Arbor Trace

Herman H

We were not satisfied with Arbor Trace because the apartments were so small. The staff was very informative, very nice, and treated us well. We were satisfied with the contact. I've seen various activities and recreational activities.

Provider Response

Joanna

We had a really good time at Arbor Trace. Carla, the lady who did the tour with us, took us around, showed us the rooms, and told us all the things they provided for their residents to do. The apartments were smaller than what we were used to, but it was very upbeat and very pretty. They had several different cafes around and they were all very nice. They offer trips outside where the residents can go shopping. You can tell them what you like to eat and they put it on their menu. It was a very nice, bright, cheery, and clean place. They gave us a loaf of bread and it was very good. They can do your laundry and they provide the housekeeping.

tonia281365

I loved Arbor Trace because I had a sorority sister who lived there for a while. We got to see the apartments and the rooms and how well she was taken care of. They also let our sorority have our meetings in their community room so that our member could attend them. The chef made us two desserts and had coffee to welcome us, which was really nice. They had a theater where the residents could watch movies and beautiful dining rooms.

PeterHorn

Arbor Trace staff have been very helpful in assisting my parents with transitioning to assisted living. My parents were in another facility before and were not very happy. They have been pleased with Arbor Trace. Such caring staff. Truly offering the best of care.

Charlane B

It is an extremely huge decision when placing the care of someone you love in the hands of others to assure their well being and safety. My family, as well as our loved one, made the decision to trust Arbor Trace with this more than several years ago. From the moment we started with the process of gathering information as to what life would be like in the assisted living community at Arbor Trace and what the steps were in the process of having our loved one become a resident there every question, no matter what, no matter how often I needed to be in touch with them as things came to mind, was answered in a timely manner. We were guided, with care and compassion, every step of the way. Our loved one was made to feel that his assisted living apartment was truly his "home". Over the years that have since followed not only has our loved one been made to feel like family in the Arbor Trace Assisted Living community but our family has as well. There is not one single time that I have needed to ask a question or needed guidance and felt that I had not been assisted above and beyond expectation, whether that be from the unit manager nurse, Angie; Kat in the transportation department; the marketing director, Carla; or many of the aides and housekeepers that work in the assisted living community. July of 2017 will be our loved one's eighth year as part of the Arbor Trace Assisted Living family. It takes people with hearts that are in the right place, skill to provide the necessary care and great communication with family to ensure a home for your loved one is exactly what they want and deserve. Arbor Trace Assisted Living has gone far and above in caring for our family member and it pleases me to to be able to share this with those in the community and beyond.

Bob Jr.

My mother moved in to assisted living at Arbor Trace and loved it. We all loved it! My mother has passed away, but I still come back to visit the staff and residents who knew my mom. As my mother's condition declined she moved from her apartment to the long-term nursing care wing. The staff made the transition very easy for me and my mother. The administrative staff handled everything. Jared and Carla were so helpful. Thank you for making my mom's final years great ones.

Provider Response

Bob Jr.

I was a patient at Arbor Trace for rehab and had excellent care. The staff treated me like family and genuinely cared about me and wanted me to get better. I came to Arbor Trace after my surgery because my mother was a patient for two years before she passed away. I visited her every week and the care she had was wonderful. She loved living there. I tell everyone to go to Arbor Trace!

Canyon

I was very disappointed in the treatment my loved one received at Arbor Trace. The office staff displayed little knowledge regarding the care and treatment of individuals requiring basic services. They treated my loved one disrespectfully and were rude to family and friends as well. Many of the staff on the unit were not trained in the proper care and treatment of residents. They provided no observation when med changes occurred, which could have led to a potentially dangerous outcome. Please be aware of the low standard of care provided by this institution before placing your loved one there.

FranklinTownship

I have a dear friend in the Cherished Memories (Alzheimer's unit.) I feel care has gotten much worse recently. I asked multiple times why there is less interaction with residents than before and was told 'we have a staff shortage' or some variation. This appears to be ongoing. I feel the staff is cold and clinical to the residents. That may also be due to improper staffing for the number of residents. Overall, do not let the appearance of the facility weigh too heavily in your decision. Make sure you consider the staff mindset and clinical instead of family approach to residents.

Axle

Impossible to post without 1 star but 0 stars for dementia unit. Very little care and attention to residents. Little understanding of dementia. Staff not trained, valuable information not shared. Do not trust the care of your loved ones here. Caused more harm than good.

Nmiles

My sis is there and the care is not all that great. She has to wait forever to get help to bathroom. Not good since she is in renal failure. Check it out before you send a love one there. JUST SAYING

rosche

My dad had great care at Arbor Trace. No complaints. The building itself is beautiful and clean, but what really mattered to me was the care he received.

Mbethevans

The staff were very caring and the rehab to home therapy staff got my mother back in her home within 45 days. We would definitely recommend to anyone. Thank you!

