonder how many there now have this condition and they are not telling families. They just don't care, Director was fired back in Sept, and so were others, no one can do their job. She had no cavities and had 3 when there, took to have them filled, dentist even sent faxes t them, twice to help her with dental health, they still didn't, they let her drop when by a bath, she had a front tooth chip off, they rarely helped her in dental health. I could go on and on, we took her out to keep her safe. I've heard others complain also. You'll be very sorry if you put any loved one there, very sorry. She is now living on her own, fixes her own breakfast, and doing great, just 3 weeks after leaving there. They put your loved one in front of TV in living area, not kept active much. It's been called 'Gods Waiting Room." My heart goes out to ones there and family cannot ck on them often as we could. I suggest you not go here. Oh the stores I could tell.....it horrible there at the Legacy. Even the nurses are known to snap at you, have an attitude, and another residents family member noticed it too when we were talking. Be careful, don't go there, you'll be moving your loved one out within months.
October 20, 2013
I am a friend or relative of resident
Used to be good facility. Staff has been cut back to a third of what it used to be. They no longer have a director and turn over is terrible because of all the cut backs and unsteady nature of this place.
August 21, 2013
I am/was a resident of this facility
I stayed at The Willows at Hamburg for rehabilitation. My room was furnished and there were activities like scrapbook making. It was a beautiful facility and the friendliness of the staff really stood out to me. The therapy was excellent and I enjoyed my time there.
April 29, 2013
I am/was a resident of this facility
I was here for 20 days for cardiac rehab. Super friendly staff from the dining,housekeeping and nursing. they are all fantasic.
Costs for The Willows at Hamburg
Services and Amenities of The Willows at Hamburg
Room and housing options
- Companion Suites: Yes
- Studio Apartments
Dining options
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: Chef Prepared Meals Served Restaurant Style, Nutritional Services Provided By A Registered Dietitian
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
Cleaning services
- Laundry For Linens
- Laundry For Clothing
Health services
- Skilled Nursing
- Physical Therapy
Activities
- Offsite Activities
- Religious Services
Guest services
- Guests At Mealtime
Languages
- English
General
- Respite Care
Range of services
- Physical Therapy
- Occupational Therapy
Licenses
- State Licenses: 101136
Costs
About The Willows at Hamburg
With its vibrant culture, strong sense of community, and famous hospitality, Lexington is the perfect place for a health campus dedicated to enriching the lives of its residents. At The Willows, we are proud to offer our residents regular opportunities to explore the history, culture, and flavors of the surrounding community. For those who stay on our campus, our Life Enrichment Team ensures that there are a variety of fun and exciting ways to stay active and engaged, every day.
We know that selecting the right healthcare option to meet your individual needs is important. That's why, at The Willows at Hamburg, you'll find a complete continuum of care and services so you can select the level of care that most closely matches your needs and preferences. Care and support services are carefully coordinated from level to level, setting to setting, as care needs increase or decrease.
Our elegant residential facility offers the best in assisted living services, and our freestanding Legacy Neighborhood incorporates progressive and proven dementia care components in private suites. In this neighborhood, our caregivers are specially trained to work with, and to care for those with Alzheimer’s disease and other forms of dementia. In our state-of-the-art health center, we offer skilled nursing care, delivered by a staff of committed professionals with attention paid to every detail. Whether for a few days, a few weeks, or for as long as you need us…It’s comforting to know that there is a source in Lexington you can turn to for help and guidance.
Personal Choices for Convenience, Privacy and Comfort:
- Private and semi-private suites with full bathrooms and walk-in showers
- 24-hour emergency call response system
- Assistance with the activities of daily living (dressing, grooming, etc.)
- Housekeeping and laundry services
- Medication administration/reminders
- Reminders for meals and activities
- A variety of social and recreational programs
- Quality skilled nursing and therapy services available on campus
- Easy access to dining, living and entertainment areas
- Local restaurant cuisine featured monthly during Taste of the Town events
- Restaurant-style dining with chef-prepared meals and a variety of alternate food selections
- Mobility assistance as needed
- Much more!
Memory Care
At Trilogy, we provide the best memory care services, in communities committed to each individual.
We believe that a life well lived is one rich in experiences, surrounded by people who have your best interests at heart. We believe that each person’s story is unique, and that every story matters. We believe in the importance of what we do, and who we care for. Our memory care services are based on our beliefs.
Whether you’re on our Legacy Lane in one of our health centers, or in one of our expanded memory care neighborhoods, The Legacy, located on our campus grounds, you’ll find welcoming suites, individualized programs and the most advanced features, all designed to provide comfort, dignity, and joy to every person who walks through our doors. You’ll also find a team of professional, experienced caregivers, all of whom dedicate themselves to one purpose –serving the men and women who call our campus home.
Thank you for your interest at The Willows at Hamburg. Please give us a call to schedule a free tour.
Get CostsMap of The Willows at Hamburg
Senior Living Communities near Fayette County, KY
Senior Living Communities near Lexington, KY
Other Senior Care in Lexington, KY
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
