Heritage House of Richmond

Jim

My wife is in Heritage House of Richmond. It's been a very positive experience. She's eating very well now. She's sleeping normal hours, and they're giving her rehab to try to get her a little bit stronger. They, like all nursing homes, have restrictions by their owners as far as visiting. I'm able to see her fifteen minutes a day through a prescheduled visit. We're hoping pretty soon we'll be able to take her out for the day. They're kind of restricted by the owners. She seems to be thriving very well -- a lot better than she did while she was at home with aides. As far as the building and everything, it's not the newest around, but my father and mother had both been there, and I liked the care that they received. It's close to home, which helps. I think I made the right choice. My wife can have her hair done any time she wants. If she wants anything from the store, they go get that for her. She had her nails painted the other day. They have activities like bingo, music, and things like that, but COVID is kind of restricting things. Once restrictions are lifted, they will take field trips and things like that to get them out of the building and have some fun. She can have a beautician do her hair; she just has to request it. The staff has been very good. They showed her a lot of care. They try to accommodate me as much as possible on visits and things like that. I appreciate them so much that I took them donuts today. I think she's doing very well where she's at. She enjoys the food, and she says she likes everything they bring her. The facility is good. It's one level and they have two different wings. They have birds in a cage, and the residents can interact with them. It's not the newest in town, but it seems to be very well kept. If you mention anything to them at all, they're on top of it right away. She's in a private room. When she went in, the bathtub dripped. It was nothing major, but she mentioned it to them and they had it fixed in no time. I think they try very hard to do a good job. Right now, they don't have nearly as much as they did in the past -- or are going to in the future -- but from everything that they've talked about, they've done day trips and things like that in the past. They'll be able to actually take them shopping if they want. They try very hard, but they're limited as far as things that they can do right now. They had musicians come in and play for them and things like that, but they can't because of COVID right now. I think once things get to normal, it'll be a lot better. It is a good value. My wife has extended-care insurance, but I had to pay for the first three months before insurance started to pay. They're very competitive with the others I checked with, too -- so much so that she's able to have a private room by herself.