Caring_2645682

When Arbor Trace first came to town, they were good. But its not the same any more. They seem like they forgot about their patients and workers and are more focused on a big corporate image. That personalized feeling isn't there anymore. We took my father to Arbor Trace because we heard the therapy program was still good. His stay was suppose to be for about 30 to 60 days. After 4 days we realized we made a big mistake. The staff was not friendly and tended to be short tempered at times. There was not enough staff to answer the call lights and my dad had to wait as long as two hours to get to the bathroom. They would come in and turn off his call light button and say they would be right back. Nobody ever came back so we ended up helping dad when we were there. On more than one occasion they forgot to give him his medication. He wouldn't have gotten it had we not been there to tell the nurse. Dad couldn't walk to the dining room and we were promised they would take meals to his room. That didn't happen. When we complained they said they forgot to make him a tray and the kitchen was closed and they 'weren't allowed in there'. This happened more than once. We had to go to McDonalds to get food for him. Dad also missed several doctor appointments that they were suppose to schedule for him. When we asked about it they said they forgot,. How can you 'forget' to take care of your patients? A friend of ours recommended that we move dad to The Springs of Richmond rehab place out by the hospital. When we told Arbor we were moving dad they acted mad and said we were making a bad mistake doing that.. We ended up moving dad. The Springs was a totally different experience for us. His therapy team was more professional than Arbor Trace. Dad was there about 45 days and they never 'forgot' to care for him in any way. They even call him at home to check on him. Next time dad needs rehab care, I am going to 'forget' Arbor Trace.

Billie B.1

The people at Arbor Trace were very nice. I didn’t like that it didn't have a homey atmosphere and felt more institutional. It had the assisted living, rehab, and long-term care. The administration called back and were very helpful, but I didn’t think the place was quite as clean as it could have been. It seemed to have more people needing nursing care because the nurse's cart was right there at the front door. The rooms were nice, but I just didn’t like the hallways or the way it was set up; it was not friendly and too big. It’s a great rehab place, and a lot of people like it but I didn’t.

Dr. J Espiotto, MD

My experience with Arbor Trace was NOT good. I learned since that many of my friends have had a similar experience with their aging parents in this facility, as well. We found the place to be extremely short staffed. My mother-in-law had to wait up to 2 hours on many occasions to have a call light answered. Even then, one of the family had to go find a nurse or nurses assistant to answer the light. The administration of her medications was often 'forgotten' and the staff would often forget to deliver meals to her room. My mother-in-law is diabetic so medications and meals are imperative. When I complained nothing was ever done and no promised follow up was given to me. They advertise a great activity program, but we failed to see anything happen other than the residents asleep in the lounges whenever we visited. We finally decided to take my relative to Forest Park where we received much better care and therapy. I was very disappointed with Arbor Trace.

Bart2

My mom was at Arbor Trace. It was extremely good. The nursing staff and the care were excellent. Even helping her move back into her home was good. She was in a private room with an easy chair, a telephone, a working desk, a private bathroom, and a bed. They had activities everyday like bingo, outings, movies, and get-togethers. She was very comfortable there. The food was good.

Caring60458850

Mom was at Arbor Trace for several weeks. There were amenities that weren't working properly. The light above our bed wasn't working properly and it took them a long time to get it fixed. There was something about the showers that didn't work properly. The food was not particularly good. It took quite a while to get someone to respond when she needed care.

panpan

My mother and I visited Arbor Trace's assisted living facility several weeks ago, to see a family friend who was recuperating from a bad fall. The friend was staying in the assisted living portion of Arbor Trace until she was well enough to return to her residence. My impressions of Arbor Trace were mostly positive. The facilities appeared to be clean and well-maintained. Several of the common areas were named after local attractions. There was a small movie theatre named after the former Tivoli movie house that many residents at Arbor Trace probably remember fondly. The dining halls and community room appeared to be nicely appointed. We didn't see a lot of people around, but that could have been because of the time of day we visited, which was early afternoon. I think that most of the residents are in the nursing home section of the facility, and we did not go into that area. Our friend was doing well, and seemed to like it there, all things considered. I thought her room was a bit sparse, but maybe that was because she was there only for a temporary stay. I think if she had moved in permanently, she would have selected a larger room. The staff we interacted with were friendly, and were very courteous about not interrupting our visit. The person at the front desk had to call around to verify that our friend was there and where she was staying, however, which I thought was odd. I would give Arbor Trace a good rating overall from what I saw during the visit.

panpan

My mother and I visited Arbor Trace's assisted living facility several weeks ago, to see a family friend who was recuperating from a bad fall. The friend was staying in the assisted living portion of Arbor Trace until she was well enough to return to her residence. My impressions of Arbor Trace were mostly positive. The facilities appeared to be clean and well-maintained. Several of the common areas were named after local attractions. There was a small movie theatre named after the former Tivoli movie house that many residents at Arbor Trace probably remember fondly. The dining halls and community room appeared to be nicely appointed. We didn't see a lot of people around, but that could have been because of the time of day we visited, which was early afternoon. I think that most of the residents are in the nursing home section of the facility, and we did not go into that area. Our friend was doing well, and seemed to like it there, all things considered. I thought her room was a bit sparse, but maybe that was because she was there only for a temporary stay. I think if she had moved in permanently, she would have selected a larger room. The staff we interacted with were friendly, and were very courteous about not interrupting our visit. The person at the front desk had to call around to verify that our friend was there and where she was staying, however, which I thought was odd. I would give Arbor Trace a good rating overall from what I saw during the visit.