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Primrose Retirement Community of Mishawaka

820 Fulmer Road, Mishawaka, IN 46544

(800) 558-0653 (Caring Family Advisor™)

4

(12 reviews)

Offers Assisted Living and Independent Living

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Primrose Retirement Community of Mishawaka
Primrose Retirement Community of Mishawaka
  • Top rated on Caring.com

Mishawaka, Indiana 46544


4.0

(12 reviews)


Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

Pricing not available



Care Types

Assisted Living, Independent Living

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Providence Home By Fir

Mishawaka, Indiana 46545



Bedroom Type

one bedroom apartment, two bedroom apartment


Starting Price

$5,000/mo



Care Types

Assisted Living

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Tanglewood Trace

Mishawaka, Indiana 46545



Bedroom Type

studio, detached homes, two bedroom apartment, one bedroom apartment


Starting Price

$2,484/mo



Care Types

Assisted Living, Independent Living

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Reviews of Primrose Retirement Community of Mishawaka in Mishawaka, Indiana

4

(12 reviews)

  • Facility

    4.4

  • Staff

    3.9

  • Food

    3.7

  • Activities

    3.6

  • Value

    3.3

Stephanie1234

5

March 15, 2023

I am a friend or relative of a current/past resident

I brought my father here to visit a friend and noticed how happy and at home all the residents were. The apartments there are bigger than what I expected, so beautifully updated too. While I was there, there was a holiday party going on for New Years and it was amazing to see how many staff there dressed up and helped out. Primrose knows how to throw a party and the residents always have something fun to do! My father has started to consider his options and we are surely heading back to Primrose.

Olivia1111

5

March 13, 2023

I visited this facility

I went to visit a family friend and was blown away by the caring demeanor of all staff there at Primrose. The building was so full of life, and you could see that the residents there felt right at home. While there I started thinking about how wonderful it would be for my parents. I popped over to the Sales Office and Jennifer was so friendly and proud of the community. My father took a turn for the worse so a few weeks later I called back and had a question about assisted living, Jennifer placed me on hold and when she came back the Executive Director and Head Nurse were on the line and answered all my questions. No place in the area compares to their passion and availability. Please don't miss out.

ThinkTwice21

1

December 10, 2021

I am a friend or relative of a current/past resident

The staff and service at Primrose are absolutely horrendous. While the facilities are fine, the staff turnover is constant. There is no point whatsoever in moving to a villa. When my loved one pushed the emergency button in the bathroom once, staff came over and offered to call 911 - that's it. When my loved one had a fall and should not have been walking across the street to pick up the one daily meal provided, the staff refused to drop the meal off even for a week, citing "corporate policy." The prices are outrageous. Keep your loved one in their home and instead pay for a meal to be dropped off once a day and landscape care, and you'll save thousands a month.

Provider Response

While we are disappointed to learn of your dissatisfaction with our villa services, we do thank you for sharing your feedback. We would be grateful if you would reach out to our Home Office so we can learn more about the situation you referenced.

Mary

5

September 9, 2021

I am a friend or relative of a current/past resident

My parents are at the assisted living of Primrose Retirement Community of Mishawaka. It's beautiful, well-kept, and it smells good. Their room is spacious and nicely appointed. The staff is very friendly and kind. My parents don't take advantage of the activities so much, but they do have a lot to offer with a theater and onsite hair salon. They do exercises, they do socials, and they take them to the grocery store. They like the food. The dining area is clean, and there's lots of different places to sit, and they serve meals restaurant-style. So everything's good. They don't serve all day, they only have windows. They're working on having an open dining area, but it won't be done until the end of the year.

Provider Response

Thank you Mary for taking the time to leave such a wonderful review of the community! We are so happy to hear that your parents are enjoying retirement at Primrose!

Darlene

4

January 20, 2021

I am a friend or relative of a current/past resident

My mother is staying Primrose Retirement Community of Mishawaka, everything is good there except the food. It's pretty chintzy, for the lack of better word. It's a good place but I think she's looking forward to more amenities. There's a couple of places in Florida, where she plans on going, that has a pool and the grounds are bigger compared to there. Primrose has an exercise room, they have a theater, a beauty parlor, and they have a small church and a bar. It was really nice. They also have a bistro. They've been locked down for many months. With activities, everything was good before the pandemic but right now they don't want people to get together.

Provider Response

We greatly appreciate your feedback and review, Darlene. We strive to continue to improve and provide the best for our residents. If we can answer any questions as to our current precautions, please reach out to the community manager for a prompt response.

MS

5

October 1, 2020

I visited this facility

Primrose Retirement Community is beautiful. I like the fact that it was only five years old, so it's very modern. I like the fact that it had a washer and dryer in every room. They have assisted but they are separated from the independent for dining and things like that. They have movie nights. They have a pub and a bistro. It would be my first choice except for the price. The staff was very friendly and very thorough. They presented us with a little gift bag with goodies in it as we left. They were just very friendly people.

Provider Response

Thank you for your 5 star review of Primrose of Mishawaka. We greatly appreciate your feedback and are happy you had a wonderful experience at our community. We are always seeking additional feedback from our customers!

RealTalk07

1

March 28, 2019

Other

Staff is negligent. I've seen seniors sit in soiled undergarments for over 2 hours. I've seen residents screamed at by nurses. The food is bland, and doesn't meet state nutritional requirements. The kitchen does not operate in any kind of sanitary way. Often finding dirty dishes set out for resident use. Absoloutely awful facility.

Provider Response

We appreciate your candid feedback and take these allegations very seriously. We would like the opportunity to visit with you regarding your experience. Please contact the community management or Primrose Home Office at your earliest availability.

RL

5

November 1, 2018

I visited this facility

We really enjoyed Primrose Retirement. We found it to be an outstanding community. The staff members were very helpful. We looked at two primary residence type units. One was an apartment, a two-bedroom, two-bath, and the other was a patio home. They had all kinds of amenities and opportunities to do things. It was one of the things we enjoyed most about the visit.

ljm2011

3

March 14, 2018

I am a friend or relative of a current/past resident

While the staff is friendly at Primrose and the facility is absolutely lovely this is definitely NOT the place for you if you have a loved one with dementia or Alzheimers. My mother moved into Primrose 2 years ago when the facility first opened. We were impressed with everyone there and the nurses seemed to genuinely care. I started to get concerned, however, when within a few months the nursing director left and it took several months to replace her. Not only that, but the turn over among CNA's and Nurses was extremely high in my opinion. Staffing seems to be a huge problem at Primrose. If I had a concern about my mom and wanted someone to check on her, it was always difficult to get someone on the phone. Also, there were several times that I would come to visit my mom and there was hardly ever anyone at the nurses station. It got to the point where not only was I emailing the administration regarding this (my mom had a dog and she would go out to walk the dog without a nurse- which was supposed to be part of her prescribed level of care) but I was also taking a picture every time I walked in and there was no one there. Nurses and CNAs have to use their valuable time assisting with dinner service in the dining room and there is a HUGE disconnect in communication between the administration and the nursing staff. The current director of nursing even admitted to that one. In fact, two days before we moved my mother out of Primrose, we knew for a fact that no one had checked on my mom all morning because there was water all over my mom's bathroom, part of the living room, her bedroom closet and part of the bedroom. My mother, who we were moving to a memory care specific facility, had no clue what was going on, didn't even realize there was water on the ground despite the fact that ground would squish and if you jumped, it would puddle. The nurse on duty stated that the aid had seen my mother putting on makeup, but it was very obvious that not only had my mother just woken up but she was not even wearing makeup (we have pictures to this effect as well). They moved my mom upstairs into a temporary room due to the toilet being the culprit (there was a huge crack in it that we can only guess that she had fallen into it) and the next day when we came to pick her up (we could not take her home with us due to two children at home sick with the flu) and take her to the new facility, the nurse on duty told us she didn't even have a clue where my mom was until the MAINTENANCE MAN had told her!!! The previous day's staff hadn't even made a note that she was in a different room. At this point, my mother was an elopement/wandering risk. The staff was supposed to be checking on her every hour. Where were they? Primrose is a wonderful facility if you are in charge of your faculties. If you can take care of yourself, it's awesome. They do not have the staff nor the support staff to deal with someone that cannot feed themselves or if you need help with minor things. There have been too many times that I have gone into Primrose and found residents in wheel chairs, sitting in front of an empty nurses station, left to their own devices. The staff is definitely not trained with dealing with any kind of dementia. My mother is now in a memory care specific facility and the care is a night and day difference.

Louis

5

September 28, 2017

I am a friend or relative of a current/past resident

My mother is a resident of Primrose Retirement and our experience with them has been great. The staff is excellent, that's why we chose them. The place is very nice, new, clean, and well-maintained. The food is very good.

Provider Response

Thank you for the kind words, Louis. We hope your mother enjoys living here, and we invite you to let us know if there is anything we can do for her or for you.

Mary Anne656788

5

January 1, 2017

I visited this facility

Primrose Retirement was beautiful and lovely. If I were to go anywhere I would go there. The staff was wonderful. They had me for an excellent lunch. They had a whole list of activities. It was a very positive experience.

Provider Response

We are so glad you took the time to post this review. Thank you for the kind words about our community and our amazing staff! If you have any questions for us or suggestions for how we can improve you can always contact us.

Debra038800

4

June 28, 2016

I visited this facility

Primrose was an excellent-looking place. They had so many different things to do. It's a brand-new place, I realize that, but there was just a handful of people who lived there. I stayed overnight because they wanted me to have an experience there. I really liked the place, and it had activities going on, but everybody seemed to retire to their bedrooms at 7:00. I was there alone in the activity rooms with nothing to do. I suppose I could have done some things, but the exercise rooms were empty with all these machines. They even had a little pub place where you could play pool and ice cream parlor, but it was just me there. The staff there was very nice and really wanted me to stay and gave me options there. I'd like to try it out in a few years when there's a lot more people there. Their dining room was nice, but there were hardly any people, and I didn't like the food. They can improve on it because the food really needs something.

Provider Response

Thank you for the kind words, Debra038800. We are glad you enjoyed your visit. More and more people are moving in each month – you may want to pay us a visit now and see what you think! Thank you for taking the time to comment here and if you have any questions for us at all you can always contact us.

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Services and Amenities of Primrose Retirement Community of Mishawaka in Mishawaka, Indiana

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchens

Features

  • Beauty Barber Shop
  • Resident Transportation

About Primrose Retirement Community of Mishawaka in Mishawaka, Indiana

Primrose is committed to providing a happy, healthy environment for our residents. Assisted living is designed for seniors who want the privacy of an apartment with the security of professional care and service. Every resident at Primrose has a plan of care designed specifically for them and for their unique needs - and a professional nursing staff dedicated to their good health. No matter your choice, you'll feel right at home if you come visit, and you'll soon see why, at Primrose, we say "This Is Living!"

Map of Primrose Retirement Community of Mishawaka

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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